halifax bank charges (merged)

nuttyrockeress

Hiya

We were claiming £407 in charges. WE received a letter on Saturday saying they will send us a cheque (closed joint account) for £263.

Do you think this is reasonable and due to the new laws about to come in to force or should I write back to them requesting the full amount?

Thanks in advance
Lyndsey x

maka_2

no get it all.
when are theses laws due to come in i thought it was not to july

nuttyrockeress

maka wrote: »

no get it all.
when are theses laws due to come in i thought it was not to july

I was under the impression they reviewed this from 1st April?

How do I go about claiming the full amount? Nothing was mentioned in the letter why they were offereing us the smaller amount......

regularsaver1

What are these new laws?

have not heard anything about them

nuttyrockeress

Was there not something on one of Martin's weekly mails that said get your claims in quick as it is being reviewed by regulator?

diane456

Anyone offer any advice? We sent 2 letters and 2 cheques (one for a closed current account and one for a credit card account) on 26th February. The letters were signed for on 1st March, both were sent to the addresses given on here. However we have heard nothing and the cheques haven't been cashed. What can we do and will the new law affect us?

Thanks

stuartw21

Well, 40 days was up today - in real days, not business days. The cheque was cashed on 28 Feb.

Advice anyone? Should I call and hassle? Will they say 40 days from cashing it?

Thanks in advance

Greggie

Hi

My husband called last Fridayhase his statements as it has now been nearly two months since we asked.

He was told that they have been inundated with requests for statements and that they have not coped. They have now recruited more staff and he was told he would have them within two weeks.....

Glad to be putting the banks under pressure!!

HappyDale

HappyDale wrote: »

help:eek: just received a letter off halifax on the 14 day deadline. The letter states that they are unable to refund the charges because there is no error on the part of halifax Right so do i now take them to court? or do you think its worth a go at phoning them?


Please someone advise me

well waited for some help but non was offered again:o I called the customer services number and explained that i had sent letters etc,spoke to a very nice lady who put me on hold then transfered me to another department which were dealing with my case,explained again this time to a man who asked me who had signed the letter that i received turning my claim down,i told him who it was and i told me that he is very sorry and that i should not have received that letter , i then go on to tell him that 14 days were up and that i am gunna start court action for him then to tell me that he needs a few weeks to look at my case,i said thanks but you have already had two weeks,so now he has wriiten on my file that i am starting court action but to be honest i cant really afford the £50 it's going to cost me so i am hoping the fact that i told him over the phone that i taking them to court will push them into sending me an offer, well here's hoping:eek:

Edinburghlass_2

Bump......