halifax bank charges (merged)

Beate

en1976 wrote: »

hi ppl

Taking HBOS for nearly 4k from the last 6yrs, but have come a cropper on the court particulars, its only letting me have 1080 characters and 24 lines. I've taken out all the spaces and got it down to 1080 characters but i'm still on 29 lines, any help on shortening the court particulars

Try post 6 or 11 of this thread, it worked for me:
http://forums.moneysavingexpert.com/showthread.html?t=353590

neverheadgirl

Halifax have sent me only 10 pages of statements from 2001 to 2003. I think there were a number of pages more than that. I will be double checking the statements I already had filed away against what they have sent me. I'm worried they may be 'doing an Abbey' and removing some things from the statements they have sent me.:mad:

Anyway, it seems they have been charging me £5 for going overdrawn each time in 2001, 2002 and 2003. Only later, when they start bouncing cheques, leading me over my o/d limit have they charged £20/30 (and there are plenty of both amounts on the acount!). Is £5 reasonable? I would like to know so that I can tot up either ALL charges, which is a fair whack, or just those at £20/30, which is also a fair whack but not nearly as much as all charges together.

natalie1980_2

Birdman wrote: »

Hi all,
I sent the 1st letter to My branch on the 23rd Feb and got a letter back from them saying they have referred this to there Customer Relations Dept,
But have had no response, Do I send the 2nd Letter to my Branch or forward it to Customer Relations Dept,

Thanks in advance
Tim

P.S. if anyone needs to know where Halifax Customer Relations is the address
is Halifax Plc, Customer Relations, PO Box 548, Leeds LS1 1WU

I wrote to Halifax on 14th Feb, Ive heard nothing, aprt from thre fact they took the cheque for £10 out last Monday (some 19 days after my lertter was posted to them) phoned them Thursday, was told they have 40 days from when my cheque was cashed , which is a lot of rubbish!! so wrote them another letter addressed it to a Customer Relations Manager sents it special deliver and told them they must reply by March 27th or Im reporting them. They got the letter on Ftiday so they cant say they didnt.

shellt40

Hi I sent my 2nd letter asking for a full refund of my charges plus interest and received a letter back within the time I allocated them to reply in :j . But I am now confused to the reply. Help.. " We are sorry to hear that you are unhappy with the charges debited to your account. Please note the complaint handling rules set by our regulator, thefinancial services authority gives us 8 weeks to investigate and respond to complaints. Our commitment to you is that we will respond to your concerns at the earliest possible opportunity. However we want to ensure the issues you raised are throughly investigated if for any reasons we are unable to respond fully to your concerns within the next 4 weeks we will write to update you of our progress." Could someone tell me what that all means please.. I can only assume it is a delay tactic but why? What should I do next???

taylorsmum

hi, i received my reply from halifax on saturday saying exactly the same thing , also not sure what to do next , hopefully someone on here will be able to advise us

melvin_2

I have spent all day looking for the last 6 years Bank statements and could'nt believe it when i finally found them in the loft. I have already sent letter 1 and received the standard letter back from the Halifax but will not be waiting for a reply i have just written out letter 2 and will be posting it tomorrow. So glad i'm a horder.:)

Taffyfella

taylorsmum wrote: »

hi, i received my reply from halifax on saturday saying exactly the same thing , also not sure what to do next , hopefully someone on here will be able to advise us

This is another delay tactic, send your next letter giving them 7 days. You set the timelines not them.

Good luck

Taff

taylorsmum

Taffyfella wrote: »

This is another delay tactic, send your next letter giving them 7 days. You set the timelines not them.

Good luck

Taff

thank you taff:T

jamdown

keep doing what martin's timescale states, Halifax are waiting for the april to so they don't have to pay out so much. Continue doing what you have to do the didn't stop to think about anyone when they were taking the money, that's why they are always able to make millions of profit. Read the sucess stories to boost your confidence.

Twinkly

Yes you can claim on this account. Follow the letter templates and deadlines and good luck