Tesco misprice discussion area part 11

redfox

This is a new thread for any discussions on the Tesco policy regarding misprices. Please don't post misprice items in this thread but you can chat away to your heart's content here, leaving the other thread just for listing the 'finds'. Any misprices you find should be posted in this thread here. Thanks

Tesco Head Office telephone number is 0800 505555
Tesco Head Office address is

Sir Terry Leahy (MD)
TescoPLC
New Tesco House
Delamare Rd.
Cheshunt
EN8 9SL

[EMAIL="terry.leahy@uk.tesco.com"]terry.leahy@uk.tesco.com[/EMAIL]


Customer services email address: [EMAIL="customer.service@tesco.co.uk"]customer.service@tesco.co.uk[/EMAIL]

the page address of instore scanner locations (thanks to smartie1976 for this):
http://forums.moneysavingexpert.com/showpost.html?p=1520659&postcount=176

For new readers:

For clarification SEL stands for Shelf Edge Label and R and R stands for Refund and Retain. The Tesco policy on signs instore is :-

"And if things don't add up ~ In the unlikely event you are charged a higher price than on the shelf or the product we will refund your money and you can keep the product"

Compare the price per kilo on the pack with the shelf edge label price per kilo and where there is a difference the lowest price must be charged.
Thanks to !!!!!! Dastardly for providing the following information from the DTI website which summarises consumer rights in relation to misleading price indications:

Q1. I was charged a different price for an item at the till to the one that was shown on the shelf, what are my rights?

The Consumer Protection Act 1987 makes it an offence for a trader to give a consumer misleading price indications. In the first instance speak to the trader about the differing prices, if you are not satisfied with the response, contact your local authority trading standards department who enforce the Act and who could bring a prosecution against the trader.
http://www.dti.gov.uk/consumers/buyi.../page7848.html

redfox

I have now been asked to start a new thread. Please keep the thread on topic and not let it get into arguments or unpleasantness to each other. Thanks

ella2002

Great wow. I'm so happy

taxiphil

Many thanks, redfox.

stuffit

Good to see the thread back

lisaleea

Thanks Foxy:p

frequent

Back in business, nice one Redfox

went shopping today and got a nice accompanyment, 3 SG's, 2 so obvious SD's and a partridge in a pair tree.

Came home and played psp to ease me, terrible stuff, no sympathy please

Anyone else had any luck ?

taxiphil

Has anyone heard from Kevin Kelly today?

I've still not heard back from him since I faxed him my receipt on Tuesday for an Xbox + GOTW.

Maybe he's been off work the last 2 days, does anyone know?

RootCanal

Don't all shout at me at once but ...... what was wrong with the last thread? I know there had been some unpleasantness in the past, but everybody seemed to have been on their best behaviour recently.

And if you ignore the overnight posters who occasionally seemed to have been alcohol fuelled, things seemed to be going well. What did I miss?

insight101

Out of intrest why were the Tesco threads locked yesterday.

Ken-Dodds-Hairy-Knodule

(_._)

^^^
My harris - feel free to kiss it tesco..