Fast4/V21/Biscit (merged threads)

Geoffo_M

Ed500 wrote:

Can anyone give me an example of the information on their credit card bill as to the name that Biscit/V21 are using?

Who does it say are taking the money from your account?

On mine it was simply "ISP SUB NET" followed by a location number. I received a letter from my cc provider this morning asking me to give all details as I am claiming fraud. I realise that it may not be that and could be an almighty administrative c*ck-up, but I want it investigated. Pity the poor sods who had 3 payments taken in 5 days - I hope they are getting their card provider to instigate investigations.

I've had enough of this shower, and have written cancelling the contract. The way I feel is that even if they suddenly get their act together, I don't think they can ever be trusted. I suppose you could argue that we shouldn't expect much value at £4-99 a month, but really, what a way to run a business!

Geoff

spud17

Cheers exprog we seem to be thinking much the same thing ,however when I called the number at the end of the email I spoke to the same guy as at the original fast4.
Anyway I don't care, because after Tuesdays call promising repayment of extra payments by friday,today I got another call from Biscit Accounts!
Cue fanfare, after a short chat with a guy and confirmation of my user name and password ,he said I would be back online when I got home .
Turned on computer set up connection from scratch to 0808 9933025, a nervous few seconds- then connection at 45.2kbps.
Email still not working but my new friend at Biscit Accounts has promised to phone tomorrow to check that all is working.
Wonder if Martin mentions Biscits PR disaster on tomorrows Jeremy Vine show!
If things get straightened out I think I'll probably stay at £4.99.
The 2 people I've spoken to at Biscit have both seemed reasonable and on my side while trying to sort out the mess.
The icing on the cake will be if the extra payments are back in my account on Friday.
If I dont get back to this forum, thanks for the inspiration you have provided on the first forum I have participated in, being a bit of a novice on 'tinternet web.

Nix

carpy wrote:

...what i don't get is how it's working for some and not others??????

This is to do with their end of things and not yours. The members log in has to refer to a data base in order to proceed and it must be this that still hasn't been updated and sorted.

One day... :rolleyes:

oap

Random wrote:

Just looking on their website, and reading an update about email...

Is it seriously true that they have reset a whole load of email passwords for not being secure enough - to the same password which they have then posted on their site? :eek: What is to stop people scanning through a series of addresses till they find one where that password works?

Hi,
They had zapped my password, they said it was because it was five letters instead of 6, however, they have reinstated it at five letters, and all working well now. They did this over the phone,usual number.oap

GuessWho_2

Well, like you guys, i have also been hit by multiple billing.

Since all my attempts to contact accounts or anyone with any sense at biscit, have been totally in vain, the time for messing around is over!

Speak to your card companies and bank, explain the full situation, and hopefully you will get a similar response to myself.

My bank has given me an immediate refund on the clearly out of order charges, the cancellation is in progress, and any subsequent charges will most definitely be dealt with via chargebacks!

We have given them every opportunity to respond, they fail to do so, it's time to play rough!

exprog

Guesswho:

“Lots of things make good business sense, but that doesn't make them right!”

Very true, but all business is morally suspect, except for the overall economic results.

“we saw the *garden walling* of E7even customers. One morning they woke up to find that their ADSL connection no longer worked. They were informed via a pop-up that unless they forked out more money and signed up to the new company, then no internet. The alternative was the company would drag their heels before processing the cease orders on the line, resulting in up to 6 weeks with no broadband for some.”

That situation is of course a total abuse and I hope everyone concerned wrote to his or her M.P. asking that ISP’s be compelled to provide a MAC promptly.

“This *in limbo* situation is similar, in respect to acknowledging account cancellations!”

It may well be a similar experience for the people currently suffering but if, in fact, there is no intention to deliberately prolong this situation and Biscit deal with it asap, albeit after all the other problems, that would be a difference. Moreover, it is conceivable that the relevant software is suspect and needs fixing – just speculating.

Capt Slog:

“Exprog From my point of view, I would rather that they had worked out all the connections before bothering with email and I think that continuing to take on new customers when the 'old' ones were in such a mess was a bloody cheek.”

I totally understand and I don’t use their email either. I was merely speculating that it might have seemed that fixing the email problem was an easy one and therefore could be done qickly. Possibly it turned out to be more complex than first thought, so perhaps they then left it and prioritised Internet access generally – that’s the way I would have done it. It is also possible that new customers are unaffected by these problems and do not detract from the effort to fix them. Again, just speculating.


Random/GuessWho:


Yep, the explanation for new email global password seems obvious rubbish; the likelihood being that the passwords somehow got corrupted but Biscit didn’t want to admit it – there’s that ‘all business is morally suspect’ thing again.


Spud17:

Hi there, I checked my bank account today (- couldn’t do it yesterday, really busy). A payment of £4.99 was scheduled to be taken on 1st November but seems to have been taken on 2nd November. No other payments have been taken. So I guess we’re kinda agreeing that currently there is a reasonable case for supposing that Biscit bit off more than it realised (possibly not entirely it’s fault) but is now getting it’s act together. Hopefully.

GuessWho_2

Hi exprog,

exprog wrote:

Very true, but all business is morally suspect, except for the overall economic results.

I'm not quite that cynical myself [no offense]

exprog wrote:

That situation is of course a total abuse and I hope everyone concerned wrote to his or her M.P. asking that ISP’s be compelled to provide a MAC promptly.

Indeed, most of them did and took the time to fill out the forms, such as this one, which is seemingly being listened to by Ofcom and should result soon in Ofcom making iSPs offer MACs (no longer optional)

exprog wrote:

It may well be a similar experience for the people currently suffering but if, in fact, there is no intention to deliberately prolong this situation and Biscit deal with it asap, albeit after all the other problems, that would be a difference. Moreover, it is conceivable that the relevant software is suspect and needs fixing – just speculating.

But they're not! How hard is to send an email to say "you're account is cancelled" ?

I just find it unacceptable that they won't acknowledge cancellations, still keep billing me, and multiple times at that !

I just want to be shot of this shower ASAP

The crazy thing is if they had the decency to acknowledge us and process our cancellations at a steady pace, then i would have been happy with that. Maybe even singing their praises.

That ain't gonna happen now!

Do you really think it's gonna be easy when it comes time for you to leave

Regards

exprog

GuessWho wrote:

But they're not! How hard is to send an email to say "you're account is cancelled" ?

Hi,

Again, if they were to be given the benefit of the doubt, the issue is not the difficulty of sending an email but perhaps them being confident that the accounts and their own 'cancel account' software are in a state where accounts can be safely cancelled; no-one would benefit from their using unreliable software that might randomly cacel the wrong account if it worked at all. I don't know the real situation but merely feel that, at this stage, there could be an innocent explanation.

GuessWho wrote:

I just find it unacceptable that they won't acknowledge cancellations, still keep billing me, and multiple times at that !

I just want to be shot of this shower ASAP

I totally sympathise. :sad:

GuessWho wrote:

Do you really think it's gonna be easy when it comes time for you to leave

I really think that at the moment I'm waiting to see where the dust has settled in, say, a couple of weeks. When and if new and unacceptable terms and conditions are made known I will expect to be allowed to leave on the terms previously agreed i.e. instantly. If there are any problems I will 'lose' my Switch card and let them sue me: in those circumstances I'd be happy to see them in court. :rotfl:

regards

Nix

Interesting little post here in case you guys and gals haven't seen it yet... :think:

oap

What an interesting thread that talk talk is, are these isp's all the same?

I do have a friend who has been with Tiscali for four years and never had a problem!! regards oap