halifax bank charges (merged)

marcellep

Degs45 wrote: »

Hi and good morning .. not posted for a while cos Im in hospital and not been able to do a lot about my claims , Im at the demand your money back letter stage 4 I think . We had letters back for each account and each had a different number,departmant and contact name . I managed to call one today and was told they have till 21st may to deal with my requests ..what does this mean ..any help appreciated , or should I start the court letters ? thanks Degs...

I assume that date of the 21st is the 8 wks that HBOS think they have. Just proceed with next step

grimreaper

Degs45 wrote: »

Hi and good morning .. not posted for a while cos Im in hospital and not been able to do a lot about my claims , Im at the demand your money back letter stage 4 I think . We had letters back for each account and each had a different number,departmant and contact name . I managed to call one today and was told they have till 21st may to deal with my requests ..what does this mean ..any help appreciated , or should I start the court letters ? thanks Degs...

i got the same response i filed mcol didnt bother waiting

Degs45

Thanks for the replies ... dont think Im being lazy but is there any paperwork to do ? Its just Im on a 6 week course of antibiotics and it means a trip home as the computers have no printers ( or privacy ) or is it all done online ...When you phone the number and quote your reference number they cant/wont tell you much anyway ... regards Degs

Baggiebird1nil

Can anyone advise what to do next please? I sent a letter and £10 cheque for statements for my husbands savings account as they cocked up a couple of years ago (long story won't bore you) and hadn't received them up till last week. I sent them another letter stating that it was my right to have these statements and as it was over 40 days I would be writing to the ombudsman. Does anyone ahve any idea where I get the address from?

davefcuk

Baggiebird1nil wrote: »

Does anyone ahve any idea where I get the address from?

Website for the data commissioner is

https://www.ico.gov.uk

ICO Helpline:
08456 30 60 60
01625 54 57 45
Fax: 01625 524510

By post:
The Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

To be fair though save yourself time and money go into your local branch and they will send the statements out. I got mine in seven days and didn't cost a penny this way. Got a response from the request I made in December yesterday so that should give you an indication that its best to go into the branch for your statements

snowberry

grimreaper wrote: »

how much extra did it work out to :money: be????

A tenner in the space of a week!! The mind bogglith!!!:j

snowberry

Baggiebird1nil wrote: »

Can anyone advise what to do next please? I sent a letter and £10 cheque for statements for my husbands savings account as they cocked up a couple of years ago (long story won't bore you) and hadn't received them up till last week. I sent them another letter stating that it was my right to have these statements and as it was over 40 days I would be writing to the ombudsman. Does anyone ahve any idea where I get the address from?

the financial ombidsman's number is:0845 080 1800

South Quay Plaza,
183 Marsh Wall,
London,
E14 9SR.

Gud Luck, Snowberry

grimreaper

Baggiebird1nil wrote: »

Can anyone advise what to do next please? I sent a letter and £10 cheque for statements for my husbands savings account as they cocked up a couple of years ago (long story won't bore you) and hadn't received them up till last week. I sent them another letter stating that it was my right to have these statements and as it was over 40 days I would be writing to the ombudsman. Does anyone ahve any idea where I get the address from?

daves right go to your branch i got mine within 5 minutes of asking:T

gilko_uk

I sent a cheque for £10 with a request for six years back statments on the
27th of Feb. I recived a reply in two days returning my cheque and a note that they were taking £5 out of my account,and i will recieve the statments within 28 days from the date on the letter.
As yet the statments have not arrived i have rang them three times and even threatened to report them to the imformation commisioner, but all i get is a profound apollogy and a promise that they will be sent shortly.
Has anybody else had sutch a long wait ?.

davefcuk

gilko_uk wrote: »

I sent a cheque for £10 with a request for six years back statments on the
27th of Feb. I recived a reply in two days returning my cheque and a note that they were taking £5 out of my account,and i will recieve the statments within 28 days from the date on the letter.
As yet the statments have not arrived i have rang them three times and even threatened to report them to the imformation commisioner, but all i get is a profound apollogy and a promise that they will be sent shortly.
Has anybody else had sutch a long wait ?.

Afraid so I originally ordered mine in December got them yesterday.

I think reaper and myself are on a personal mission now to state that just go to your local branch they really are helpful and I got my statements seven days later and no charge.

Best of Luck