Tesco worked told me to F-OFF!!!!

croboy

I honestly cannot believe what happened to me tonight. I finished my grocery shopping at Tesco around midnight (work shifts) and pulled into their petrol station. I put my card into the fuel pump and started getting fuel but after about a pounds worth the pump seemed the run empty and no more fuel would come out. I moved to the next pump down and placed my card in the machine but got an error code so went up to the cabin desk. A middle aged female employee seemed to be cashing up (her shift obviously ends at midnight) and i explained wht had happened. She said that a card can only be used once a day to prevent fraud (fair enough) but i explained that its the only card i had on me so what could i do as my car was almost completely empty. She said there was nothing she could do (actually why couldnt she have taken a card payment in the cabin) and after getting nowhere asked if could speak to her manager. She said "F-Off, i havent got time for this", closed the communication window and turned her back on me and continued cashing. I was totally FURIOUS and just stood there tapping on the window shouting 'GET ME A MANAGER NOW'. After two mins of ignoring me at point blank range she went "Go to the store if you want a manager" so despite being knackered drove back to the store and explained all to the night manager person who has took my details. I wouldnt mind but up to the point of her swearing and turning her back on me i had been really polite and understanding!! Amazing!

Dan29

I'd write to someone high up: http://www.tescocorporate.com/page.aspx?pointerid=0159D6F8F1664C75927343AC9B2A46AC

RAMBLER

Oh dear, I think that was a little uncalled for. She had obviously had a really bad day and lost it with you.

I'd wait a day and see if the store contacts you - they should as a matter of urgency, and if not complain to someone higher up as Dan29 has suggested.

I hope you managed to sleep after all that.. Sweet Dreams

RAMBLER

jamescredmond

You can't excuse this but (not meaning to be funny) did she actually tell you to 'f off'??
if so, follow Dan29's suggestion.
if I spoke to any cust. like that................. dismissal!!!!!!

hjb123

That is terrible treatment - I would get back in touch with either the store or tesco customer services today and say exactly what happened and there is no way that customers should be spoken to in that way.

smudger1964

I wouldnt waste your time or breath with tesco customer service they couldnt care less.I was treated badly in one of their stores a few years ago and inspite of speaking to a manager and being told to put it in writing which i did twice and emailed i just gave up and now wont set foot in one of their gaudy bazaars

heatherw_01

I personally would call head office and tell them what happened.

She should not have been so rude to a customer!

croboy

Well-i waited all day an nobody called me from Tesco. It really is disgusting that customers get treated like i did whether the worker was having a bad day or not. I've written to the chief exec ot tesco and will wait with baited breath for my £5 gift voucher! I dont want someone to get sacked as i've been there myself but still

Dan29

I think one could put together a pretty convincing argument that someone who speaks to members of the public like that is probably in the wrong job and should be redeployed.

hjb123

However bad the employees day had been they shouldnt have spoken like that to a customer!

scotgirl

I am gobsmacked!!!

Make sure to persue the matter - you should never be spoken to by anyone like that, let alone a shop assistant.

Let us know the outcome.