EDF Online Saver 7 - Switching Timescale and Set Up.

Ken68

It was probably because of the money, Paul. :=))
I notice there are two login systems, one for My Account and another for 12 digit account numbers. But phoning in for start readings seems acceptable.

davecampbell

The EDF site now allows me to enter my first gas reading.
Switchover of gas was planned for the 4th

Dave

cbrpaul

Called EDF, asking for an update, the reply,

" Sorry sir, but due to the bank holiday period your switch over date for Gas has been put back to the 14/1/2011 and will not go head today ( 7th) , try calling us next Friday 14th "

macman

At least you have got to the stage of being given a switch date! I applied on 20/11, no switch date as yet, and no account no (and by the sound of other posts ,no online account access until September). I''m assuming end of Jan earliest now. Which means that just 4 weeks later after this account goes on supply, EDF will be hiking their prices on March 1st when the Price Freeze Promise ends. So much for winter savings...
Is there any contractual timescale in which a switch has to occur (8 weeks?), assuming no fault on the customer side and no meter reading discrepancies?
I suspect I'm not alone in wishing I'd never bothered with EDF-were it not for the £100 credit and the Quidco £80...

cbrpaul

macman wrote: »

At least you have got to the stage of being given a switch date! I applied on 20/11, no switch date as yet, and no account no (and by the sound of other posts ,no online account access until September). I''m assuming end of Jan earliest now. Which means that just 4 weeks later after this account goes on supply, EDF will be hiking their prices on March 1st when the Price Freeze Promise ends. So much for winter savings...
Is there any contractual timescale in which a switch has to occur (8 weeks?), assuming no fault on the customer side and no meter reading discrepancies?
I suspect I'm not alone in wishing I'd never bothered with EDF-were it not for the £100 credit and the Quidco £80...

You do seem to have it rough with EDF :eek:

But some very good points youmade there macman , especially about price hikes possibles in March when their promise ends !! :T

If they do price hike way above the others i will simply cough up the £60 to break out of my yearly contract, and return to my old supplier and it will be a case of a " lesson learnt" excerise i think !!

macman

But bear in mind that you will need to be on supply with them for the full 90 days before you get the £100 credit and the Quidco cashback.

backfoot

macman wrote: »

But bear in mind that you will need to be on supply with them for the full 90 days before you get the £100 credit and the Quidco cashback.

Not necessarily. I have already had £25 credited against my gas account within a few days of switching.

Also Quidco has already validated.

MillicentBystander

TBH, welcome bonus or not, they don't deserve to retain customers if this is what their CS is like. Useless.

backfoot

Perhaps they will offer a 'we p!!!!ed you off Bonus' very soon.

Ken68

This thread has all the makings of The Jones Family saga...

https://forums.moneysavingexpert.com/discussion/2943078