Scentmall.co.uk or scentmall.net

sp3ctre

Yes, I have every intention of reporting it, but I feel it will be futile, as like you said, most people won't (I will still do it though, out of principle)

As a forum owner myself I know very well how these things can get out of hand when it is one persons word against another. However, this is a very well respected forum and I wish I had happened upon these threads before I placed my order. I fI had, then I would not have placed my order. While it is not always true "there is no smoke without fire", you must admit it is usually the case.

I have evidence here which I am willing to share, with you or with anyone else if they are interested. If not then fair play, I will report it and see what happens and will come back when I have someone who will believe me.

It is a little disappointing that your tone seems to be irritated that I am posting about this on a forum... This IS a very big forum and has a hell of a lot of weight, hence I came here first. I will be logging it with the relevant people though, mainly the credit card company. Do Trading Standards get involved with companies not in the UK?

Jim

marleyboy

Far from being irritated, or having a lack of faith to your posts (or indeed any other posts in this and many other forums), I am sure you appreciate the reason this forum is so big, is the notion that to be fair (to both members and companies), such postings need clarification, imagine for example a newspaper reported about a company based solely on posts, and these turned out to be misinformation, such a newspaper could find themselves in serious trouble, I am sure you appreciate (having a forum yourself), that such information would need some kind of clarification to support such claims, else such a website (particularly as big as MSE) need to cover themselves from any risk of libel.

I am not proclaiming I disbelieve your posts, or anyone else's posts, far from it, I am just stating that in any investigation, one needs confirmation AND clarification before claiming such posts as being factual. That this "scam" has been prevalent for as long as is proclaimed, its only natural to assume some form of investigation has or is being taken place.

If the relevant authorities do indeed reply to you with any sort of confirmation, please do feel free to include it on here, such reports as this, can offer much more weight than you or I could ever do.

Good luck and I look forward to resolving such matters in due course.

marleyboy

I think I have made it clear in my previous post, so I will repeat it in bold to save you anymore confusion, - "I have NO INTENTION of purchasing any orders from the company."

I really do not get where this tone is offensive, unless you mean I should just agree with you regarding this matter. I DO NOT!.

I am neither taking sides over the matter, (as was ALSO mentioned in my previous post), I am not going to be convinced by yet another newbie, signing up to this thread for the sole intention of merely repeating themselves over and over about this company, its tedious and boring.

I find your groundless accusation that I am in some way defending this company, ridiculous. I cannot say for a fact that this company is legit, nor can I say for a fact its a scam, all I have to go from is one hit wonder posters, with nothing to offer but their opinion.

Sorry, but I do not class opinions as evidence, your going to have to provide me with a little more than that, at the very least some sort of authentic report from a recognised authority.

You have provided me with nothing, better than that, you ask me to search Google for them, I already have and STILL found nothing but randomly scattered forum posts much as your own.

I will give you a little tip, rather than suggest I search them even more, why dont you cut out the Google search and provide me with the direct links you have found that exposes them?

As much as I have "Googled", I simply cannot find anything constructive that exposes them. I have found nothing factual that proves them to be a scam, not ONE sort of report or investigation, Nothing from Watchdog, Trading Standards, Consumer Direct, The C.A.A, the A.S.A and a multitude of other relevant authorities where such information (particularly for long term scams) would be openly available as proof.

One can only conclude that neither have they been reported nor investigated. And until I have seen such evidence, all I have to go from for confirmation, is just another unsubstantiated forum post from another anonymous poster.

How you find that offensive OR indeed defensive is staggering, but like most of these randomly scattered forum posts, each seriously lacking any evidence of the claims, you are entitled to your opinion.

sp3ctre

marleyboy wrote: »

I think I have made it clear in my previous post, so I will repeat it in bold to save you anymore confusion, - "I have NO INTENTION of purchasing any orders from the company."

I really do not get where this tone is offensive, unless you mean I should just agree with you regarding this matter. I DO NOT!.

I am neither taking sides over the matter, (as was ALSO mentioned in my previous post), I am not going to be convinced by yet another newbie, signing up to this thread for the sole intention of merely repeating themselves over and over about this company, its tedious and boring.

I find your groundless accusation that I am in some way defending this company, ridiculous. I cannot say for a fact that this company is legit, nor can I say for a fact its a scam, all I have to go from is one hit wonder posters, with nothing to offer but their opinion.

Sorry, but I do not class opinions as evidence, your going to have to provide me with a little more than that, at the very least some sort of authentic report from a recognised authority.

You have provided me with nothing, better than that, you ask me to search Google for them, I already have and STILL found nothing but randomly scattered forum posts much as your own.

I will give you a little tip, rather than suggest I search them even more, why dont you cut out the Google search and provide me with the direct links you have found that exposes them?

As much as I have "Googled", I simply cannot find anything constructive that exposes them. I have found nothing factual that proves them to be a scam, not ONE sort of report or investigation, Nothing from Watchdog, Trading Standards, Consumer Direct, The C.A.A, the A.S.A and a multitude of other relevant authorities where such information (particularly for long term scams) would be openly available as proof.

One can only conclude that neither have they been reported nor investigated. And until I have seen such evidence, all I have to go from for confirmation, is just another unsubstantiated forum post from another anonymous poster.

How you find that offensive OR indeed defensive is staggering, but like most of these randomly scattered forum posts, each seriously lacking any evidence of the claims, you are entitled to your opinion.

I am getting more and more irritated with the moderator comments on here. You mention that you have nothing more to go on than people's "opinions"... May I suggest that these are people's "experiences", rather than opinions... these people have lost lots of money over this and it is offensive to hear you suggest these are simply "opinions".

With the recent issue regarding Crown Currency Exchange I would suggest people need to be more aware than ever. I am, however, glad that this thread has remained live, so people can make up their own mind whether to do business with this company.

If you are interested in "investigating", as you say, have you done any investigating yourself (beyond Google)? Have you phoned customer services, the boss, etc? If you had then I would suggest you would have found sufficient evidence to at least be suspicious... If it is not your job to do this then why are you on here seemingly (IMHO) defending them?

I have been on holiday for a week, and on my return the advice seems to be I have very little chance of getting anything back because it's not a UK company... To be honest though I have more issue with the fact that the moderators claim to "research" fraudsters but in actual fact simply google to find out if Watchdog have already done their work for them.

Out of interest, does Martin Lewis actually run this site (or condone it)? It seems a bit off to have a "warnings" section only to lambast people for not providing enough "evidence"... Surely the amount of people reporting it suggests something to you? The authorities are simply not interested (or hands tied) because the company is not UK based (despite appearing that way).

Jim

dealer_wins

In plain English what Marleyboy is trying to say is that the only people that have had "problems" with this company are new posters.

This is highly suspicious and unusual, and well it might be totally genuine, past experience suggests it may well be malicious posting.

My personal opinion judging by the posts themselves is that I think it is malicious but I could be wrong (It has been known LOL)

sp3ctre

dealer_wins wrote: »

My personal opinion judging by the posts themselves is that I think it is malicious but I could be wrong (It has been known LOL)

Well on behalf of those of us who have taken our time to post our experiences thanks for your vote of confidence. Rather than stand on your high horse telling us all that you think we are malicious, how's about looking at what people are saying and consider the possibility that we are not all liars?

I am all for a balanced argument, but why are you considering to give this company the benefit of the doubt, but not posters on here? That is hardly balanced.

If you want to be helpful and do some research, hows about contacting the owners of the company on behalf of these forums and asking for a statement?

I would also add that if people were active members of this forum first they would have seen these threads and as such not ordered in the first place (I know I wouldn't have), so of course it is only first time members complaining.

marleyboy

Its funny how not only do these members constantly repeat themselves over and over whilst STILL providing nothing constructive that could expose this company. Now they expect us to do it for them.

Be that I am STILL not convinced and have YET AGAIN for the third time, tried to find something to support these new members "experiences" that could back up their "unfounded" claims. I am less likely to purchase products from the company (especially if they are a scam, but moreso that I have no need to purchase perfume), nor am I prepared to phone up the company to make enquiries or indeed suggest they post on this thread.

It might be a good idea "sp3ctre" if you did your own legwork rather than expect us to do it for you, surely its not too difficult for you.

The fact is, and still remains to be, that STILL nothing has been posted but more mindless rants, on the simple grounds that they EXPECT us to believe it. IT DOESN'T WORK LIKE THAT!!!

But noting your confusion over my reluctance to accept your word as defending a company I know little of, I shall repeat in bold for you....

I cannot say for a fact that this company is legit, nor can I say for a fact its a scam, all I have to go from is one hit wonder posters, with nothing to offer but their opinion.

I can appreciate that you find this awe inspiring, but if you break it down word for word, I am sure even you can comprehend the concept of not knowing one way or the other. Stamping your feet about it is hardly going to convince me.

It should be pretty easy for you to back your claims up, by doing much the same thing you demand I should. Any type of authenticated report from any reputable investigative agency from Watchdog to Trading Standards is all it would take to convince me one way or the other.

I am under NO OBLIGATION to do this witch hunt for you, be that you are the one insisting on convincing me about it, which so far you STILL have not done.

I dont accept a forum post as categoric fact or proof. Nor am I likely to be convinced that a rush of new members all posting the same post then vanishing into oblivion, could not be a mountain of AE's from one single member with a personal grudge (its pretty easy to do).

If you are so adamant that we should accept these posts are legit and founded, then all you or they have to do is PROVE IT! If you cannot provide even the most basic sort of evidence, then your post will inevitably fall on deaf ears as just another anonymous accusation with no foundation to back it up with.

To be honest though I have more issue with the fact that the moderators claim to "research" fraudsters but in actual fact simply google to find out if Watchdog have already done their work for them.

I am not sure the moderators have the time to go around "investigating" or "researching" other companies, I think they are far too busy moderating MSE, but please do show me where they have made such claim's, or is this just another one of your unfounded accusations we are expected to "believe"?

sp3ctre

marleyboy wrote: »

Its funny how not only do these members constantly repeat themselves over and over whilst STILL providing nothing constructive that could expose this company. Now they expect us to do it for them.

Be that I am STILL not convinced and have YET AGAIN for the third time, tried to find something to support these new members "experiences" that could back up their "unfounded" claims. I am less likely to purchase products from the company (especially if they are a scam, but moreso that I have no need to purchase perfume), nor am I prepared to phone up the company to make enquiries or indeed suggest they post on this thread.

It might be a good idea "sp3ctre" if you did your own legwork rather than expect us to do it for you, surely its not too difficult for you.

The fact is, and still remains to be, that STILL nothing has been posted but more mindless rants, on the simple grounds that they EXPECT us to believe it. IT DOESN'T WORK LIKE THAT!!!

But noting your confusion over my reluctance to accept your word as defending a company I know little of, I shall repeat in bold for you....

I cannot say for a fact that this company is legit, nor can I say for a fact its a scam, all I have to go from is one hit wonder posters, with nothing to offer but their opinion.

I can appreciate that you find this awe inspiring, but if you break it down word for word, I am sure even you can comprehend the concept of not knowing one way or the other. Stamping your feet about it is hardly going to convince me.

It should be pretty easy for you to back your claims up, by doing much the same thing you demand I should. Any type of authenticated report from any reputable investigative agency from Watchdog to Trading Standards is all it would take to convince me one way or the other.

I am under NO OBLIGATION to do this witch hunt for you, be that you are the one insisting on convincing me about it, which so far you STILL have not done.

I dont accept a forum post as categoric fact or proof. Nor am I likely to be convinced that a rush of new members all posting the same post then vanishing into oblivion, could not be a mountain of AE's from one single member with a personal grudge (its pretty easy to do).

If you are so adamant that we should accept these posts are legit and founded, then all you or they have to do is PROVE IT! If you cannot provide even the most basic sort of evidence, then your post will inevitably fall on deaf ears as just another anonymous accusation with no foundation to back it up with.

I am not sure the moderators have the time to go around "investigating" or "researching" other companies, I think they are far too busy moderating MSE, but please do show me where they have made such claim's, or is this just another one of your unfounded accusations we are expected to "believe"?

I was referring to your statement:

I am more than happy to expose companies that scam people (I've been doing that for Years) but so far with regards to this company, I have found nothing that collaborates these posts.

I assumed you did a bit of research before exposing companies but if I got the wrong end of the stick then fair enough.

I have no idea who you are, but your tone is not a good one. I assumed (possibly wrongly, if so sorry) that you were some kind of ambassador for this site, but considering the tone you are taking with people I hope that is wrong.

If you don't have the time to get involved or don't want to, then fine, leave it there, but please stop insulting people who have lost money... I know I have lost money, I believe the other people too, if you don't believe us then fine, don't, just leave people to make up their own minds. Typing in bold letters and capitals is not big or clever, no matter how much you think we are all scammers.

As for my being intent on convincing you, sure that was the case, but I can see that will not happen so please do us all a favour and walk away and leave the rest of us to discuss this. I wrongly assumed the mods on here would have a vested interest in helping out, so I was wrong, I get that now.

I don't want to end up in a slanging match so please accept my apologies for trying to convince you, hopefully we can be left alone to discuss amongst ourselves.

marleyboy

I do not claim anyone is a scammer, I have said over and over, all it takes is for one of you to post something more constructive that exposes this company, if you look at pretty much every thread where scams have been involved, you will see slightly more information than just posts.

One would expect by now (especially after all this time and so many people complaining) that something would have been reported by now, there is no point reporting it to MSE as MSE dont do refunds, a post is only a warning, however to be fair to MSE in general, a post can also be libellous.

It is why many members go to the trouble of exposing companies that are scamming people, they can only do this with constructive evidence, reports, investigations or official warnings, ALL OF WHICH, I have not come across regarding this company.

Surely any one of these members, have something a little more official, surely by now Watchdog or Trading Standards have at least a record of such cases, Watchdog are happy to issue warnings about dodgy companies (whether or not they are UK based), so far I have not seen anything official and I have looked into it for you, vigorously enough to remain in doubt.

I am neither for nor against this company, My suspicions for such new posts is I have seen them posted (identical posts word for word) in forums as random as auto-mobile forums, for which I remain cautious of such posts. This is not to say they are not true, but it does mean I need some form of clarification to accept them as being true.

Believe me I have done many a dig over the Years to expose companies, there are a few members on MSE do likewise, we look into it for the benefit of other members. There are channels to go through to complain about scams, and with enough complaints regulatory bodies or relevant authorities will investigate and\or issue warnings about them.

My doubts about these claims rest solely on a complete lack of anything official that has been reported, up until something is proven as fact, it remains unfounded and potentially libellous to MSE.

There has to be balance in the threads for those very reasons, its not about playing devils advocate, its about treading carefully and looking for evidence to support it.

sunil_f

Hi Everyone,

I wish i had seen these posts earlier. I had placed on order on scentmall.net for 2 perfumes for about £87. When i received the parcel i noticed the plastic packaging was of very cheap quality.

My suspicions were confirmed when i opened these perfumes and found that the fragrance was not it was supposed to be. The bottle caps were again cheap quality and wouldn't fit on the bottles.

There were finger prints all over the bottle and the spray thing looked like it was tampered with.

So i called them up on the number given on thier site. Guess what no one is picking :mad:

I emailed them on the support email id but no response. Now i am stuck in the same position as mentioned in a post above. My credit card company is asking me to get these verified as fake. I have no idea where i can get this done.

Would appreciate any pointers on this.

Can't post links here, but you can go on sitejabber website and search for scentmall

Also search on trustpilot