halifax bank charges (merged)

nblaen

JUST GOT £450 back from halifax for unlawful bank charges

Tatter_2

ian02 wrote:

I've just sent them my second letter saying I will be taking court action in 7 days

Just sent my second letter today also. I have noticed some people have faster responses than others or even good will gestures. I hope I start getting some sort of responce from them very soon!

nblaen

to gertiepurple as you can see from my last post halifax caved in straight away no problems this was from my first letter which I posted 3 weeks ago and xmas has got in the way as well#
go for it and the best of luck remember right is on your side
just follow the letters and yu should have no problems

Tatter_2

nblaen wrote:

JUST GOT £450 back from halifax for unlawful bank charges

how far down the procedure did you have to go, was that the amount they charged you or did you agree a settlement?

kate1967

We sent off £20 for our two Halifax accounts...we only received statements for one account.
We sent off our first letter, Claiming (Without Interest added) and have received a letter today from Customer Relations Officer stating that they will investigate and we will receive a reply no later than 4 weeks.

Is this how it's been going for everyone else ?

The other Halifax account I have phoned and they are now sending me statements....so I am behind schedule.

Thank you to everyone on this forum for all sharing your info and offering so much help.
Kate
x

raq

Hi all

Just about to do the finishing touches to my first letter to the Halifax. Is the tritinity Road, Yorkshire the correct address ??? On the form it states two of them ??

Thanks

hogpog

kate1967 wrote:

We sent off £20 for our two Halifax accounts...we only received statements for one account.
We sent off our first letter, Claiming (Without Interest added) and have received a letter today from Customer Relations Officer stating that they will investigate and we will receive a reply no later than 4 weeks.

Is this how it's been going for everyone else ?

The other Halifax account I have phoned and they are now sending me statements....so I am behind schedule.

Thank you to everyone on this forum for all sharing your info and offering so much help.
Kate
x

i got the Customer Relations letter advising they would reply by 3rd feb - i consider this not to be a "full response" as requested in my second letter so i entered my claim using the small claims website online yesterday

Rex_Mundi

raq wrote:

Hi all

Just about to do the finishing touches to my first letter to the Halifax. Is the tritinity Road, Yorkshire the correct address ??? On the form it states two of them ??

Thanks

You can send the next two letters to your local branch. They will forward it onto any relevent department if needed.

raq

Thanks for the info but is it okay if I send straight to trinity Road, Yorkshire and not my local branch. thought it get dealt with a little quicker.

Rex_Mundi

raq wrote:

Thanks for the info but is it okay if I send straight to trinity Road, Yorkshire and not my local branch. thought it get dealt with a little quicker.

If you are giving a 14 day deadline in the letter. How are you going to make this go quicker?

We are only giving advice because we know what works through experience. If you choose not to accept/follow any advice, that's fine.