Simply 3G (merged threads)

Quentin

GunJack wrote: »

quentin - hello again, you just taking an interest or do you too have a vested interest in simply3g

Hi Jack

No vested interest - I just posted to correct the suggestion that they were a sole trader.

sarahh112

I was having a think last night - I was wondering if I can use my legal cover on the house insurance to fight it. Will ring insurance company and let you all know.

sarahh112

sarahh112 wrote: »

I was having a think last night - I was wondering if I can use my legal cover on the house insurance to fight it. Will ring insurance company and let you all know.

spoke to home insurance legal people who are sending me out a claim form - they sounded quite promising

SCRIBES

(sarah - the mcol procedure is well documented on other threads, especially the Mobile Outlet thread. Yes, it's long but there is good quality info on there. As someone mentioned earlier on this thread (quentin - hello again, you just taking an interest or do you too have a vested interest in simply3g??) they are a limited company so the customer will be last in line and therefore get diddly-squat if they do go under)

You can't use an MCOL as they are registered in Scotland. You would have to go through the Sheriffs Court in Aberdeen.

Neillgb

4444405 wrote: »

Domain name:
simply3g.co.uk

Registrant:
Simply3g

Registrant type:
UK Sole Trader

Registrant's address:
65 westdyke avenue
Westhill
Aberdeen
AB32 6QX
GB

Registrar:
Claranet Limited [Tag = CLARANET]
URL: http://www.uk.clara.net

Relevant dates:
Registered on: 11-Feb-2004
Renewal date: 11-Feb-2010
Last updated: 13-Nov-2007

Registration status:
Renewal request being processed.

Name servers:
ns0.clara.net
ns1.clara.net

WHOIS lookup made at 14:47:40 07-Dec-2007

Quentin,

I was just going by the 'UK Sole trader' as above. Agree site states ltd co though.

Neillgb

SCRIBES wrote: »

(sarah - the mcol procedure is well documented on other threads, especially the Mobile Outlet thread. Yes, it's long but there is good quality info on there. As someone mentioned earlier on this thread (quentin - hello again, you just taking an interest or do you too have a vested interest in simply3g??) they are a limited company so the customer will be last in line and therefore get diddly-squat if they do go under)

You can't use an MCOL as they are registered in Scotland. You would have to go through the Sheriffs Court in Aberdeen.

Is the Scotish system online, straightforward as per MCOL? Thanks

Quentin

MCOL allows you to issue proceedings at either the registered officer or the address you have been dealing with.

So although their registered office is in Scotland, you could still use MCOL and use the Bagshot address for serving the summons to.

But as MCOL says:

you must give serious consideration to whether you are likely to get all or some of your money

SteveC_2

I have taken legal advice regarding this matter because I saw a possible problem. If you read their T's & C's, they want the matter dealt with under the English/Welsh legal system. You should therefore not be issuing in the Scottish courts.

The advice I have received is to use English system and use Basingstoke address. I have now done this on line

reg589

Please read the attached email sent out by Simply 3G. They are having trouble fulfilling redemption deals.

Dear Customer,


We would like to first of all thank you for your custom and apologise for the poor service and delay in processing your cashback claims which you
are experiencing.

You are entitled to know why these delays have occurred and this is why
we are writing to you. We have been trading for more than 3 ½ years now
and we prided ourselves on good customer service and excellent offers. The
models we built our business on were sustainable and worked for thousands of our customers and we have paid out several million pounds in claims.

Earlier this year we recognised the cashback model was no longer sustainable
and chose to withdraw from heavy competition and no longer offer heavy
cashback deals, which in turn made us uncompetitive affecting our source of
revenues.

We believed we were acting responsibly in the current climate so that we could focus on delivering quality service and good offers that would be
sustainable for the years ahead. Whilst this was a positive move for us
we did not anticipate the high levels of redemptions at a time when we
were pulling away from cashbacks.

We have been focusing on new revenue streams and lower margins so that we can honour our commitment to our customers. In addition to this we have already made significant savings and cuts across our operation including making 80% of our staff redundant and closing one of our offices. This is why we are no longer able to operate a telephone service, but we do have and will continue to operate our email and
online enquiry service.

We have been in discussions with Trading Standards informing them of
our situation and will keep our discussions open and transparent with them.

During this time we ask for your patience and understanding as our sole
objective is to pay you as soon as we can. If you insist on immediate
payment our only option will be to place the company into administration and
cease trading. If you allow us the time to find solutions to the issues
we are currently faced with, this will allow us to focus on getting your
claims processed and paid as soon as possible. We do understand and respect your frustrations at this time for which we sincerely apologise.

Our primary focus in the coming months is to ensure we get our
customers cashbacks paid as soon as possible. We are currently working on a
solution which we hope to have in place within the next week and once this is confirmed we will communicate this to you.


Kind regards,

Simply3G

alnsv1000s

Hi

Have a look at the other thread re Simply 3g.

Will be on page 1 or 2 of this forum.

Already being discussed.