Consumer Rights: MSE Article discussion (DO NOT ASK CONSUMER QUESTIONS HERE)

Computersaysno

Computersaysno wrote: »

I !!!!!!! despair sometimes.

I still !!!!in despair sometimes!!!!

keeny1975

I went to Optical express to have lazer eye treatment only to be told on the day that my eyes are not suitable and that i would get my refund within 28 working days.
28 days has been and gone and still no refund. I'm getting ready to submit a letter to get my money back but first I have 2 questions.

1, is their anything from a sales of goods act or anything else I can quote as a legal stand point that might make them think "ok this guy knows his rights"?

2, Being that I have waited past their stated 28 working day period can i charge interest for every day past the 28 working days they haven,t paid up? if so how much per day should i ask for?

Thanks
Chris

wealdroam

keeny1975 wrote: »

I went to Optical express to have lazer eye treatment only to be told on the day that my eyes are not suitable and that i would get my refund within 28 working days.
28 days has been and gone and still no refund. I'm getting ready to submit a letter to get my money back but first I have 2 questions.

1, is their anything from a sales of goods act or anything else I can quote as a legal stand point that might make them think "ok this guy knows his rights"?

2, Being that I have waited past their stated 28 working day period can i charge interest for every day past the 28 working days they haven,t paid up? if so how much per day should i ask for?

Thanks
Chris

Did you notice the title of this thread?

Have another look:

Consumer Rights: MSE Article discussion (DO NOT ASK CONSUMER QUESTIONS HERE)

This thread is here specifically to discuss MSE's Consumer Rights article.

You will probably find your answers in that article.

keeny1975

The whole point of having a discussion is to find answers. How can you find answers if you don't ask questions?

wealdroam

keeny1975 wrote: »

The whole point of having a discussion is to find answers. How can you find answers if you don't ask questions?

That question is answered in the first post on this thread:

Former_MSE_Alana wrote: »

This discussion thread is for comments on and discussion of the MSE guide linked to here. It's NOT for general questions. If you have general questions please start a new thread on the Consumer Rights Board

Do you want to discuss that article?

hattie478

Hi hope I'm doing this correctly apologies if not, I have a complaint about a Bush washing machine I bought just over 2 months ago and I am trying to find out where to complain. Every time I search for Bush I only get Argos or an American company I have complained to Argos about the item as this is where I bought it but I would also like to inform the company of my complaint can anyone help? Again if this is wrong or the wrong place I apologise only my second possibly third time posting.

Gsal

I purchased a car in Dec 2014 from a trader. the car was advertised with features such as parking assist and start/stop technology, but these features were not there. I found this after 2 weeks of purchasing the car when i tried to use them. I then raised a Sec 75 claim with my credit card company but this was rejected on the grounds that I inspected the vehicle and test drove it prior to purchase. Similar response has been given by the trader. They also referred to the please note section on traders website stating ” The information displayed describes the typical specification of the most recent model of this vehicle. It is not the exact specification for the actual vehicle being offered for sale which may vary. Specifications for older models may also vary. Please contact us prior to purchase to confirm the exact specification of this vehicle.”
When I went to view the car my focus was to ensure car was well maintained and there were no scratches etc. there was no mention of there terms and condition at the time of purchase and no efforts was made by the trader to make me aware of please note section.
Please advise – do I have valid claim? if yes, how do i proceed? can I make a complaint to Ombusmand re Sec75 claim

cono1717

his discussion thread is for comments on and discussion of the MSE guide linked to here. It's NOT for general questions. If you have general questions please start a new thread on the Consumer Rights Board

You need to start your own thread.

powerful_Rogue

Gsal wrote: »

I purchased a car in Dec 2014 from a trader. the car was advertised with features such as parking assist and start/stop technology, but these features were not there. I found this after 2 weeks of purchasing the car when i tried to use them. I then raised a Sec 75 claim with my credit card company but this was rejected on the grounds that I inspected the vehicle and test drove it prior to purchase. Similar response has been given by the trader. They also referred to the please note section on traders website stating ” The information displayed describes the typical specification of the most recent model of this vehicle. It is not the exact specification for the actual vehicle being offered for sale which may vary. Specifications for older models may also vary. Please contact us prior to purchase to confirm the exact specification of this vehicle.”
When I went to view the car my focus was to ensure car was well maintained and there were no scratches etc. there was no mention of there terms and condition at the time of purchase and no efforts was made by the trader to make me aware of please note section.
Please advise – do I have valid claim? if yes, how do i proceed? can I make a complaint to Ombusmand re Sec75 claim

Start a new thread, thats why you have had no replies the last time you posted this on the 19th September in another thread.

In short -No.

Happy to explain when you create a thread.

Gsal

Thanks. I have created a new thread now.