I'm having issues signing up for O2 broadband via QuidCo

dollypops_2

Exactly the same issue here, everything hunky dory until the card check, after going through the first screen again its O2's awful jumbled up address system thats the cause.

Oh well.....more lost business, must be great to be making that much money you can afford to say to hell with new customers.

John_New

I have changed my bank address, yesterday as per the address on the O2 website, but still same old message, no luck. I think they don’t want to give £50 thru Quidco.

NotAnExpert_3

You guys have seen it for yourself now - this is not hearsay. The O2 attitude to any problems that might inconvenience them is frightening.

The issue was raised here, where you can all see over a month ago, and all you've had are machine-like responses about how they are doing their best to resolve it. Rubbish.

This is nothing but a ploy. As I've mentioned before, O2 have total and utter contempt for cashback sites. When I called them regarding this issue, they offered to do it online, when I stated I'd then lose my cashback, one of the sales rep said something along the lines of "Oh, we can't help you there, and don't go to Customer Services - they won't touch it with a bargepole, cashback sites aren't accepted really".

Almost every rep I spoke to implied they don't accept cashback sites, as if Quidco and Topcashback are leeching off O2. You just know O2's marketing team wanted the cashback deal, but now they are finding it hard to pay out anywhere between £50-£120, so they are trying to stop that without withdrawing the offer from cashback sites.

So, they have created a field where they win both ways: they get the publicity and interest that comes with a cashback site (look at the interest here), without having to pay for that (giving the cashback).

Like I said, they have total contempt for those sites. Their whole tone is dismissive and the treat cashback sites like an inconvenience.

This has been proven by the token O2 reps here. No one here believes O2 is "working hard" to resolve this, yet they come here giving us the same lines over and over again.

I'd go so far as to say they are doing this on purpose: the longer they leave this unresolved, the more time they have to benefit from interest gained from cashback sites without having to pay out.

After 2 months or whatever it is, they will come back, apologise and say the deal is closed, or that they have finally sorted the website. In the meantime they have gained hundreds of customers from the back of cashback sites without having to pay for those leads - genius!

Frighteningly, if you are considering becoming an O2 customer, if this is how long it takes them to resolve a simple website issue whilst "working hard" can you imagine how they'd be with things they don't consider that important?

Also, when I spoke to O2 regarding this they only had 2 departments: Sales or Customer Services (for existing customers only!). Yes. You cannot speak to someone like you can in other companies UNTIL you have given them your money. The lady even told me they don't have "Customer Service" in the O2 dictionary (I kid you not). Her argument was "Go to Sales, buy it, and then you can raise issues with us". When I pointed out other companies have Customer Services departments even if you're not a customer (egg, maybe to help you answer questions regarding signing-up?), she said at O2 that's a privilege that comes AFTER you've paid.

So, just remember, don't take my word for this: look back at this thread. Look at O2's customer services skills at play. Would you want to sign-up with a company like that? I know I don't, and so I'm off with another company, having waited over a month.

John_New

I have tried another cash back offer that is only for Natwest bank customers faced same issue as above. Then I called them for the same the Customer care representative went till the payment option then he said the same thing that your address and bank details are not matching. When I told him the whole story, he tried again and told me that it processed. So I think it’s for all cashback offers, its same problem.

Note - No O2 representative answer for last few days. Not the standard copy paste response.

a27

Any word on this?

mynameisclare

I am also having trouble signing up, but on O2's own website - it says my bank sort code is incorrect, but it's not. Though now I'm wondering if that is actually the real problem as I have a similar issue with Royal Mail not having my flat number on the address.

I tried phoning up but they weren't very helpful - I have been given a "refer a friend" link to get a £20 Amazon voucher, but a) that only works if you order online and b) none of the phone line staff are aware of it, despite it being advertised on the front of their website.

Any ideas? I want to sort this out by Saturday to get the 3 months free!

RiCh_2

I've been trying to sign up for O2 broadband today and i've been getting the exact same problems. When i get to the direct debit page it says that the address linked to my bank details doesnt match the address i've given to O2. :mad:

I know that i can phone O2 and get the order processed that way but then i wont get the cashback from Quidco. I live in a flat and the address that comes up on O2's database is in a different order to what i normally use and which i have given to the bank. It looks like that O2 are aware of this problem and arent really in a hurry to sort it out. They offering the cashback to attract new customers but not letting them sign up unless they do it over the phone.

Why is there no option to enter your address manually? Has anyone managed to find a solution yet?

Cheers

Rich

pavlovs_dog

i've just found this thread. I too have had ludicrous problems with the o2 address system on their website, but for a new phone contract rather than broadband. the street name that it pulled up for my postcde does not and has never existed in my town. Their website would not let me override it, i went into store (losing the cashback for applying online) and they could not override it either so in the end i had to set up my contract under my boyfriends bank details so it would go through.

the whole system is an absolute farce, and reading this has really put me off even trying to apply for o2 broadband when we move to our new house later in the month. why should i have to pay £129 quid to get a BT line connected only for o2 to go and mess things up? might as well just go with virgin and get a decent cable broadband connection

mynameisclare

RiCh wrote: »

I know that i can phone O2 and get the order processed that way

I wouldn't bet on it; they confirmed to me on the phone that my problem is that Royal Mail only has one address for 10 flats where I live, and they can't enter the address manually over the phone either. He suggested I change my bank account to Royal Mail's address (err, no thanks) or get Royal Mail to update their database (is this even possible?).

If the O2 reps are still here: you have lost my business because of this. I will be going elsewhere with someone that will take my money. I haven't had this trouble anywhere else.

llooxxlleeyy

Ridiculous, having the same problem. I’ve changed the registered address on my bank account to say exactly what the O2 system says, although this is flat 1-5, not just my actual flat number! Still doesn’t work. What makes it more stupid is the fact it’s the same address my mobile is registered to with O2 and the same bank account for my mobile account direct debit.