halifax bank charges (merged)

hm71_2

I went into branch last week (wed) and recieved statements yesterday. over 270 pages- my postie said "I bet ure reclaiming ure bankcharges" so figure he must be used to so many envelopes!!! anyway have put in claim for £2650. took letter into branch with a list of dates and charges. Just wondered if there is a post in the forums to put together the court papers- I know i'm being keen but "be prepared" is a moto that worked for the scouts so hopefully will work for me!

mojorisin

Degs45 wrote: »

Just give them a call at the number on the top of the letter and enquire where the rest of your statements are . I had 300+ pages to go through ...:beer:

They have neglected to add there telephone number from the letter maybe dont want me to conatct them again

Do you have the number to contact ?

cheers

mojo

Degs45

mojorisin wrote: »

They have neglected to add there telephone number from the letter maybe dont want me to conatct them again

Do you have the number to contact ?

cheers

mojo

hi mojo I have 3 different accounts and so different numbers ..each is a separate department so they told me ..here they are

0845 124 1330.
01244 693 844

sugarpuffgirl

Ella_B wrote: »

Thank you for your encouragement and well done you on your good news! I have sent off the letter today threatening legal action and I am going to ring tomorrow to say I am not happy with their response and see if I get as lucky as you. Thanks again and hope you get your money soon.

Hi ya Ella
Just to let you and all the others know I got my "new" letter dated 16th may saying . . .
Thank you for your telephone call of 16 may 2007 about the charges which have been applied to your account. I am pleased I was able to help.

Following our conversation, I would like to confirm that on this occasion we are prepared to increase our goodwill gesture to £5000.00 in recognition of your dissatisfaction. I am very pleased that you have told me that this offer is acceptable to you. Please note that this does not mean that we belive we are under any legal obligation to do so.

To accept this payment you do not need to take any further action as payment will be credited to your account within the next 14 days.

blah blah blah

It in my account this morn!!! :eek: couldn't belive my eyes!!!:j

that guy def rock's in my book :cool:

for them that would like to know . . . . .
the guy's name was . . .Graham Gamble (well thats the name at the end of the letter )
and the number i rang was. . . 01244 693024
Hope this is of some help and may bring some hope to some of you

now gotta take on another bank for my bro and try and get some money back from my halifax visa account. I will keep you up dated

good luck to all of ya

Tracey x

mojorisin

Degs45 wrote: »

hi mojo I have 3 different accounts and so different numbers ..each is a separate department so they told me ..here they are

0845 124 1330.
01244 693 844

Tried the first number and its just a recorded message

the 2nd number said that they dont deal with that

Degs45

mojorisin wrote: »

Tried the first number and its just a recorded message

the 2nd number said that they dont deal with that

Hi there sorry about that they must have individual numbers for every reference number that they send out , did you have a reference number ?Did the recorded message have any options > ?

mojorisin

Degs45 wrote: »

Hi there sorry about that they must have individual numbers for every reference number that they send out , did you have a reference number ?Did the recorded message have any options > ?

Got the missus to phone the normal number and she spoke to someone who mentioned about the 40 days told them that had passed a loooonnnnnng time ago women said she would email and they should be here within the next ten days

I filled in the online complaint to the information commisioner last friday but not heard anything from them either !!!! is there somewhere we can complain about the people that deal with the complaints :rotfl:

NiceGirl_2

Halifax after 7 weeks offered me half of my £1368 claim to which I negotiated £1300 that they were happy (or unhappy) to pay.

However they have only placed the initial offer of half in my account sending me a letter confirming the full £1300 in reimbursement which will be credited t my account in 14 days. I rang them in 14 days asking for my money and was told 'oh have you not had it yet ?

It is now going into 21 days, although I am in no hurry is it worth considering a summons for the remainder which would have to include interests and my court costs. Could I send back the amount they deposited in my account and claim for the whole lot plus interest? What happens if when the summons is issued they deposit the full amount, can | continue with action to reclaim my costs and interest.

I will write them first but what could I realistically do if they still insist on delaying.

beckle_82

Hi,
Just got a letter back from Halifax saying the following:
"I have carried out a full investigation into your complaint and I am satisfied the charges have been correctly applied to your account.
When you opened your account, you agreed to the terms and conditions which explained that the charges would be applied if you did not keep to the terms of the account. This information formed part of your agreement with us and we have applied them strictly according to the terms agreed.
I am sorry to advise you I am declining your complaint. If you still remain unhappy you can refer your concerns to the Financial Ombudsman."

Is this a standard letter? If so do I push with the court claim? Any help would be gratefully recieved

nickmack

beckle_82 wrote: »

Is this a standard letter? If so do I push with the court claim? Any help would be gratefully recieved

Yes and Yes if you have sent the Letter Before Action and the 14 days is up.