Tesco misprice discussion area part 11

FloFlo

I emailed Terry Leahy and Customer services last night, I have had the automated response last night from customer services and another response today from Terry Leahy's email addy to say that it is being looked into.

Has anyone else dealt with Terry Leahy's office, if so how did it go?

spa2k

Jack's_Dad wrote:

Good to see you back SPa, your posts are as informative and useful as ever

Thanks, you can blame Myusernamestaken and ben500 for the return!!

Jack's_Dad wrote:

I think your post about photography should say "not permitted" and not "now permitted"

Post edited - thanks for that one.

FloFlo

This was posted on the misprices.

'Looks like the Virgin Motorola L6 discount is now coming off correctly this morning. There is now a yellow ticket giving the discount off and its scans correctly at about £53 (much more than 10%), the same as the vodaphone one. Not sure it the others have been fixed as this was a small store.'

Has anyone else seen this reduced in their store today its the Virgin Motorola L6, was £69.99 yesterday with no discount coming off.

saverstacey

FloFlo wrote:

This was posted on the misprices.

'Looks like the Virgin Motorola L6 discount is now coming off correctly this morning. There is now a yellow ticket giving the discount off and its scans correctly at about £53 (much more than 10%), the same as the vodaphone one. Not sure it the others have been fixed as this was a small store.'

Has anyone else seen this reduced in their store today its the Virgin Motorola L6, was £69.99 yesterday with no discount coming off.

Same in my store Boo Hoo!!!

hatsepsovet

highguyuk wrote:

If you read my post on page 76 (the long one) you can read the email I would expect to see in reply.

However, I would still do it...

I've read it and I'll definitely email them as the manager knowingly lied to me (about it being too much money for r&r).

FloFlo wrote:

No the poster clearly says All payg mobile phones no mention of the Tesco network, SA agreed this once we were in front of the poster and then changed her excuse.

They tried to use this excuse with me as well. If they try to aruge that the full price you've been charged is a discounted price already (even though it might have a white sticker on) show them their phone brochure (which should be next to the phones; it's A4 size and has something green on the front, I can't remember exactly). This brochure shows all the phones with their prices BEFORE the 10% off on all phones.

funnymoney_3

This was posted on the misprices.

'Looks like the Virgin Motorola L6 discount is now coming off correctly this morning. There is now a yellow ticket giving the discount off and its scans correctly at about £53 (much more than 10%), the same as the vodaphone one. Not sure it the others have been fixed as this was a small store.'

Has anyone else seen this reduced in their store today its the Virgin Motorola L6, was £69.99 yesterday with no discount coming off.

Part of their reasoning to me on the phone this morning about the L6 not being included, was that Virgins prices didn't permit them to sell it at any less than £69.99!

FloFlo

Do I have more of a case to get my refund since they have obviously reduced this phone today to get out of R&Ring on it.

Should I wait for head office to contact me again or phone them back and tell them I know the phone has been reduced now so I should have had discount yesterday. Also if I want my refund direct from HO can they put it back on my card. Thanks.

Richie23_2

FloFlo wrote:

Do I have more of a case to get my refund since they have obviously reduced this phone today to get out of R&Ring on it.

Should I wait for head office to contact me again or phone them back and tell them I know the phone has been reduced now so I should have had discount yesterday. Also if I want my refund direct from HO can they put it back on my card. Thanks.

I was told by a manager from the one branch today that they should have been coming off yesterday but there was a glitch i nthe system.. so i can go in today and get a full refund.

You shouldnt have a problem.

Believe HO cleared th glitch this morning so they are scanning correctly now!

Richie23_2

Whats everyones thoughts on taking things back when the reciept hasn't been marked with "Overcharged!" Obviously going to another store.

Anybody??

(Security guard told me yesterday someone went to one branch in the morning and had 2 Xbox 360s and game for each for free..over £600s worth)

Well done to whoever that was a Culver...beat me to it!! haha

FloFlo

Richie23 wrote:

Whats everyones thoughts on taking things back when the reciept hasn't been marked with "Overcharged!" Obviously going to another store.

Anybody??

Shouldn't be a problem as long as they don't know you for R&Ring, not that I would ever do this or suggest it.