credit score matters charges!

needstochange_2

i have to rant about this somewhere!
i filled out a FREE online credit score check at creditscorematters.co.uk
and nowhere in the terms and conditions did it say about any fee. now they have taken £19.95 from my account for the check! i will be ringing them in my lunch break!
whats my chances of getting this refunded?

Freddie_Snowbits

My God, how on earth did they get your card details?

This is one of those free trial programmes that you have to cancel prior to the end of the trial. They rely on the person failing to cancel, imo, to make money. The site clearly says it is a membership programme and their T&Cs are available.

https://www.creditscorematters.co.uk/default.asp

Next time take Freddies advice, Why do you need my card details, and at that point stop.

tranmeregal

This is outrageous. I done the same. Absolutely nowhere did it say that they would take £19.95 out of my account along with another £19.95 from another website called rewardsnow.co.uk. If I hadn't checked my account they would have continued to take nearly £40 a month out between the two of them. The rewardsnow people replied, cancelled the membership albeit with no refund (and, contrary to their name, no reward) but creditscorematters have just ignored my correspondence.

STAY AWAY AT ALL COSTS. I can't believe they are getting away with this.

Freddie_Snowbits

Read post #2

Esoog

Are you kidding me?

7. MEMBERSHIP FEES

7.1 A Member is entitled to a trial period, details of which are set out (depending upon the sign up method used by the Member) in the Welcome Pack sent to a Member by post, listed on the relevant website and/or shown or notified to the Member when they are presented with details of the Scheme (the “Trial Period“). A Member can cancel Membership at any time during the Trial Period and will owe us nothing.

7.2 After the Trial Period, a monthly Membership fee (i.e. the “Membership Fee“) of currently no more than £29.95 (inc. VAT), payable in advance, will be automatically charged by a direct charge to the billing source authorised by the Member.

Seems clear to me? (and the flying pig too of cworse)

Freddie_Snowbits

Esoog wrote: »

Seems clear to me? (and the flying pig too of cworse)

Leave my avator out of it pal!

Apples2

needstochange wrote: »

i have to rant about this somewhere!
i filled out a FREE online credit score check at creditscorematters.co.uk
and nowhere in the terms and conditions did it say about any fee. now they have taken £19.95 from my account for the check! i will be ringing them in my lunch break!
whats my chances of getting this refunded?

tranmeregal wrote: »

This is outrageous. I done the same. Absolutely nowhere did it say that they would take £19.95 out of my account {snip}
STAY AWAY AT ALL COSTS. I can't believe they are getting away with this.

Dude, I think you are right...Oh! hang on, I think it may be in there once or twice....

https://www.creditscorematters.co.uk/shopcontent.asp?type=csmterms

3. ACCEPTANCE AND TERM OF MEMBERSHIP

3.1 You (or a Member) indicate acceptance of these Terms of Membership and agreement to pay the relevant charges by verbally indicating affirmative consent to join the Scheme, or by clicking the “YES“ button on the Scheme enrolment page or by otherwise using the Scheme’s website. Once this affirmative consent is otherwise given there is a legally binding contract between the Member and us in the terms of these Terms of Membership (i.e. this Agreement).

3.2 Membership starts from the earlier of a) the time we notify you of your Membership number and b) the time you provide affirmative consent to join the Scheme.

3.3 Membership lasts until your Membership terminates as detailed in paragraph 6.

5. MEMBERSHIP RENEWAL

Unless a Member notifies us he/she wishes to terminate this Agreement (i.e. cancelling Membership) by following the instructions in paragraph 6, that Member’s Membership will be renewed automatically and that Member will be charged the then-current Membership Fee, which will appear on that Member’s monthly billing statement.

6. TERMINATION OF MEMBERSHIP AND RIGHTS TO CANCEL

6.1 A Member may terminate this Agreement (i.e. cancel Membership) at any time by:

6.1.1 Emailing us or calling us on the telephone number listed on the Scheme website; or

6.1.2 By notifying us in writing at: Credit Score Matters, PO Box 587, Edgware, HA8 4DX.

6.2 Further, and only where applicable, under the United Kingdom’s Distance Selling Regulations, Members have the right to terminate this Agreement within a period of 7 days, beginning with the day after the day on which this Agreement is sent (whether by email, fax or post) to the Member.

6.3 We reserve the right to terminate this Agreement (i.e. cancel Membership) at any time and for any reason. If we do this, we will re-credit to the relevant Member’s account any sum deducted by us from the Member’s credit card/debit card in respect of any period of Membership for which the Member has paid but which the Member will not benefit from because we have terminated this Agreement (pro rata if necessary in respect of time and payment). We will do this as soon as possible but in any event within 30 days of termination. We will not be obliged to offer any additional compensation for disappointment suffered or otherwise.

6.4 Termination of this Agreement (and cancellation of Membership) will be effective within 1 business day (in London, UK) of the receipt by us of the Member’s cancellation request or our notice to the Member.

6.5 On termination:

6.5.1 If the termination is within the Trial Period (as to which please see paragraph 7.1 below), then no Membership Fees will have been payable and no Membership Fees will be payable by the Member;

6.5.2 If the termination is at any time after the Trial Period, then the Member will not owe any further Membership Fees other than what has already become payable (and the Member will not be entitled to refund of any past fees charged to the Member’s account); and

6.5.3 Entitlement to access, make use of or benefit from, the Membership Programme (including the Credit Reporting Service) shall cease.

7. MEMBERSHIP FEES

7.1 A Member is entitled to a trial period, details of which are set out (depending upon the sign up method used by the Member) in the Welcome Pack sent to a Member by post, listed on the relevant website and/or shown or notified to the Member when they are presented with details of the Scheme (the “Trial Period“). A Member can cancel Membership at any time during the Trial Period and will owe us nothing.

7.2 After the Trial Period, a monthly Membership fee (i.e. the “Membership Fee“) of currently no more than £29.95 (inc. VAT), payable in advance, will be automatically charged by a direct charge to the billing source authorised by the Member.

7.3 We may increase or decrease the Membership Fee on 30 day’s notice on the Scheme website or by notice by email or letter to the Member. If the Member does not agree with any such change, the Member may terminate this Agreement under paragraph 6.1 before any such change takes effect.

Amyjayne

I have just signed upto creditscorematters, when you register it takes you to a page called rewardsnow and says thank you claim your free gift which is an asda voucher atm. It asks you to re enter your email address And underneath you can click no thanks.


*You can claim your FREE £10 Asda Gift Voucher when you sign up today for a 10-day FREE trial membership of Rewards Now. After the 10-day free trial, it's just £19.95 per month for Rewards Now. To ensure continuous service, at the end of your trial period your membership fee will be automatically charged/debited each month, on or about the same date, to the card details that you provide today. You can cancel at any time by either visiting our website or by calling us for the price of a local call on on 0845 026 1098 and you will no longer be charged/debited. Of course you will be notified in advance of any membership fee changes.

I was going to enter my info before i read on, so this is where the other charges are coming from.

DaveyLC90

just happened to me too!! very sneeky people, i even studied business and did a project on people like this and I still fell for it! and I didnt even check my credit score anyways, so I posted them a !!!!!! email demanding a refund but i dought I will get it!! lol

Baumann121

I also got £19.95 taken from my account!

I never used their service, and when i put my card details in I closed the site down as I did not want to be charged - apparently once you type it in they take the details regardless if you confirm you want to use their service!!!

I was never aware that I was a member, I never recieved any email notification NOTHING - I never saw a credit report!!! I dont even know what they do exactly!!!

I think its completely pathetic they try catch you like that - why cant people just be plain honest!!!!

I have also asked for mine to be refunded, I spoke to a man named Bob Stephen who apprently is the team leader (and nobody senior is customer facing) I got the Customer Service Directors name David Forest but they would only give me the general email address [EMAIL="contact@creditscorematters.co.uk"]contact@creditscorematters.co.uk[/EMAIL] - sounds dodgy to me!!!! You would think if they were this apparent professional company they would want to keep their apparent customers happy!!!

Please can anyone else who is trying to get a refund let me know - a joint email of some sort might be in order!!!

gordikin

Baumann121 wrote: »

I also got £19.95 taken from my account!

I never used their service, and when i put my card details in I closed the site down as I did not want to be charged - apparently once you type it in they take the details regardless if you confirm you want to use their service!!!

I was never aware that I was a member, I never recieved any email notification NOTHING - I never saw a credit report!!! I dont even know what they do exactly!!!

I think its completely pathetic they try catch you like that - why cant people just be plain honest!!!!

I have also asked for mine to be refunded, I spoke to a man named Bob Stephen who apprently is the team leader (and nobody senior is customer facing) I got the Customer Service Directors name David Forest but they would only give me the general email address [EMAIL="contact@creditscorematters.co.uk"]contact@creditscorematters.co.uk[/EMAIL] - sounds dodgy to me!!!! You would think if they were this apparent professional company they would want to keep their apparent customers happy!!!

Please can anyone else who is trying to get a refund let me know - a joint email of some sort might be in order!!!

Why did you type your Bank details in?....did you do it because there was nothing on the telly and you had nothing better to do?