Tesco worked told me to F-OFF!!!!

scheming_gypsy

croboy wrote:

Well I Finally Got A Response From Tesco Customer Services! Despite Giving Them The Exact Address Of The Store Involved In My Complaint They Have Had The Wisdom To Write To Me Asking What Store This Related To!!!

Amazing

Reply to read:

Dear Sir / Madam.
I recently wrote to you regarding an incident i had regarding one of your employees using abusive language to me.
In your reply (included) you requested details of the store this relates to. I have included another copy of my original mail and highlighted the requested details in red crayon.

As the original letter included all the relevent details regarding this compliant even a trained monkey wouldn't have had a problem understanding it. With this in mind could you please pass this letter over to your 'trained monkey' section as the human employees clearly struggle to read basic English.

Yours Sincerely

Croboy

Crabman

Well Tesco has a clear monopoly even though they've fooled the OFT into thinking this isn't the case by fragmenting the various parts of their business :rolleyes:

I do a lot of shopping at Morrisons because they're simply the same price for the same items so I'd rather promote them. Staff are nice too :T

Try terry.leahy@tesco.com I think he'll be more interested in this than the runts in CS

robinson79

i once told someone to f*** off in a restaurant i worked in
but they deserved it and i resigned...hated that place anyway
you can't always stop to think what is coming out of your mouth!!!
x

hammy_the_hammer

before_hollywood wrote:

someone i used to work with was sacked cos he told a customer to f*** off, i think he had been given a warning or two for other stuff but i think that in a lot of companies it is gross misconduct and you get your p45 for that

as i'm over on this side of the board... this poster is correct. telling a customer to f off constitutes gross misconduct and ultimately following due process would result in that employee being dismissed

ben500

scheming_gypsy wrote:

Reply to read:

Dear Sir / Madam.
I recently wrote to you regarding an incident i had regarding one of your employees using abusive language to me.
In your reply (included) you requested details of the store this relates to. I have included another copy of my original mail and highlighted the requested details in red crayon.

As the original letter included all the relevent details regarding this compliant even a trained monkey wouldn't have had a problem understanding it. With this in mind could you please pass this letter over to your 'trained monkey' section as the human employees clearly struggle to read basic English.

Yours Sincerely

Croboy

Dear [strike]Sucker [/strike] [strike]liar [/strike] [strike]fool [/strike]Customer

Unfrortunately our monkey training budget has been exceeded for this fiscal term, however I have passed your comments to our [strike] [strike]adequately [/strike]highly [/strike] [strike]un [/strike]trained customer services department, this will require you to repeat your enquiry on a daily basis for the next three weeks but rest assured we will notice it and duly file it in the bin. Please send your details ie what was the complaint again? did it involve service? (we do not do service by the way) have you been overcharged? (tsk silly me of course you have) have you NOTICED that you have been overcharged? What day is it if you grow cabbages in your allotment? Thank you for calling glad we could be of service have a nice day and don't forget McDonalds is next door.
Yours sincerly
[strike]
Customer services dept.
[/strike]
Propaganda dept.

PS Now fvck off

dangeroussports

OP.

If you used your card in the first pump and it was dry then tried the next pump and it wouldnt accept the card because of fraud/daily request etc. THEN you tried the cabin (you state that she was cashing up and was due to finish at midnight) then.....why didnt you wait a bit and use you card since midnight would mean the next day.

I know Im stating the obvious but......its better than being told to !!!! off when you could of listend and waited a few minutes...

isayoldchap

croboy wrote:

I honestly cannot believe what happened to me tonight. I finished my grocery shopping at Tesco around midnight (work shifts) and pulled into their petrol station. I put my card into the fuel pump and started getting fuel but after about a pounds worth the pump seemed the run empty and no more fuel would come out. I moved to the next pump down and placed my card in the machine but got an error code so went up to the cabin desk. A middle aged female employee seemed to be cashing up (her shift obviously ends at midnight) and i explained wht had happened. She said that a card can only be used once a day to prevent fraud (fair enough) but i explained that its the only card i had on me so what could i do as my car was almost completely empty. She said there was nothing she could do (actually why couldnt she have taken a card payment in the cabin) and after getting nowhere asked if could speak to her manager. She said "F-Off, i havent got time for this", closed the communication window and turned her back on me and continued cashing. I was totally FURIOUS and just stood there tapping on the window shouting 'GET ME A MANAGER NOW'. After two mins of ignoring me at point blank range she went "Go to the store if you want a manager" so despite being knackered drove back to the store and explained all to the night manager person who has took my details. I wouldnt mind but up to the point of her swearing and turning her back on me i had been really polite and understanding!! Amazing!

The email to Terry Leahy is a good start.
Don't always accept the first reply back.Persue it.
I will always complain if I think I have not been treated fairly.In any case it may happen to another customer and the past may well come back to haunt that member of staff next time.
As for the way your complaint is being dealt with....record everything -time,date,especially who you are speaking to and what position they hold in the company.I would not speak direct with the store as friendships develop which may cloud your complaint.
Dear Mr.Leahy.........:eek:

smartiepants

Any news yet??????? waiting with bated breath. xx

F.T.B_2

As a Dot Com manager in the South (it pays the bills!) I have dealt with a few similar situations. If you complained to the night manager at the store then they deal with the situation in house.

Firstly they would call the employee into an investigatory meeting with 2 managers, notes are taken. If the employee admits the offence then they will be suspended whilst the official action is decided upon.

If they do not admit it then the managers will adjurn the meeting (usually for 3-4 days) whilst they investigate. This involves looking at CCTV, asking their personal manager whether they remember the employees state of mind and looking if they have been accused before.

Then they will be called into another meeting with another 2 managers, (it cannot be the same as the first meeting). This is where they decide if there is enough evidence to discipline and if so what course of action. If there is not enough evidence they will be given next steps, these consist of a course on customer services (in this case anyway).

If there is enough evidence and they believe that the employee is a case which needs dismissing then the meeting will be escalated to the store manager.

Every single complaint is dealt with and reports have to be sent to Head Office with the outcome of the investigation. You will never be told the outcome, you will usually get a £10 voucher in this case.

F.T.B_2

hazeyj wrote:

I would ring the local rag me and get them to do a story on it. Disgraceful!

Slight over-reaction and if a paper ran a story on this then they obviously do not have enough real news to justify having a local rag.

Plus anybody can accuse a shop worker of swearing at them and phone the papers.