Asda

Gambler

Gambler wrote:

An excellent letter of complaint sent to the customer services manager at the store today. Will wait on their response before contacting their bosses at Head Office.

Not had a response, do you a think a week is a reasonable time?
Next stop, Head office?

RAMBLER

Asda head office have been over a month to contact me in the past.
Have to admit I've never seen one of these £126 tins of beans. they must be lovely!!!

Gambler

RAMBLER wrote:

Asda head office have been over a month to contact me in the past.
Have to admit I've never seen one of these £126 tins of beans. they must be lovely!!!

But were you happy with the outcome?

Turning_into_scrooge

Gambler wrote:

I must admit we have our fair share of choc and beer (well I do !!) but we do eat very healthily, lots of fruit and fresh veg, no frozen meals, home cooked food (very lucky).

I've found when i buy beer, which isn't very often, it really hikes the cost of your weekly shop up. For 2 people in my house i usually spend £50 a week average, without beer, but at the mo as i'm on my own its actually down to £25 - £30 and i have plenty for that. I don't drink though and nor do i eat chocolate:)

Audinary_girl

kittykate wrote:

it isn't. they wouldn't test us like that. no way! its just a mistake the till has made when reading the bar code.



you're right, i just get bored and like to see what people are buying when i'm scanning their food. i also make up menus in my head or try to imagine what they are cooking with the ingrediants they are buying. nosey, maybe, but workin a checkout is hella boring.


hope ppl dont think im awful for doing that.

I was just browsing the website tonight and spotted this item on Asda - very interesting !! A similar thing happened to me at my local Asda some months ago. The checkout operator put my shopping through and the total charged was £150+. It was a lot more than I expected but it was a really busy time and I just paid her and continued to pack my shopping. My sister was following with her shopping in the same queue so, once all my stuff was packed up and I waited for her, I had time to check down my till receipt (something I rarely did !). About three quarters of the way down I spotted the item "Cake - £70". This was a surprise to me as I hadn't even bought a cake (let alone a gold plated one costing 70 quid!). When I told the checkout operator she told me I'd have to go to customer services; the guy on that desk told me that it was a "ghost" item and it happened quite often. I also noticed (whilst I was waiting in the customer services queue) that instead of my "buy one get one free" offer on mayonnaise I'd been charged for both jars. (There's nothing like a good two for one overcharge offer is there ?). Anyway, he apologised and gave me a £2 gift voucher - which I thought was a bit underwhelming considering the amount I'd been overcharged. I wrote to the Head office in Leeds explaining what had happened (including the mayonnaise overcharge) and asking why notices weren't displayed in the store to warn customers to check their receipts, if this "ghosting" was a regular occurence Several weeks went by before I got a reply, apologising and sending me another £2 voucher (no mention of the refund for the over-charging on the mayonnaise and no response to my question about displaying notices in-store). A sent off another letter complaining about the mayonnaise and asking again about display notices. Several more weeks went by before another reply eventually arrived - this time enclosing a gift voucher for £5 and apologising for the mayonnaise. Still no response to my query about an in-house display.

Needless to say, everytime I go in Asda (much less frequently than in the past) I check my till receipt - alarmingly out of the last 6 trips I've made there, I've been overcharged on five occasions. Worst offenders are on the "two for one" offers where I might by three and get charged for three. Interestingly, on none of these occasions (again proceeded by another long wait at the Customer services counter) have I been offered the £2 gift voucher.

Anyway - to cut this very very long story short - my message is CHECK EVERY TILL RECEIPT NO MATTER WHERE YOU SHOP - I've also been overcharged on several trips to Tesco.

Gambler

Audinary_girl wrote:

I was just browsing the website tonight and spotted this item on Asda - very interesting !! A similar thing happened to me at my local Asda some months ago. The checkout operator put my shopping through and the total charged was £150+. It was a lot more than I expected but it was a really busy time and I just paid her and continued to pack my shopping. My sister was following with her shopping in the same queue so, once all my stuff was packed up and I waited for her, I had time to check down my till receipt (something I rarely did !). About three quarters of the way down I spotted the item "Cake - £70". This was a surprise to me as I hadn't even bought a cake (let alone a gold plated one costing 70 quid!). When I told the checkout operator she told me I'd have to go to customer services; the guy on that desk told me that it was a "ghost" item and it happened quite often. I also noticed (whilst I was waiting in the customer services queue) that instead of my "buy one get one free" offer on mayonnaise I'd been charged for both jars. (There's nothing like a good two for one overcharge offer is there ?). Anyway, he apologised and gave me a £2 gift voucher - which I thought was a bit underwhelming considering the amount I'd been overcharged. I wrote to the Head office in Leeds explaining what had happened (including the mayonnaise overcharge) and asking why notices weren't displayed in the store to warn customers to check their receipts, if this "ghosting" was a regular occurence Several weeks went by before I got a reply, apologising and sending me another £2 voucher (no mention of the refund for the over-charging on the mayonnaise and no response to my question about displaying notices in-store). A sent off another letter complaining about the mayonnaise and asking again about display notices. Several more weeks went by before another reply eventually arrived - this time enclosing a gift voucher for £5 and apologising for the mayonnaise. Still no response to my query about an in-house display.

Needless to say, everytime I go in Asda (much less frequently than in the past) I check my till receipt - alarmingly out of the last 6 trips I've made there, I've been overcharged on five occasions. Worst offenders are on the "two for one" offers where I might by three and get charged for three. Interestingly, on none of these occasions (again proceeded by another long wait at the Customer services counter) have I been offered the £2 gift voucher.

Anyway - to cut this very very long story short - my message is CHECK EVERY TILL RECEIPT NO MATTER WHERE YOU SHOP - I've also been overcharged on several trips to Tesco.

I'm thinking of writing to the local newspaper warning customers to check their bills !! See how they like that.

kittykate_2

Hey Gambler,
Heard anything yet?

Advice to you all: try to watch the screen as the items scan. If you try to load your shopping onto the belt so the bogof products scan one after the other (if you get what I mean) you'll see whether the price comes off. It's much easier to keep track then rather than placing them on the belt so they go through randomly. The checkout operator often doesn't know what offers are on and what's bogof so they can't look out for them.

KKx

ps: the money's better off in your pocket than walmart's.




pps: don't tell my boss I said that, lol. :shhh: :naughty

Gambler

kittykate wrote:

Hey Gambler,
Heard anything yet?

Advice to you all: try to watch the screen as the items scan. If you try to load your shopping onto the belt so the bogof products scan one after the other (if you get what I mean) you'll see whether the price comes off. It's much easier to keep track then rather than placing them on the belt so they go through randomly. The checkout operator often doesn't know what offers are on and what's bogof so they can't look out for them.

KKx

ps: the money's better off in your pocket than walmart's.






pps: don't tell my boss I said that, lol. :shhh: :naughty

not a sausage KK

glen5213

How can anybody not notice an overspend of more than fifty quid till they are out of the shop

JasonW_2

Normally I wouldn't say this, but I'd go the newspapers with this, esp if you still have the recipt as proof. Asda have had enough time to sort this out, it is obscene that this can be allowed to happen and show such apathy in resolving this. I don't buy the rogue item, if it shows up as a turkey for £77 then if it read it wrong and thought it was a real £77 item surely it would show up as I dunno.. DVD player or TV or something. Either way, it's their mistake, they have your money and are not being very helpful in sorting this. I'd go public with it and I'm sure you will get it sorted quickly. The only turkey here is asda themselves.

J