I'm having issues signing up for O2 broadband via QuidCo

lurkylurky

I have recently signed DF up for O2 broadband via Topcashback and it's currently tracking at £50 so if you don't get Quidco sorted this might be worth a try.

NotAnExpert_3

lurkylurky wrote: »

I have recently signed DF up for O2 broadband via Topcashback and it's currently tracking at £50 so if you don't get Quidco sorted this might be worth a try.

I don't know when you did this, but I've been trying for the last 3 weeks with Topcashback, and have had the same issue as a27, so it's the issue with the O2 site, and not with Quidco/Topcashback.

As mentioned, the issue is most likely to do with the way the O2 site brings up the address once you've put your postcode and door number in; it could just be that this quirk does not change how your (lurkylurky) address is listed (in comparison to how it's listed with your credit card providers) - in other words, you got lucky.

a27

lurkylurky wrote: »

I have recently signed DF up for O2 broadband via Topcashback and it's currently tracking at £50 so if you don't get Quidco sorted this might be worth a try.

What is DF?
According to QuidCo, cashback currently looks like this:

£80 for standard broadband
£100 for premium broadband
£120 for pro broadband.

mk-donald

a27 wrote: »

What is DF?
According to QuidCo, cashback currently looks like this:

£80 for standard broadband
£100 for premium broadband
£120 for pro broadband.

Both Quidco & TopCashBack are CURRENTLY at those levels, ie best ever for std; equal for Premium & only £5 off for Pro.

However I would strongly suspect they will ONLY last until close 30/6 ie Telefonica's calendar quarter/half-year end.

o2's website has ALWAYS had the occasional issue with accepting some bank/credit card details but they do SEEM to have become worse in recent months.

MKD

O2_Company_Representative

a27 wrote: »

I've been reading this for a week now.
When will we have some tangible progress?

I understand that your anxious to hear from us with a solution.

We're working hard to get one to you.

As soon as we have any update, we'll update the forum.

Paul

espresso

O2_Company_Representative wrote: »

I understand that your anxious to hear from us with a solution.

We're working hard to get one to you.

As soon as we have any update, we'll update the forum.

Paul

tinkerbe11

I am experiencing exactly the same problem. The O2 website is only giving me the address option: House Name, Flat Number, Street, City and my credit card has the address in the format Flat Number, House Name, Street, City.
It is laughable that a reputable company such as O2 could make such a muck-up with their website and take over a week to resolve the issue! Your web team should simply provide a field where users could enter their address manually and it would save everyone a headache or two!
I also tried changing browsers and in Firefox the web page wouldn't even list the address options giving the error:
"Try again, we are unable to fetch address for the postcode and house name or number you've given us" which is absolutely ridiculous!

ghdjake08

I might as well join the club here... in a student house, last time I signed up with o2 with cashback it was fine, seems the system has changed, keeps telling me about that stupid address thing, obviously I'm not changing it with my bank, I find it so strange that this kind of check is implicated just for getting broadband? Even without the cashback, I wouldn't be willing to phone up and get o2 broadband, I think it's absolutely ludicrous that this keeps happening, I then went and got one of those prepaid cards online (entropay) and registered at the new address and STILL the system thinks the address is incorrect. I don't think o2 fully realise that customers are not going to sit around and wait until they fix it.. I'm giving it a few more days otherwise I'm going with BT and that's the last they will ever see of me again!:mad:

[EDIT]

Patience ran out.. just taken out sky with £50 cashback as we were going to get the pro o2, so sky is cheaper anyway

a27

Any update on this?

kwikbreaks

Yeah - the cashback is down to £50 now