Consumer Rights: MSE Article discussion (DO NOT ASK CONSUMER QUESTIONS HERE)

ANGLICANPAT

Incase it inspires someone else to have a go, I thought I would mention on here that this week I used MSE advice to claim back a repair cost for my £180 Panasonic microwave , bought 18mths ago from Currys, and of course now 6mths out of guarantee.

I emailed Currys saying I had taken the microwave to a microwave repairer who specializes in Panasonic. He charged me £40 and gave a receipt along with detail of what he had been broken,( a faulty door open switch ) which caused a fuse to blow inside somewhere) plus returned the broken parts and the labelled 'part numbered' bag the new parts were in . NB I didnt have to prove it was an inherent fault .


Pointing out that as a 2 adult only family,
"I do not consider that breaking within 18mths is a reasonable length of time. ' The Sale of Goods Act 1979'

EU directive 1999/44/EC is clear that -- quote ' A two-year guarantee applies for the sale of all consumer goods everywhere in the EU.'

and said that under this directive, I hoped Currys would recompense me.

They were brilliant, and emailed back within a couple of days asking for proof of all the paperwork I had, so I photographed original receipt, copy of the email I received on registering the product, the repairers bill, the old parts, and emailed them to Currys. 24hours later they were on the phone saying they would refund the whole repair amount.

Well done and thank you Currys.

wealdroam

ANGLICANPAT wrote: »

Incase it inspires someone else to have a go, I thought I would mention on here that this week I used MSE advice to claim back a repair cost for my £180 Panasonic microwave , bought 18mths ago from Currys, and of course now 6mths out of guarantee.

I emailed Currys saying I had taken the microwave to a microwave repairer who specializes in Panasonic. He charged me £40 and gave a receipt along with detail of what he had been broken,( a faulty door open switch ) which caused a fuse to blow inside somewhere) plus returned the broken parts and the labelled 'part numbered' bag the new parts were in . NB I didnt have to prove it was an inherent fault .


Pointing out that as a 2 adult only family,
"I do not consider that breaking within 18mths is a reasonable length of time. ' The Sale of Goods Act 1979'

EU directive 1999/44/EC is clear that -- quote ' A two-year guarantee applies for the sale of all consumer goods everywhere in the EU.'

and said that under this directive, I hoped Currys would recompense me.

They were brilliant, and emailed back within a couple of days asking for proof of all the paperwork I had, so I photographed original receipt, copy of the email I received on registering the product, the repairers bill, the old parts, and emailed them to Currys. 24hours later they were on the phone saying they would refund the whole repair amount.

Well done and thank you Currys.

Thanks for the info ANGLICANPAT.

A couple of points if I may:

Did you give Currys the opportunity to supply a remedy before going to your alternative repairer?

It appears that you don't understand that the EU Directive you mention instructs the EU member states to incorporate it's parts into that states law.
The UK have done that by giving the consumer up to six years to seek a remedy from the seller, whereas that EU Directive means they only have to give two years.

The Sale of Goods Act is your protector - forget about that EU Directive.

Anyway, well done on getting your repair cost refunded.

ANGLICANPAT

Hi wealdrome. You are correct , I hadnt actually realized we had not adopted the EU directive -oops! I have re read MSE and see that the Sale of Goods Act does the job .
No I didnt contact Currys first ( I would have) because I didnt think I was going to be able to claim for the repair as it was out of guarantee It was just coincidence I happened to catch sight of the Consumer guide on MSE AFTER I'd sent it in to the repairers and thought as Id taken it to a repairer who said he did repairs for customers sent by Panasonic themselves, that Id give it a go. Lucky this time it would seem , but Ill have to remember the proper procedure in the future. Thanks for pointing the correct route out.

cs94njw

Hi

11th Feb - I ordered some shelves from "http://www.steelshelving4u.co.uk/".
15th Feb - No ETA was given initially, so I emailed and they said: "Delivery is in the region of 5 to 7 working days."
24th Feb - I waited 8 working days, and still nothing. I rang, always went to voicemail, and emailed.
26th Feb - Eventually I'm told there was a problem and it would arrive by the end of this week (4th March 2016).
4th March - It's 1:30pm, and nothing's arrived. I've just tried ringing again, and still voicemail.

I'm getting fed up now of no goods, no reliable eta, and very little contact from the supplier.

The total price was £112.80, which I paid for on Debit Card (yeah, I know, I should have used credit card ).

What can I do to cancel my order and get my money back?

Regards,

Nicholas

wealdroam

cs94njw wrote: »

Hi

11th Feb - I ordered some shelves from "http://www.steelshelving4u.co.uk/".
15th Feb - No ETA was given initially, so I emailed and they said: "Delivery is in the region of 5 to 7 working days."
24th Feb - I waited 8 working days, and still nothing. I rang, always went to voicemail, and emailed.
26th Feb - Eventually I'm told there was a problem and it would arrive by the end of this week (4th March 2016).
4th March - It's 1:30pm, and nothing's arrived. I've just tried ringing again, and still voicemail.

I'm getting fed up now of no goods, no reliable eta, and very little contact from the supplier.

The total price was £112.80, which I paid for on Debit Card (yeah, I know, I should have used credit card ).

What can I do to cancel my order and get my money back?

Regards,

Nicholas

Firstly, you could wait until the day is out. Still time for your stuff to arrive, isn't there?

If you want to cancel, send an email stating this, then if you still have problems getting your money back, have a read of MSE's Chargeback article.

But be aware that if the goods arrive, you may be responsible for the return costs. Could be expensive for heavy steel shelving.

Now read the title to this thread - especially the bit DO NOT ASK CONSUMER QUESTIONS HERE.

silvasands

Really getting very fed up whilst trying to buy a set of decent leather dining chairs. Wish companies would have to ,`come clean` as to what, `leather` they are actually selling. I would have expected an advert saying`, Premium leather` to be leather but no, it`s , `pu`.That wasn`t mentioned ANYWHERE in their advert.I wrote to ask them to confirm that their product was premium leather..then they said it was pu. I wrote and mentioned that pu wasn`t what the adjective, `premium` implied. They got really shirty(furniture coming from China..I should have known).
Many mentioned faux and pu in their ads.Surely, if it`s not aniline or proper skins, the companies should have to at least mention that fact somewhere in their ads?
Maybe Martin could do a bit of research on `leather` furniture as there are many misleading aspects to the term?

wealdroam

silvasands wrote: »

Really getting very fed up whilst trying to buy a set of decent leather dining chairs. Wish companies would have to ,`come clean` as to what, `leather` they are actually selling. I would have expected an advert saying`, Premium leather` to be leather but no, it`s , `pu`.That wasn`t mentioned ANYWHERE in their advert.I wrote to ask them to confirm that their product was premium leather..then they said it was pu. I wrote and mentioned that pu wasn`t what the adjective, `premium` implied. They got really shirty(furniture coming from China..I should have known).
Many mentioned faux and pu in their ads.Surely, if it`s not aniline or proper skins, the companies should have to at least mention that fact somewhere in their ads?
Maybe Martin could do a bit of research on `leather` furniture as there are many misleading aspects to the term?

Did you read the title of this thread?

tomtontom

bullshot wrote: »

Can anyone help me as to what rights I have.I bought a Trespass collapsible walking pole from a specialist outdoor equipment store in Madeira in January.I used it for 2 easy completely flat level Levada walks.No stress or strain was put on it, it was merely to support me if the Levada paths were slippy( they weren't...but I am a ' belt and braces' person aged over 70 years)I wanted to use it yesterday for the first time since my return but it would not stay extended as it would not 'lock' .The plastic conical nut that holds it has sheared.The pole cost £26 and I think it is not unreasonable of me to want it to last longer than 2 uses.I phoned Trespass Customer Services and they cannot help with a replacement ' nut' or a swap of the pole as I did not buy it from a Trespass store.I have posted on their Facebook page and got the exact same response...' tough'....I reckon the nut must cost about 10p max. I live 5 minutes walk from a Trespass store and suggested I take the part there and they swap it for me ( I have offered to pay for the nut and I will do the DIY myself)....they will not budge.They insist I take it back to the shop I bought it from.....let me see...£400 return to Madeira...not a helpful suggestion.I have emailed their CEO, but had no reply from him.I would appreciate any help anyone can offer me......word of advice from me....do not buy anything with the word Trespass on it.

Please read the post directly above yours, and indeed the thread title.

custardy

Had enough,unsubscribed.

bullshot

tomtontom wrote: »

Please read the post directly above yours, and indeed the thread title.

Sorry if my post annoyed you but I did click on a link from MSE page re consumer rights which said if I needed help and advice 'click here'....sorry for being really thick and not reading the thread title.I assumed( wrongly it would seem) the link would direct me to the correct thread.As you are so quick to point out it was the wrong thread, why not try being really nice and help me locate the right thread.

I read other posts on here that asked for advice and they were given it , but admit I did not read the thread title.How I wish I was perfect.