I'm having issues signing up for O2 broadband via QuidCo

espresso

The new O2 bank card address check is a ridiculous addition to their online application anyway, as it can easily be fooled.

Simply logon to your online banking, change the address to the one that comes up during the O2 application process, wait 24 hours for the change to register on the system, apply again and the O2 application is then successful.

Why should your bank address be the same as where you want the broadband provided? Have O2 not heard of people with more than one property!

Why has their webteam taken so long to add an additional input box on the online application if the bank address is slightly different, so that the applicant can then enter their address correctly?

What an absolute joke they are!

a27

espresso wrote: »

Why has their webteam taken so long to add an additional input box on the online application if the bank address is slightly different, so that the applicant can then enter their address correctly?

What an absolute joke they are!

I think they have made it clear that they are hardly working on resolving the issue.

kwikbreaks

If the rest of the O2 site wasn't so abysmal I'd suspect they were looking for ways to avoid paying out on their cashback deals. As it is I'm prepared to put it down to incompetence.

Alchemist07

ARGH!!!

This has been plaguing me for two weeks and I have even changed my bank and card addresses so that it can match exactly the address available on my postcode in the broadband application and its been 3 working days since I asked the bank to do so and still getting the usual error messages!!!!


Would be great if the O2 rep could tell us if they plan to do anything about this at all (truthfully) so that I can decide wether to go with orange or not. At this rate im going to try again monday and tuesday then just sign up with orange.

spud17

At this rate im going to try again monday and tuesday then just sign up with orange.

Why Orange?

Please look at the link first.

http://www.dslzoneuk.net/isp_ratings.php

Paulando

Just moved into a new flat and I was having problems with this too. I had to go to my bank to change the address with them, then wait a few days, and then it still didn't work on the O2 site - they had the first two lines of the address swapped around, so it declined with the bank, and there was no way to change it.

I ended up just calling them today and forgetting the Quidco altogether, they said they could get the address from my O2 phone account instead and skip the card check over the phone.

Anyway, I've check my order on their website and they've got my address wrong! They've left off the flat number altogether :wall:

Utter rubbish.

O2_Company_Representative

Hi Paulando,

I’m sorry to hear that you were not able to sign up for O2 broadband initially due to address mismatching issues. We’re looking into this with high priority as suggested in above posts.

In regards to your address which is missing the flat number when you check your order status online, could you confirm if you’ve reported this error to CS already? If not then do please let me know and I’ll be more than happy to amend details accordingly.

Abhishek

espresso

O2_Company_Representative wrote: »

We’re looking into this with high priority as suggested in above posts.

In regards to your address which is missing the flat number when you check your order status online, could you confirm if you’ve reported this error to CS already? If not then do please let me know and I’ll be more than happy to amend details accordingly.

Abhishek

High priority - you are joking!

Why has O2 still not amended the website? This was reported on the 18 June.

This is obviously not an isolated problem.

Even an additional box only displayed IF the address check fails, giving a phone number to ring could be added in minutes by your website team.

O2's response to this problem can only be described as extremely disappointing.

cheekynige

Arrrggghhhhh this is ridiculous!!!!

I too have recently moved into a new flat. It's cost me £110 to get a new line connected, I've waited ages for this already. I tried to signup to O2 today via topcashback (£50) and the bloody O2 website doesn't get my address in the correct order.........

As stated by many users on here, the O2 system is STUPID!!

My address should look something like this:

4 Kelso Place,
Apartment XXX,
Manchester,
Postcode

replace X with numbers.

The STUPID O2 website address checker, shows my address as:

4,
Apartment XXX,
Kelso Place,
Manchester.
Postcode

There's no way it's going to pass any bank address checks if it gets it wrong in the first place. It's not like I can even amend the address and give it the right one!!

Dear O2 rep, why is this still not sorted?! June 18th it was first reported by users who could be bothered to post on here! Nearly a month later and there's no resolve?! Just change your address database or stop using it?

I'd really like the O2 representative on here to contact me please so I can get this resolved and finally get my broadband ordered. Who do I have to email at O2 to escalate this? I'll probably ring up CS tomorrow and take it as high as I can. It's absurd I can't just order this product online.

REALLY FRUSTRATED!!!!!

cheekynige

Right,

I've just spoken to O2 customer services. I was very polite and explained the problem, however, they refused to raise the problem with the IT services.

They suggested that my bank details were wrong, despite me insisting they were right, and were only interested in continuing the order over the phone. Most customers services departments would at least raise the problem, but O2 didn't want to know.

I spoke to 2 people, both equally arrogant. The first guy, Paul, just wanted to pass me over to sales, and the second lady in sales basically told me it's my problem not O2's website. And also if I didn't want to process the order over the phone, its the end of the conversation.

I think I've had enough and going to go with BE.

I hope you're reading this O2 respresentative. :mad: