Consumer Rights: MSE Article discussion (DO NOT ASK CONSUMER QUESTIONS HERE)

esiuoleiram

Can anybody please help? I have read the guide, but there is no mention about products that you have to assemble at home.

Essentially, we bought a child's trampoline, assembled it and used it for a day before the stitching of the safety netting split. We contacted the retailer who passed us on to the manufacturer to supply a new net.

The manufacturer asked us for a picture which we willingly gave, only to be told that we had assembled it incorrectly so it was our fault and would have to pay for a new net. The instructions were pictures only and there were no specific written instructions about fitting the net in the way they required.

As this is a safety net, we thought it would last longer than 1 day and doesn't really say much about the overall strength of this product.

Can anybody advise how we should progress? Do we even have any rights?? :eek:

halibut2209

Please start your own thread. Questions are not answered in this one.

foxbees

Hi all I realy need some help please I have purchased a new hd smart 3D tv from currys 2 days ago got it home set it up and I am not happy with it because it has a fault with the picture it is very grainy and poor quality and also when you turn the channels over the sound is lounder on one channel then quieter on another to Me it is faulty . The tv cost me £700.00 pound I paid for it on my credit card and also took out the 3 year warrenty . today I took the tv back to currys and they said we will have to test it to give me a exchange or full refund so I said yes that's fine so they got it out off the box plugged it in and yes the picture was grainy but they said its ok and that it isent faulty but it was clearly a bad picture they said. They plugged it in to a coaxial aerial as well as a usb dongle demo thingand hd and they kept saying its fine and that I cant have a refund because it is not faulty 2 hours I was in there in the end the told me to contact LG direct and tell them and they will give me a authorised code for a refund or exchange so I left the store with the tv went home and rung lg and they said the store needs to ring them the cant give me a code the store has to call them so the man at lg said he will call the store and sort it out and would txt me the outcome but nothing has happened I feel that im just getting fob off left right and centre I am at my wits end what to do next please can somebody help me in this matter thankyou

hollydays

Please start your own thread questions are not answered on this one

foxbees

sorry I am new to this how do I start my own thread please

Cutiepie_2

I just cancelled a item online but the website will only give back 70% of what i payed for can they do that? They said this was due to payment channel commission fee

bod1467

Did you even read the title of this thread?

Computersaysno

Find wall, apply head to wall.


Feel better.

JimB20

In a slight conflict with Sports Direct at the moment.
Ordered both England Goalkeeper shirts in the end with a number 1 on. Turned up the other day and the number 1 on the front is under the Nike tick even though it should be in the middle, and they have just printed the Blue Number from the home kit on the yellow one (should be black), and white with red outline from the away shirt on the green one.
Sent them back as it's quite frankly a bit disgusting and they reckon as it's personalised I can't exchange it. A few points... 1. I am pretty sure they have added a note saying each keeper shirt will be printed with said numbers since I have complained, I certainly think I would notice something mentioning that as I would have got the shirts plain otherwise, and they said that on the ID bit it says shirt number positions may vary (which I haven't found yet!). Do I have anyway of getting these !!!!!! to exchange my shirts? I am not saying they have a vendetta or anything ridiculous like that against me, but I certainly think they have altered their webpage because of numerous complaints to "cover their backs" in recent days.
Bloody !!!!ed off at the moment, although not nearly as much as I will be if the same shirts get sent back to me. As an aside, why offer personalisation on a shirt if you don't have the correct items to do it?!

Computersaysno

Did you even read the title of this thread?
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