Consumer Rights: MSE Article discussion (DO NOT ASK CONSUMER QUESTIONS HERE)

Marcus_Cooper

I was just reading the guide regarding the new digital rights - I notice that you DON'T have the right to a refund if you buy a sealed CD from a shop and open it, but apparently you DO get the online 14 day cancellation rights for a digital download... does this mean customers can purchase and download whatever songs they want from iTunes, keep them for 13 days and then ask for their money back??

I work for a company that sells short online training courses - several of these courses could easily be completed in this 14 day cancellation period - surely consumers do not have the right to purchase them, completely use them and then still ask for a refund??

wealdroam

Marcus_Cooper wrote: »

I was just reading the guide regarding the new digital rights - I notice that you DON'T have the right to a refund if you buy a sealed CD from a shop and open it, but apparently you DO get the online 14 day cancellation rights for a digital download... does this mean customers can purchase and download whatever songs they want from iTunes, keep them for 13 days and then ask for their money back??

I work for a company that sells short online training courses - several of these courses could easily be completed in this 14 day cancellation period - surely consumers do not have the right to purchase them, completely use them and then still ask for a refund??

Do you mean this section of MSE's Consumer Rights guide?

Where it says:

There’s no automatic right to a full refund within 30 days

If the digital content doesn’t measure up you can ask for a repair or replacement. If the repair or replacement doesn’t work, or isn’t possible, you can then ask for a reduction in price instead.

The law says that a full refund may be given “where appropriate”, so act quickly and you may actually get all of your money back - but in general this is likely to be a partial refund.

custardy

Marcus_Cooper wrote: »

I was just reading the guide regarding the new digital rights - I notice that you DON'T have the right to a refund if you buy a sealed CD from a shop and open it, but apparently you DO get the online 14 day cancellation rights for a digital download... does this mean customers can purchase and download whatever songs they want from iTunes, keep them for 13 days and then ask for their money back??

I work for a company that sells short online training courses - several of these courses could easily be completed in this 14 day cancellation period - surely consumers do not have the right to purchase them, completely use them and then still ask for a refund??

Sorry I dont have the answer.
Im just impressed a proper question has been posted on this thread.

Marcus_Cooper

wealdroam wrote: »

Where it says:

Yes, but also the lower section "Buying on the web..." where, under "Cancellation" it says "Services and digital content: 14 days from the day after the order is made..."

Marcus_Cooper

Sorry - had to delete the url/quote as I'm new and not allowed to post them!

helen29

I ordered a cooker on 23.10.15 and was given an original delivery date of 2.11.15, this was then cancelled as apparently the stock came in damaged. I was then given another delivery date for 13.11.15 in which argos cancelled again saying that the driver was over his driving hours and was not able to deliver my order. I was then given another date for 15.11.15 in which yet again argos cancelled saying that they had a technical problem and no deliveries would be delivered. I was given another date and yet again they cancelled. I am so frustrated with the situation. I have asked for a refund on 20.11.15 and was told this would take 3 working days, then 5 days, then 7 days. It has now been 11 days in total and 7 working days with no refund of £249.99. What are my rights?
Thank You.

bod1467

Did you miss the WORDS IN BLOCK CAPITALS in the thread title?

Feeder16

Hi,

I'm having mega problems with ZAVVI (THE HUT GROUP).

I signed up for the one month rolling subscription, after the first box I decided to cancel it (beginning of November), I noticed mid November that it was still active so emailed them again. Both times they replied saying it was cancelled.

On 02/12/15 I noticed they had taken the money out of my account. I have emailed them requesting it is cancelled and that they refund me, they replied saying they would cancel it and ignored my refund request. I have sent a further email but they are very slow at responding.

They don't have a customer services phone number to ring and based on the email responses its not going to be easy getting a refund.

Rang the bank and I have to make 'reasonable' efforts to get a refund before they will investigate. According to TESCO Bank I 'Authorised' the amount, when actually I clearly didn't authorise anything.

Any advice would be appreciated.

Feeder16

Honest mistake, as soon as I realised I reposted in the correct area.

No need to get so angry.

bod1467

The thing is, you're not alone ... probably 100+ others have ignored the thread title. The frustration lies with people's inability to read.