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Beware O2 Broadband

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Comments

  • kwikbreaks
    kwikbreaks Posts: 9,187 Forumite
    Donnie wrote: »
    Here it is Not easy to find. :)

    More here
    I assume you used the site search. It certainly isn't directly visible on the O2 broadband page.
  • KillerWatt
    KillerWatt Posts: 1,655 Forumite
    MORPH3US wrote: »
    It is the cheapest option out there, the product is always excellent and when ever any small problems have occured the phones are always answered fast by people who speak good English (think they were UK based) and could solve the problem quickly - no "press 1 for..." menus, no hours on hold...
    That's what swings it for me, a freephone number that is answered well within 30 seconds, by someone who can utter more than one word of English, and who will quite readily discard the "yes/no fault finding chart" and get straight down to business in fault finding.

    The only possible improvements I can think of are:

    1. Ditch those crappy Thomson routers
    2. Stop castrating the firmware in whatever router they supply
    3. Give the customer access to the control panel so they can tweak the line gain themselves instead of having to call Tech Support to get any changes made.

    Having said that, I suspect that it is points 2 & 3 above that stops their Tech Support line from getting clogged up by customers who thought they knew what they were doing when changing things.
    Remember kids, it's the volts that jolt and the mills that kill.
  • kwikbreaks
    kwikbreaks Posts: 9,187 Forumite
    They aren't that good at getting line faults fixed. That's why I ditched them and BT and went over to cable instead.
  • Donnie
    Donnie Posts: 9,862 Forumite
    kwikbreaks wrote: »
    I assume you used the site search. It certainly isn't directly visible on the O2 broadband page.

    No. Click here
  • del1001
    del1001 Posts: 229 Forumite
    KillerWatt wrote: »
    That's what swings it for me, a freephone number that is answered well within 30 seconds, by someone who can utter more than one word of English, and who will quite readily discard the "yes/no fault finding chart" and get straight down to business in fault finding.

    The only possible improvements I can think of are:

    1. Ditch those crappy Thomson routers
    2. Stop castrating the firmware in whatever router they supply
    3. Give the customer access to the control panel so they can tweak the line gain themselves instead of having to call Tech Support to get any changes made.

    Having said that, I suspect that it is points 2 & 3 above that stops their Tech Support line from getting clogged up by customers who thought they knew what they were doing when changing things.

    1. The Thomson router is really not that bad, I've carried out a number of speed tests comparing the Thomson with a Netgear 834PN, the Thomson was nearly always faster.
    2. That's their privilege, they supply the router free of charge for the duration of the contract.
    3. You've answered that one yourself, CS would get dozens of calls "I thought I knew what I was doing"
  • jb66 wrote: »
    Are you blind, Only 02s LLU product is recommended
    Not blind but perhaps you are, I never said I was on access.
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    OP, then please can you confirm which tariff you are on (Standard, Premium or Pro?). There are no reports of O2 ever exercising the FUP for LLU customers, only on Access.
    No free lunch, and no free laptop ;)
  • MORPH3US wrote: »
    I am on O2 through LLU.

    It is the cheapest option out there, the product is always excellent and when ever any small problems have occured the phones are always answered fast by people who speak good English (think they were UK based) and could solve the problem quickly - no "press 1 for..." menus, no hours on hold...

    Also OP, are you sure your sons are only using xbox live.... 40GB is a massive amount to just be used up playing games... are they downloading by any chance?

    If it is purely 40GB from Xbox live then they must be on it 12 hours a day + which IMHO is way too much.

    We donb't download films are music and my sons are only on Xbox Live for a couple of hours inthe evening. We have never in 7 years of Broadban been anywhere near 40g download, yet O2 phoned and said we had 56 g dowwnloads last month. I think they may have made an error which makes the service even worse if that is the case. As i said the service has been poor from the start and we were unable to even watch a clip on Ypoutube without it stalling.
  • lucylucky
    lucylucky Posts: 4,908 Forumite
    What speeds are you expecting to get?
    And how much are you paying?

    Is it possible your router is being accessed by someone else downloading stuff.

    I had a duff router when I joined o2 which they replaced extremely quickly.

    Their customer service has always been excellent, based in Glasgow and Leeds, and they actually know how to deal with people using different operating systems.
  • kwikbreaks
    kwikbreaks Posts: 9,187 Forumite
    Donnie wrote: »
    No. Click here
    That just shows that the page is still indexed by google and hasn't been deleted from the O2 server.

    I said that there doesn't (or at least didn't as it may now have been corrected) appear to be a direct link to it from the O2 broadband page. Any idiot can do a google search of course as you have so clearly demonstrated.
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