Tesco misprice discussion area part 11

MyUserNamesTaken

jango wrote:

today i tried my first r+r. went to teco deysbrook barracks in liverpool. bought a nintendo ds + game of the week which was lego star wars 2. they had a poster up saying £10 off when you buy. discount did not come off went to c.s and they offered me the game for free, after about 15 mins of explanation. i was told to take it up with head office. a member of staff not c.s told me to speak to kevin kelly. so i phoned him when i got home he told me that it is an expired offer. and although the poster was still up in the store that the did not have to honer it. he offered me the £10 difference for the discount that didnt come off as a gesture of good will, in the form of a tesco voucher. he was adamant that i was not getting a full r+r for the purchase. oh yes forgot to mention the poster stated that the offer was for week commencing the 22/09/06. i even tried saying that the offer should still be on then as 22 + 7 days = 29. today being the 29/09/06. but no chance . gonna take it back to another store for a full refund..

I would take it up with Trading Standards, as it is an offence to display misleading or ambiguous prices/offers.

taxiphil

PabloMonkey77 wrote:

Tesco's HO don't seem to be playing ball this morning. They've point-blank refused a full r&r on a PSP+GOTW based on, they say, the fact that the offer has expired!! This from Joanne Leith of all people! GOTW Poster was there plain as day; the furthest they will go is R&R on game, but say that they will take the console back.

jango wrote:

i was told to take it up with head office. a member of staff not c.s told me to speak to kevin kelly. so i phoned him when i got home he told me that it is an expired offer. and although the poster was still up in the store that the did not have to honer it. he offered me the £10 difference for the discount that didnt come off as a gesture of good will, in the form of a tesco voucher. he was adamant that i was not getting a full r+r for the purchase.

Something has suddenly changed.

Kevin Kelly and Joanne Leith have done a U-turn and are now trying to wriggle out, just like their store managers.

So even Head Office are refusing to honour their own policy. This is a first, isn't it?

I just can't understand why they've said yes to some people and no to other people, seemingly on the same day and on identical R+R cases.

Plushchris

The GOTW posters dont have an expiry date on them do they? just the "week commencing"

All these new refusals at R&R on the basis its an expired offer should be forwarded to trading standards/consumer direct.

Thats what I would do if I got denied the full R&R

Like you said 22 + 7 = 29th

Fight it all the way, if trading standards get enough of these complaints (and they should) they will whip Tescos butt for it! :T

kondormid

I would ask em for a decision in writting first. Send them a letter and an email. They have overcharged you by the looks of things and that isn't on at all.

Deedee73

Clasics wrote:

I reckon that would be an under-estimation, tbh. Don't fret too much about it, Sir Tery could fund the loss himself:

Current directors:

Sir Terry Leahy, Chief Executive (48 years old)
Appointed 1997
Salary: £955,000 (£2.9m including benefits and profit sharing)

:eek:

And that was in 2004!

http://www.corporatewatch.org.uk/?lid=253

I wonder if he sends his family out to do a bit of R&R!! Like most rich men I know, they are all a bit tight!! LOL
"You want steak tonight Mrs Leahy? well pop off down the shop, and see what you can get for free"

taxiphil

kondormid wrote:

I would ask em for a decision in writting first. Send them a letter and an email. They have overcharged you by the looks of things and that isn't on at all.

Agreed. If you could get a letter/e-mail off them stating "we don't have to honour the price on display" (or similar words to that effect), it would be highly incriminating, and Trading Standards and the Advertising Standards Authority would make absolute f***ing mincemeat out of them.

sopplayer

http://www.consumerdirect.gov.uk/general/advertising/fs_p01.shtml

good reading



http://www.ripofftipoff.net/

you'll like this one

thewatcher_2

taxiphil wrote:

Agreed. If you could get a letter/e-mail off them stating "we don't have to honour the price on display" (or similar words to that effect), it would be highly incriminating, and Trading Standards and the Advertising Standards Authority would make absolute f***ing mincemeat out of them.

Don't you think those letters would be checked first by their legal dept

frequent

thewatcher wrote:

Don't you think those letters would be checked first by their legal dept

.....................................................................................................

U mean like the prices are checked by their integrity team ?


:T :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :T

georgiac

kondormid wrote:

I would ask em for a decision in writting first. Send them a letter and an email. They have overcharged you by the looks of things and that isn't on at all.

knodrmid is dead right. I would simply email Kevin giving him the full facts of the transaction. Say that you are confused by his answer that the offer was out of date as it didn't have an expiry date on it.

Ask him to clarify the situation as you feel let down by Tesco.

He is a most reasonable and understanding chap, from what I've read, and this is about the first r&r he's refused if memory serves.

Good luck