Beware O2 Broadband

Graham_Devon

Donnie wrote: »

Maybe not a bizarre as you think. It's possible that when you first signed up for O2 broadband, that there was no LLU in your area. So you may have been on the BT product, Access.

So it appears they have LLU in your area now and are offering you that service. Take it, but do it yourself, signing up via Quidco.

Go on to their website in order to check what I say is correct. AFAIK O2 have never asked someone to curtail their usage on their LLU product.

Not unbundled in my area, wish I was!!

They were just offering me 3 months free to stay with them, even though they only rang me a week ago telling me they will cut me off if I don't cut my usage.

kwikbreaks

Graham_Devon wrote: »

Don't see how they can charge for it mind if you are out of your 12m contract.

The contract says it remains their property. If it ever goes wrong they'll send out another one. The £50 is certainly steep though.

Graham_Devon wrote: »

They were just offering me 3 months free to stay with them, even though they only rang me a week ago telling me they will cut me off if I don't cut my usage.

Different departments I guess.

Nostromo

Dont think you can rejoin them until 6 months have expired , irrelevant anyway if no LLU.

stevefreebie

Donnie wrote: »

This is a site concerned with all things money saving.
No one on here recommended that you sign up for 02 Access (BT). You did that all on your own.
.
.

When I said I was recommended I meant on the main site here, not the forum. also no one pointed out, including O2, what O2 access was. Like a fool I thought paying for unlimited downloads wouldn'rt result in getting asked to leave. I'm still certain that i didn't use anything like what O2 said.

stevefreebie

Donnie wrote: »

Maybe you should talk to your son....or maybe you are exaggerating.

If you have an online account, you will be able to see exactly what they are claiming. Otherwise, ask to see the bill if you haven't already got one.

Why should I need to talk to my son getting about my txts on my phone? My point was that it was 2 different O2 customers getting wildly inaccurate txs from O2 about their usage. And I'm not exaggerating, in fact it said 8,632 txts not the 8,000 i gave as a round figure. Maybe you're just rude?:)

stevefreebie

Graham_Devon wrote: »

I've just requested my MAC code from 02, as I also got the phonecall telling me I was using too much etc.

Bizzare, they tried to keep me as a customer offering 3 months free, or credit. Yet they ring you to tell you cut down the usage or we'll terminate your contract.

Anyway, cancelled and am moving elsewhere where I can buy bandwidth in chunks dependant on use.

Beware though for anyone cancelling. 02 want the router back, even though I have been with them roughly 2 years. I asked what would happen if I had used my own and don't have the thompson...they want £50!!!

Luckily I do still have it, and have to send it back via a jiffy bag they will send me.

So to anyone cancelling, who doesnt have the router, beware! Don't see how they can charge for it mind if you are out of your 12m contract.

They seem to be going down the pan if they want a router worth a fiver back.

They not only want the router they want the micro filter and any cables!! Are they going to pass these on to some new customer?

gnvqsos

stevefreebie wrote: »

They not only want the router they want the micro filter and any cables!! Are they going to pass these on to some new customer?

At least they want it back.Tiscali/TalkTalk told me to bin mine.I sent it back in plain brown.


O2 do at least allow you a month cooling off in which you can cancel.I feel they are as good as any and better than most.I have to concede I am no expert but most have concealed conditions and limits which come to light after a month or two
ASF

Donnie

stevefreebie wrote: »

When I said I was recommended I meant on the main site here, not the forum. also no one pointed out, including O2, what O2 access was. Like a fool I thought paying for unlimited downloads wouldn'rt result in getting asked to leave. I'm still certain that i didn't use anything like what O2 said.

Maybe you're just....unlucky. But really it just sound like you are passing the buck. I would like to see the link on the main site that recommends O2 Access.

stevefreebie

Donnie wrote: »

Maybe you're just....unlucky. But really it just sound like you are passing the buck. I would like to see the link on the main site that recommends O2 Access.

the link on the main site recommended O2 broadband - didn't say LLU only or except access. It recommended O2 Broadband. Do you understand now? I doubt it though, your previous posts have shown you have trouble understanding simple statments.

Edinburghlass_2

stevefreebie wrote: »

the link on the main site recommended O2 broadband - didn't say LLU only or except access. It recommended O2 Broadband. Do you understand now? I doubt it though.

From the article...

Cheapest standalone broadband packages

Here are the cheapest standalone broadband packages for people that live in 'local loop unbundled' or LLU areas (about 70% of the population). If your local exchange isn't unbundled you'll pay more. If you want to know exactly what providers and potential speeds your local exchange can handle, use SamKnows' Exchange mapping tool.