I'm having issues signing up for O2 broadband via QuidCo

kodelord

I tried signing up for O2 broadband via quidco, for my new flat that i was moving to in a week . It failed at the credit card authentication stage, multiple times. I changed the address to the new place and with various format changes, but that didnt work too . The 80 quid was a significant saving, so i persisted in the attempt.

I called up o2 and the guy i spoke to was pretty dismissive of quidco - he didnt even offer me a token discount for my efforts, despite me having two o2 mobile accounts for a long time. Infact, he came across as a bit sneering. I resolved to cancel my o2 mobiles at the earliest.

Funnily , the very next day, o2 called me up and said that they found i had trouble signing up online. i explained the situation and the lady said that it was a common issue, to do with the address databases o2 use. I told her about not wanting to lose the Quidco cashback. She ASSURED me that lots of people have had this issue, and o2 are aware of it. She told me all i need to do is inform quidco of my order ref number, and I would get my cashback. I believed her and finished the sign-up online, and that went flawlessly.

I then posted a message to quidco about this, with my order ref number. To my surprise, quidco replied politiely and firmly saying that if an order isnt done via quidco, there is no way i will be paid.

I am just left feeling a bit cheated here. Is this a case of blatant lying by O2 ? Or is it quidco shying away? From the O2 responses on this thread, I will be inclined to think the former.

steve1980

I'm with o2 for my phone but come April I'll be off like a shot, I've been using an iPhone which barely works due to their coverage issues and essentially have a £35.00 per month mp3 player.

Quite why anyone would want to sign up with o2 is beyond me when their "unlimited" package is infact limited!

info_maniac

I have came across the same "address problem" on O2 systems while ordering O2 broadband online.

Having seen this thread and some others on the internet, I can't help thinking that what kind of morons run the o2 online order website. The problem has been there for many months and several people have come across the same problem and have reported it to them - but no success so far.

Like others, I have been trying madly for two days now and have given it up.

Unfortunately, there seem to no other "low-cost" broadband options left.

Don't want to go with BT - who are much worse and most people have not said very good things about plusnet as well.



Update: Some more info on this. A previous poster sums up the problem correctly

The way O2 site displays the addresses in my building is not quite right. I don't know if this is the fault but it's the only thing I've noticed.

Quote:
XXX HOUSE APARTMENT 111 XXX RD
TOWN
POSTCODE

Instead, it should be

Quote:
APARTMENT 111 XXX HOUSE XXX RD
TOWN
POSTCODE

In my case "Flat number" bit from the address is completely dropped at the confirmation page, so way the bank card check will pass.

O2 CS can't even understand this and persist that I need to 'change' my address with the bank - What a joke :-)

When I told them about Quidco, they say that it might be a sales microsite and they may not be responsible for any address problems on 'a microsite'.

kodelord

...to the above post of mine re quidco cashback. To my pleasant surprise, the cashback did go through ! Just FYI ...

kachopra

I am having this same problem myself now, did anyone find a solution?

rev_henry

kachopra wrote: »

I am having this same problem myself now, did anyone find a solution?

Nope - O2 don't care.

command

Has anyone found a solution to this issue yet? I tried to sign up recently but had the same problem.

GreenApple

This obviously has nothing to do with the cashback so I'm pretty amazed that some O2 reps on the phone have apparently put it down to using cashback sites.

Whilst it's a shame that it's taking a while to sort out I think it was pretty clear that there was not going to be a fix any time soon due to the nature of the problem. A business the size of O2 isn't going to just push updates to their website and ordering systems quickly, there will be a long process involved - especially when it comes to things like address verification. Really though, the option should be there to phone up and continue the order "offline" as others have suggested (the order which has began online with cashback tracking) - at least for now, considering the fault is in the system which O2 have setup.

The issue of address verification vs location of broadband setup is pretty obvious too for people who have multiple properties and so on.

It appears to be effecting a lot of people, so I'm sure they will sort it out... it's going to take time though and the reps here can only pass messages back and fourth. Of course if I was the potential customer I'd probably be pretty annoyed too (I had some major issues with Three a couple of months back which made me go a bit loopy).

For now the choices are a) hang on, you could be waiting a long time though b) try to alter your address with your bank if it's convenient or c) take your hard earnt money elsewhere.