Tesco misprice discussion area part 11

Clasics

Outtathaway wrote:

Chances are he was fed up of people making that comment to him, we know that its a problem, but its not us that are responsible for the tills, its a HO thing

I actually think that statement demonstrates why Tesco's pricing seems to be in such a mess. The amount of times I've had 'team leaders' say to me when shown an overcharge 'That's not my Dept.' with a look of total relief on their faces. No-one seems to take responsibilty for anything in that store. I call it the 'umbrella syndrome'...

Starb

highguyuk wrote:

I'm currently trying to come up with a reply to the eMail I received from Tesco that I posted on Page 76 on this thread.

Could anyone help at all. My first eMail obviously didn't do anything. Do I mention Trading Standards in there? What exactly should I quote from TS?

Why don't you phone TS and see what they say to you. You can then quote what they tell you in your next email to them.

Outtathaway

Clasics wrote:

I actually think that statement demonstrates why Tesco's pricing seems to be in such a mess. The amount of times I've had 'team leaders' say to me when shown an overcharge 'That's not my Dept.' with a look of total relief on their faces. No-one seems to take responsibilty for anything in that store. I call it the 'umbrella syndrome'...

My point was actually about the self-service tills, we hear about the card issue probably at least once every 30 minutes, it gets pretty tedious after a while.

But as to what you said, most Superstores, let alone Extras are just far too big for eveyone to take responsibilty for everything in the store, its just too much work to do. And no team leader wants to be the one to 'blame' for having to give out a big price R&R

FloFlo

Outtathaway wrote:

My point was actually about the self-service tills, we hear about the card issue probably at least once every 30 minutes, it gets pretty tedious after a while.

Not the customers fault, when you work in a customer based environment you should be able to answer a single query civilly even if you are fed up or having a bad day.

hatsepsovet

Kimmywim wrote:

WOW, I have just done my first R&R, can't believe it was so easy!!!

It was for a Western digital passport 60 gb hard drive was marked up on an out of date yellow SEL for £72.97, scanned in at £89.97. So took it to CC and the lady there said she would go and check, I waited nervously feeling like everybody was looking at me. (they weren't!)

She came back and said
"yep, you're right"
me -"oh I thought So"
Cashier - " you do realise that because its our mistake, you get a full refund and to keep the product?"
Me (feigning amazement) - "what, really?!"
Cashier - "yep I love doing it (!!), I shouldn't really, but I love doing it, especially at Christmas!"


RESULT!!

Just wanted to thank all you guys on here, for giving me the confidence to do it, especially as I have been overcharged loads before, but felt it was too much of a fuss to bother with, mwah to you all!!
xx

Can I ask which store this is? I had such unfriendly people in my

Kimmywim

hatsepsovet wrote:

Can I ask which store this is? I had such unfriendly people in my

yep no probs, its the Tesco Extra at Westwood, Broadstairs, they took down the ticket for the hard drive but am sure there are other bargains to be had x

Danlaur

thegoon wrote:

r& r = refund and retain, you need to read backwards to get teh details

Don't you mean....

sliated eht teg ot sdrawkcab daer ot deen uoy niater dna dnufer = r & r

.... seemed like a good idea... won't be trying that one again !!!!


eyB

adypem

Just a positive comment on CS at local store, not quite a mis-price but thought I would share.
Yesterday 4/10 I bought some Kingsmill pack of 6 rolls (BOGOF). Got them home and noticed that 1 pack of the 4 had best before date of the 3/10 and a couple of the rolls had little bits of mould.
I wasn't happy, but thought it was my fault for not spotting it was out of date. Anyway I pop back in this morning and showed the nice lady on CS the receipt and the pack of rolls with out of date.
She said it wasn't my fault for not spotting expired best befores and offered full R&R. so I got money back for one pack, and she exchanged it for 2 packs due to BOGOF.
Very helpful and friendly.

iwant2savemoney

Hello to everybody this is my first post. I have been following this forum for some while now and really enjoy it.It takes some catching up if i have missed a day but here goes.Was in Tesco last night and saw the motorola L6 at £69.99 and lot's of posters saying 10%off ALL PAYG mobiles thought I would give R&R my first go went through the till with no discout taken off Yipee. went outside to the car for 10 mins returns to CS and tell them I've been overcharged CS goes to the mobiles comes back and thinks the L6 is excluded CS then asks the CCTV man to take a look ??? He comes back and says not sure so i ask to see the manager CS puts a call out and I wait 10 minutes and tell CS I will come back in 10 mins as daughter is in the car. Returs back to store in 10 min and I ask if manager is here yet and am told shes at the mobile phones so I take a stroll over and there she is with a superviser looking at the L6 price label scratching there heads. I make myself know and they still can't make there mind up but as a goodwill gesture will refund 10% back. I state that i have seen a notice against CS about a full refund and keep the mobile they state no because i was not overchaged I ask why then are you giving me back £6.99 No answer so i ask them to phone head office but no answer. I go away and say i will phone up in the morning whice i did about 2 hours ago. Soke to a lady at head office who was very polite took all my details and said she would ring the store. Head office phones back within 15 minutes and say call at Tesco and get a full refund. Jumps in car to Tesco CS nice as pie and full refund given even says save the receipt for your guarantee. Thank you to all of you.

kondormid

what does this have to do with r&R?

this has indeed been all over the news today, it was a point that has been raised many times by staff members that i know, i am suprised it has taken this long to get into the wider world.

Bear in mind that the contact is made after you have paid not before...
Who would you rather make that contract with? An automatic mistake maker or one that might actually notice something Both are just as legally binding.

As a shareholder, where the hell did they get these things from? They are terrible! They must encourage theft, they must encourage CC fraud (which Tesco is liable for as it did not check the pin!), they must make some mistakes (such as allowing stuff with reduced prices on to fly though at top price), they can not do multiplication (I dare you to buy 7 of a fruit that isn't sold by weight) and they make the customer feel stupid if it goes wrong. They do not help prevent overcharging or other misprices where a checkout opperator can. And, finally, do checkout opperators ever make mistakes? If so then surely giving an untrained person that job is asking for trouble (you scan the shopping and bag up and I will just do the adding up and take the money love)

I swear I am sure the company that sold em these things had a yellow robin relient with T.I.T. written on the side.