Tax Credits change of circumstance means lose everything for 6 weeks ?????

icklejulez

lol Well good luck on getting somewhere, I really cant get my head around why they get away with it. I had my letter from there complaints team yesterday resolving my complaint, basically just apologising for the service I feel I have received and also a quick note saying they have no timescales. So much for complaining. Im going to send one more letter of complaint with the full story as it stands now and then Im going to go to the ombudsman if I get another response like this. I am not leaving this, I am appalled that they can leave families in such hardship. Im had charges on my bank account and on my mortgage that I have to cover. Probably around £100 in total. Why should I have to cover these costs because of there staff's inability to do there job?
I have a feeling I wont get anywhere but I am not giving up!

Telfordstar

icklejulez wrote: »

lol Well good luck on getting somewhere, I really cant get my head around why they get away with it. I had my letter from there complaints team yesterday resolving my complaint, basically just apologising for the service I feel I have received and also a quick note saying they have no timescales. So much for complaining. Im going to send one more letter of complaint with the full story as it stands now and then Im going to go to the ombudsman if I get another response like this. I am not leaving this, I am appalled that they can leave families in such hardship. Im had charges on my bank account and on my mortgage that I have to cover. Probably around £100 in total. Why should I have to cover these costs because of there staff's inability to do there job?
I have a feeling I wont get anywhere but I am not giving up!

Think i mat need more than luck, god knows what these checks are and how long they take, my single claim ended 7 weeks ago today its been a total nightmare!

icklejulez

I got to the point I phoned up and said I want to speak to a supervisor. I then went on to say I had no money to feed my kids and had been given a different story every time I called up and I needed to know today when I was getting a payment. Within the day it was sorted... Put your foot down with them.

Telfordstar

icklejulez wrote: »

I got to the point I phoned up and said I want to speak to a supervisor. I then went on to say I had no money to feed my kids and had been given a different story every time I called up and I needed to know today when I was getting a payment. Within the day it was sorted... Put your foot down with them.

Thanks for the kick up the bum Im going to phone again on thursday, getting a tooth out tomorrow so will wait!

kizzy2010

hi all. i've been keeping track of the thread best i can. just wondering how long you all have been without money from tax credits. mines coming up to 5 week mark now and its still not showing on their system. we've managed this far but now its getting silly. bills are getting out of hand. i need to shell out for my sons school uniform before the school shuts for summer. my daughters buggy packed up. its starting to really get us down now. anyway, enough moaning. just wanting to know if anyone is actually getting anywhere with these stupid people as i get told something different everytime i call

Telfordstar

kizzy2010 wrote: »

hi all. i've been keeping track of the thread best i can. just wondering how long you all have been without money from tax credits. mines coming up to 5 week mark now and its still not showing on their system. we've managed this far but now its getting silly. bills are getting out of hand. i need to shell out for my sons school uniform before the school shuts for summer. my daughters buggy packed up. its starting to really get us down now. anyway, enough moaning. just wanting to know if anyone is actually getting anywhere with these stupid people as i get told something different everytime i call

Ive been without money since 25th May, It took untill the 16th june for me to recieve the new forms to fill in, I sent mine back on 17th june recorded delivery, they signed for them on 23rd June and all im being told is that its being processed. I agree its getting ridiculous now thats 7 weeks for me with not a penny and best bit is if they want any other info it will take longer!

icklejulez

Im 8 weeks on Friday and just got part of my back payment today!!! However of course true tax credits style Iv had to call twice to get things amended so Im getting another part payment(back payment) tomoz and another one next week! By then they should have it right! I start getting regular payments on Tuesday...

Just read through the past 3 pages you'll see the lies we've been fobbed off with and how we got through it!

Telfordstar

icklejulez wrote: »

Im 8 weeks on Friday and just got part of my back payment today!!! However of course true tax credits style Iv had to call twice to get things amended so Im getting another part payment(back payment) tomoz and another one next week! By then they should have it right! I start getting regular payments on Tuesday...

Just read through the past 3 pages you'll see the lies we've been fobbed off with and how we got through it!

Wow you must be delighted , i will be ringing again tomorrow see what else i get fobbed of with my bets is its on system please wait for 3 weeks!!!

kizzy2010

did you all have to request a back payment. i rang yesterday and was told it got put on the system on the 1st of july (different to what ive been told for the last fortnight). i sent a letter in with the form asking for a back payment and they say they've lost it but i can request one once the claim is live. will they do it automatically anyway or will i have more waiting in store

icklejulez

I just told them that my joint claim is from the 22nd May the day that my partner moved in, they should be doing this anyway surely but dont believe any of them. Write all names and stories down each time you ring!

Is anyone else having probs getting through today? It took 5 attempts to even get through!