halifax bank charges (merged)

phingers

bigmoodog wrote: »

afternoon folks;

Heres on for you. Just called the charming Halifax to make sure they recieved my statement request as was sent with ten pound cheque on 8th and signed for on 9th. Bank advised never received and no notes on any file. asked how long back was requesting statements so i said 6 yrs. "oh, your claiming your money back are you?" was her reply. I confirmed i was looking into this. She then said, and this is the strange bit, that instead of sending my statements, they will look thru my records, work out how much i have paid and send me a letter confirming how much I am owed. she also asked if i had any idea how much this is likely to be which i dont. she said its fine and they will let me know.

Now, im all for their co-operation but have not heard of this before. iv agreed to let them do this but am also going to my branch on satuarday to again request the statements. Surely my statement amounts will be the same figure they come up with and they wouldnt try to pull the wool over my eyes?????

has any one else been told this ? please let me know what you think as this sounds strange to me.

Ill keep you all informed

...hmmmm...i hope you are not holding your breath on this one...sounds dodgy...they are not a helpful organisation at the best of times and offering to help you get money out of them...this is interesting so i will be awaiting your updates...whilst equally not holding my breath either! Good luck

Basketcase_2

Halifax have sent me today an offer and its not even half of what it should be.

Should i know send them a letter saying i'm going to take court action?

Thanks

melvin_2

Miz wrote: »

If you did not send your letter direct to Customer Relations, it is probable like mine halifax have redirected it on to them. Why dont you give Customer Relations a call 0845 603 7923 they will advise if your letter has been received and logged onto their system. Good Luck

thanks miz, Well after posting my message i actually got a phone call from the Halifax this afternoon offering me £700 good will gesture of the £1004 i originally asked for, of course i refused saying that i was just typing up my next letter adding the interest. She put me on hold and them came back with another offer of £900 saying that they have incurred cost, again i refused and said that it was'nt good enough. We finally settled on £1000. She is sending me an agreement letter to sign and on receipt of that the money will be in my account in 14 days. What a result i could'nt believe it, things like this never happen to me, I'm over the moon.

To all of you who are feeling bogged down by the halifax please please dont give up it will happen for you all just keep trying.

Thanks to Martin for this fantastic website without you i would not have dared to challenge tha bank.

think i might try the A&L next!!!!:T :beer:

stuartw21

I got a letter back from HBOSplc in Halifax. I sent to my branch in Newcastle originally.

It said that duplicate statements will be sent - with technical explanations (eh?) within the next 21 working days.

The puzzling bit - 'if you requested info relating to manual intervention on your account, I regret HBOSplc is under no statutory obligation to record this info and therefore, I am unable to assist further with your request'

Can anyone put that into plain English, please?

Big thanks!

bigmoodog

phingers wrote: »

...hmmmm...i hope you are not holding your breath on this one...sounds dodgy...they are not a helpful organisation at the best of times and offering to help you get money out of them...this is interesting so i will be awaiting your updates...whilst equally not holding my breath either! Good luck

yeah, im not holding my breath on this one. Its had me puzzled all evening as iv read most of the halifax posts on here and it doesnt seem to have been mentioned before. Im hoping beyond all hope that they have given in and are closing these claims as quick as they can and this is the new procedure. i know it aint likely tho.

callumm1978

Does anyone know what the procedure is for claiming more the £750 should my claim for charges go to court. I have no problem going to court but I am claiming £2011.47 including interest. I have had a look online but can't find any advice on who to contact and what claim I need to submit to the court.
The links on Martin's site take me to the scottish claims but they only detail the procedure for a small claim, less than £750.
Any advise on who to contact regarding court procedures for larger claims in Scotland would be much appreciated.

My senario is I sent my first letter on 20th Feb to which i had the usual reply stating 8 weeks to deal with request. I received a second letter today stating that they are still investigating my claim but would have a response for me no later than 25th April '07.

I am considering waiting till 25th but as stated above should I need to start court proceedings I don't know who or how to claim these larger sums.


Thanks

Callum

mags24

Basically you have two choices, either:

1) Split it into 3 x £750 separate claims, OR
2) Contact the Financial Ombudsman and let them take up the case on your behalf. The latter will be slower though, and you are less likely to get all of the money back, which you are entitled to.

Edinburghlass_2

callumm1978 wrote: »

My senario is I sent my first letter on 20th Feb to which i had the usual reply stating 8 weeks to deal with request. I received a second letter today stating that they are still investigating my claim but would have a response for me no later than 25th April '07.

I am considering waiting till 25th but as stated above should I need to start court proceedings I don't know who or how to claim these larger sums.


Thanks

Callum

Have a read of this website http://www.govanlc.com/jurisdiction.htm

and read this thread about reclaiming in Scotland...

http://forums.moneysavingexpert.com/showthread.html?t=308885&page=9

Magatag

Helene25 wrote: »

I am in the process of trying to claim back £950 from Halifax. Tried the first 2 template letters giving them 14 days on each to reply with a settlement and on both occasions they asked for more time. the reply to the second letter which i received over the weekend said they would respond no later than 28th April. So yesterday I started court proceedings against them. I will let you all know how it goes and the outcome. hopefully a good one.

Hi Helen, I'm being told 28th April also, I'm now wondering if this is yet another tactic? why the hell can't Halifax just pay up what they owe? I've said it before, it the shoe were on the other foot, we wouldn't stand a chance in 'delaying'! :mad:

euchred

Took me a year to get around to claiming my bank charges from the Halifax, as soon as I sent my letter off giving them 2 weeks to reply, somehow managed to get overdrawn twice incurring charges of £88 can I reclaim these charges even though my letter is winging its way as I type?