I'm going to lose this one aren't I?

Harry_Flashman

But, I may have made a mistake here, I'd assumed that it would be better to leave the package unopened rather than take it out to photograph it?

And if it's not clear what it is, wouldn't you ask before buying?

BLT_2

If an item is a vest I would understand it to be sleeveless. The picture is about as much good as a chocolate T shirt, for all I know it could be a green dishcloth, personally I can't even see the point in putting it on there in the first place.

That said I wouldn't get too stressed about one negative feedback not when you have 998 positive feedbacks (although personally I love my 100%) :-)

Giggles_Fairy

lucylucky wrote: »

Vests have sleeves sometimes and sometimes not.

http://www.marksandspencer.com/Vests-Underwear-Mens/b/53899031

but the common perception is that vests are sleeveless, therefore it would be best to fully describe the items and says how it has capped sleeves (or however they are).

Giggles_Fairy

i agree with cyberbob as well.

Also if you relist the item (which I think you may already have done? Unless youhave another the same) then it will be best to follow the advice of the forum and describe the top fully (including what the sleeves are like and what the neckline is like), include a better picture and removed the proof of postage remark. You may find it sells better than before and if not it should hopefully avoid any other problems.

Giggles_Fairy

Harry_Flashman wrote: »

But, I may have made a mistake here, I'd assumed that it would be better to leave the package unopened rather than take it out to photograph it?

And if it's not clear what it is, wouldn't you ask before buying?

The problem is that in the packet it could be anything. You cant see what the item is at all. It would be much better to remove from packagaing to take the picture and then put back in the packaging and comment on the listing how it has only been removed to take the picture but will still come with full packaging. Infact if I rememebr rightly you are allowed more free pictures on the clothes listings now so you could include a picture of it in its packagaing and out of it.

As a buyer i would rather see exactly what the listing is for rather than try and decipher the text. I would be much less like to bid on an items with a picture like yours and if I did I would put a much lower bid in, so you may find a clearer picture results in a higher end price.

What you are saying about a buyer asking before bidding is a fair point but as a seller it is your responsibility to also ensure the listing is as clear as possible. Also buyers dont always want to spend time messaging a seller with a million and one questions that a simple clear picture could have answered and then waiting for the response before bidding. What if they are bidding in the last 60 seconds? Buyer always have the advantage when purchasing on ebay also as they can just start a SNAD on paypal and usually win, so as the seller it is in your own best interests to fully photograph and describe everything. If you do not want to take items out of the packaging then add a fully detailed description, listings everything from the colour to the sleeve length to the neckline to the size etc etc. Although be aware that I once lost a SNAD as the buyer said the picture made the item look larger than it was which meant they bid more (7 pounds), even thought the description contained the measurements, the information that it was a mini set and the RRp of 3.99!

macfly

So what would you have done then?

soolin

macfly wrote: »

So what would you have done then?

If you are referring to Giggles_fairy post then she says what she would have done:

The problem is that in the packet it could be anything. You cant see what the item is at all. It would be much better to remove from packagaing to take the picture and then put back in the packaging and comment on the listing how it has only been removed to take the picture but will still come with full packaging. Infact if I rememebr rightly you are allowed more free pictures on the clothes listings now so you could include a picture of it in its packagaing and out of it.

bubblegum26

"I ALWAYS obtain proof of posting and will happily make this available should there be a postage problem. I cannot take responsibility for items lost in the mail. "

Why do sellers assume its ok to say this... it is the responsibility of the sender if an item gets lost to make the claim. I would never buy anything from a seller stating this as to me it says i'll take ur money and run

lindens

Harry_Flashman wrote: »

But, I may have made a mistake here, I'd assumed that it would be better to leave the package unopened rather than take it out to photograph it?

And if it's not clear what it is, wouldn't you ask before buying?

I can kind of understand your thinking here. However I am also selling some trousers new in packet, but have taken them out to take 3 photos. As a buyer if something is new in packet I would not mind if you had taken them out to take aphoto.Indeed alot of people indicate this in their description.
As this piece of clothing is subject to interpretation, i think it is more imprtant to do this.

cyberbob

bubblegum26 wrote: »

"I ALWAYS obtain proof of posting and will happily make this available should there be a postage problem. I cannot take responsibility for items lost in the mail. "

Why do sellers assume its ok to say this... it is the responsibility of the sender if an item gets lost to make the claim. I would never buy anything from a seller stating this as to me it says i'll take ur money and run

That's probably the reason the buyer was so aggressive when they reported the problem. They probably saw that ridiculous disclaimer and assumed the seller was going to be difficult and deny all responsibility. Seems they were right.