halifax bank charges (merged)

snowberry

When they said my case would be re-evaluated, (They received the LBA letter at the same time); I made a pain of myself & rang them alot! On the 14th day they settled for nearly the full amount....today they settled on the last remaining a/c (loans) for the full amount; I am one happy bunny....since I got all the statements it's been 5 weeks!!!!:money: :beer: :j :j :beer: :money:

Applecider_2

does it cost to go to court? how much?

Andrew24620

bigmoodog wrote: »

Evening folks,

It's heartening to see that like myself, plenty of people are getting the standard rejection letter and have since gone on to be refunded. I received the letter on 21st of May and, following the advice on here, called them to say that I don’t accept their decision. They agreed to re-evaluate the case and advised they would get back to me ASAP. 2 weeks later iv heard nothing, called them today only to be told their is no time frame and they wont commit to anything.

my question is, how long have people generally waited to hear back from them at this stage with hopefully, an offer? Or, what can I do to speed up the process. Already threatened them with court but they basically said its up to me if I choose this option. Problem is, I can’t afford the court fees right now so this was an empty threat.

Any advice would be most welcome.

Cheers folks

Halifax are bound by FSA complaint procedures to
a) issuing an acknowledgement of a complaint within 5 business days of receipt
b) to then issue a substantive response to the complaint within 4 weeks of receipt OR, if they cannot do that, send you a letter explaining why
c) they then have a further 4 weeks from then (so a total of 8 weeks from receiving the complaint) to issue a response OR tooffer you rights to refer tothe Financial Ombudsman.

I have a claim (pp myfather) ongoing for £5995 plus interest. Halifax received it in mid April and acknowledged it. I have now received their initial rejection of the claim and I have phoned to reject their findings and asked for a review.

Halifax have until 14 June (ie 8 weeks from when they received the original complaint) to issue their response. They do NOT have a 8 weeks from the date I asked for the case to be reviewed. If they cannot respond to me in the 8 week timescale they must offer me rights to go to FOS. -

Hope that helps....

I'm not yet going down the MCL route - will wait and see what their approach is following review.

To date I've succeeded as follows on behalf of my father - so keep going and don't be disheartended!

Lloyds TSB Credit Card - £186.86
MBNA Credit card - £530.00
GE Money-secured loan - £430.00
Total money reclaimed -£1,143.86: :rotfl: :T

Am also waiting for charges on Halifax Credit Card to come through and will ask for refunds on that too....then on tonationwide pp my step-daughter....

dave9118

snowberry wrote: »

The number on my letter was 0191 2357810.

hi guys thanks for the number i got through staight away and the lady will look at my review this afternoon and let me know by post by friday;
i think that is good?
dave

Degs45

Ah well it took them 2 weeks but at last a reply to my last account , and the offer of £118.00 of a £239 claim and another number to phone too ... to reject of course the goodwill payment .
Laters Degs

Stewalton3

Hi
I Just Got My Letter Stating That The Charges Are Fair Etc. Does Anyone Have The Address To Send Replies To That To As Someone Has Thrown My Letter Away And Dont Know Where To Send The Next Letter TO HALIFAX

Thanks

mojorisin

Just going to use the list of charges they sent for my claim as I cant ever see the statements arriving anytime soon

My only concern was that they might have missed some charges accidently of course from the list they sent me

anyone have thoughts as to what i should do ?

Applecider_2

I would go into ur local halifax and they will order the statements through the machine its much better as they cashed my cheque and didnt send me my ststaments which was crap but the lady in halifax ordered them she was good.

Bexyboo_2

Since learning about the re-evaluation thingy with the Halifax, I've tried it on with Nationwide. Don't know if it'll work, but wont take long to find out as I gave them 14 days to reply. If they don't play ball then I be using the MCOL that I've completed but just haven't submitted yet! Anyone else used it with any other banks?

archer5

Hi everyone on-line. i am att the MCOL stage and I wondered where best to read up on what others have written on their forms so that I don't go awry with nerves.I wanted to read through everything going but lupus has a way of making you extremely tired. I want to get up and go but cant.. which thread Successes?

Thanks felow comrades