Consumer Rights: MSE Article discussion (DO NOT ASK CONSUMER QUESTIONS HERE)

nja1986

Hi, I could really use your advice. I bought a dress from an online retailer, it arrived with a hole in and the measurements were not as described. The company are refusing to give me a refund as the item is supposedly made to order. I have been offered a repair for the hole at my expense of sending the item back however I'd prefer a refund, am I entitled to a refund or is a repair all I can get? I received the item 2 calendar days ago. Many thanks

custardy

nja1986 wrote: »

Hi, I could really use your advice. I bought a dress from an online retailer, it arrived with a hole in and the measurements were not as described. The company are refusing to give me a refund as the item is supposedly made to order. I have been offered a repair for the hole at my expense of sending the item back however I'd prefer a refund, am I entitled to a refund or is a repair all I can get? I received the item 2 calendar days ago. Many thanks

As has been mentioned countless times in this thread.
It's titled not to ask consumer questions in this thread.

patricia50

custardy wrote: »

As has been mentioned countless times in this thread.
It's titled not to ask consumer questions in this thread.

Then can it be made clear where we ask a question on this subject!!!!!

wealdroam

patricia50 wrote: »

Then can it be made clear where we ask a question on this subject!!!!!

I thought that was made quite clear in the opening post on this thread... the bit that says:

This discussion thread is for comments on and discussion of the MSE guide linked to here. It's NOT for general questions. If you have general questions please start a new thread on the Consumer Rights Board

Can you perhaps suggest something that might make it even clearer?

karenbarry_2

Hi
I booked and paid for a hotel room online on 20th September at a village urban resorts hotel. I have the booking confirmation email. Yesterday I recieved an email saying the price advertised and charged was an error and I need to pay a further £90!! what are my rights? Please help Im so cross I booked this for a treat for my friends birthday and now i'm thinking i've got to tell her we can't go

derrick

karenbarry wrote: »

Hi
I booked and paid for a hotel room online on 20th September at a village urban resorts hotel. I have the booking confirmation email. Yesterday I recieved an email saying the price advertised and charged was an error and I need to pay a further £90!! what are my rights? Please help Im so cross I booked this for a treat for my friends birthday and now i'm thinking i've got to tell her we can't go

Read post above yours, plus OP on this thread.


.

jme85

I used an offer on this site to get an Amazon voucher for £50 or £100 when upgrading to Sky Sports. The voucher as supposed to be sent to me within 3 months, but I have't received it. I got in touch with them to ask what had happened and they said they had a problem and I would have to provide the original email in order for them to give me the voucher.

I don't have the original email so it looks like I am going to lose out here. What are my options? Do I have a leg to stand on?

Computersaysno

I !!!!!!! despair sometimes.

jimboo1212

Can someone tell me what to do next?

I ordered a kindle hdx from Amazon. It was placed by myself as a prime member. I checked the tracker and my goods did not show a delivery date. I rang Amazon , they said they were sorry and offered an extra month free , fine. I checked my account to see that they had actually terminated my prime account. I e-mailed them back. An advisor said they were sorry and then they charged me £79.00 and re-activated the prime account. I e-mailed them back and told them I had been promised a concession meaning my membership ended in April. Amazon apologised and refunded the £79.00 and my original membership fee of £54.00 . My prime was still not re-instated. Amazon , following a three hour phone call have told me that if I want my prime membership back I must pay £79.00 to have it re-instated.


All I actually did was place an order , Amazon claim it is not policy to re-instate without a fresh charge of 79.00 , can they do this ?

Zinger549

You need to start your own thread.