Tesco worked told me to F-OFF!!!!

Merlin_of_Camelot

F.T.B wrote:

a course on customer services

Tesco's actually have courses in customer service :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek:

hollydays

F.T.B wrote:

As a Dot Com manager in the South (it pays the bills!) I have dealt with a few similar situations. If you complained to the night manager at the store then they deal with the situation in house.

Firstly they would call the employee into an investigatory meeting with 2 managers, notes are taken. If the employee admits the offence then they will be suspended whilst the official action is decided upon.

If they do not admit it then the managers will adjurn the meeting (usually for 3-4 days) whilst they investigate. This involves looking at CCTV, asking their personal manager whether they remember the employees state of mind and looking if they have been accused before.

Then they will be called into another meeting with another 2 managers, (it cannot be the same as the first meeting). This is where they decide if there is enough evidence to discipline and if so what course of action. If there is not enough evidence they will be given next steps, these consist of a course on customer services (in this case anyway).

If there is enough evidence and they believe that the employee is a case which needs dismissing then the meeting will be escalated to the store manager.

Every single complaint is dealt with and reports have to be sent to Head Office with the outcome of the investigation. You will never be told the outcome, you will usually get a £10 voucher in this case.

This is what SHOULD happen.One other thing,its a common procedure to fail to respond to complaints until 28 days have elapsed,by which time the CCTV tape has been recorded over.

Wig

MissMoneypenny wrote:

I know this isn't a law site, just the BBC, but:-
"It is not illegal for individuals to tape conversations providing the recording is for their own use, under the Regulation of Investigatory Powers Act 2000 (RIPA).
It is a civil, not criminal, matter if a conversation or e-mail has been recorded and shared unlawfully.
If a person intends to make the conversation available to a third party, they must first obtain the consent of the person being recorded."
http://news.bbc.co.uk/1/hi/uk/4800172.stm

And as the Employee was working for Comet at the time, it is arguable that the recorded conversation was between two parties the caller and Comet, and the caller decided to make the tape available to Comet. Nothing illegal there.

Wig

Croboy, You given up on this then?

smartiepants

Yeah! will you let us know what happened? very interested in this!
xx

black-saturn

What branch of Tesco was this? My bf works in Tesco but for another company and has to stock shelves for the petrol station now and again and he says the staff in the petrol station are always really rude.