halifax bank charges (merged)

machiner

I have been posting all over the place but this seems to be the right thread now!!

I have had 2 letters from the Bank of Scotland: the first saying they will deal with my claim within 4 weeks; the second (after the 4 weeks were up) saying they apologise for the delay and that they will respond (again) within 4 weeks. I have had enough and have just written the letter threating them with court action. I have been corresponding with the Customer relations department but before I fire off the next letter can anyone tell me if this is the right course of action or should I try another approach (e.g. going through MCOL, or writing to Halifax head office)?

I am trying to get action before the OFT publish their suggested figure so a rapid response would be much appreciated. My first letter to them was the 2nd February for £1,654.

For those wondering about statements I had them arrive in different ways: statments from 2001-2004 came in 1 envelope but the remaining ones arrived a day letter but I received them in 12 different envelopes!!!! Thats what they are spending our bank charges on, post!!!! :rotfl:

janetsilver

Hi there - Well, Halifax/Intelligent Finance had until 1st March to respond to my small claims case and they didnt, so yesterday I applied for a default decree against them. Has anyone else had to do this...I am now waiting to hear what happens next. I was really hoping to be one of these people they just settled with asap.

Getting a bit scared now and wondering if I'll ever get my money!!!

denim.demon

Edinburghlass wrote:

Read the Reclaiming in Scotland thread.

the letter I sent was for the statements....

I live in england and the address I used was the one given on the Bank Of Scotland online banking website for their customer service section, though it would come as no surprise to me if they had posted the wrong address., and it may explain why no letter I have sent to the Bank of Scotland has ever had a reply....:p

DC34

HI Guys,

Need a bit of advice, i started this procedure 2 weeks ok, by asking the Halifax for a copy of my statements.

Well i thought i would give them a buzz today to see how they where getting on.

The man i spoke to said that they had not recieved the letter and could not help the postal system he also said is hould cancel my cheque as halifax only charge £5.
He then said i shoud redo the letter and deliver it by hand.
What do you guys think??
I think they are stalling me coz of the legislation that will be coming.
I know how much charges i have for 2 years as that's all the statements i have, what should i do

denim.demon

I just contacted the Bank of Scotland through their telephone banking and am getting six years of statements for a fiver, :j so anyone lookimng to get statements from them should use this avenue rather than send them a letter.

I also asked the telephone banking operator what address I should use for correspondance to the bank and she told me to write to :-

HBOS PLC
PO BOX 548
Leeds
LS1 2AP

I would advise anyone to send any mail to the bank via recorded delivery, to ensure tracibility. I know from bitter experience with the Bank of Scotland that letters sent to your branch will not be answered or entered onto their system at all.

Dusary

denim.demon wrote:

I just contacted the Bank of Scotland through their telephone banking and am getting six years of statements for a fiver, :j so anyone lookimng to get statements from them should use this avenue rather than send them a letter.

I also asked the telephone banking operator what address I should use for correspondance to the bank and she told me to write to :-

HBOS PLC
PO BOX 548
Leeds
LS1 2AP

I would advise anyone to send any mail to the bank via recorded delivery, to ensure tracibility. I know from bitter experience with the Bank of Scotland that letters sent to your branch will not be answered or entered onto their system at all.

Thanks for that!

MattM_4

suki43 wrote:

Hi Everyone,

I have just looked at my bank account and the Halifax has debited my account by £5 as per agreed when I called a week last Saturday to request all my statements. They told me that it would take 7 days. Obviously we are a bit over that now, but as the charge has now gone out today, I am assuming that someone is processing my statements request.

Does anyone know how long it takes for the statements to start coming through once your account has been debited?

Many thanks

Suki

As soon as i phoned....they took the fiver.

exactly 10 days later i got the statements, in about 20 different envolopes....( They are not bright enough to send it in one big envolope to save on postage costs)

They told me 7-10 Working days


My letter went out 4 days ago asking for charges + interest, they have 10 days to reply before i send my other letter to them. Iam doing this through my local branch so i definatly know Halifax recieve it.

mountain_goat_wales

DC34 wrote:

HI Guys,

Need a bit of advice, i started this procedure 2 weeks ok, by asking the Halifax for a copy of my statements.

Well i thought i would give them a buzz today to see how they where getting on.

The man i spoke to said that they had not recieved the letter and could not help the postal system he also said is hould cancel my cheque as halifax only charge £5.
He then said i shoud redo the letter and deliver it by hand.
What do you guys think??
I think they are stalling me coz of the legislation that will be coming.
I know how much charges i have for 2 years as that's all the statements i have, what should i do

Think you can go in to your local bank and request your statements, should print them off for you there and then. Worth a try. Good luck!

DC34

Cheers Goat, i'll give it a go

MattM_4

mountain_goat_wales wrote:

Think you can go in to your local bank and request your statements, should print them off for you there and then. Worth a try. Good luck!

I Tried that but they only had access to my statements for the past year, so i had to phone