Simply 3G (merged threads)

Quentin

On top of them having their ISIS accreditation removed, notice also that they have a dodgy Thawte certificate displayed on their website.

It's not a proper Thawte Trusted Site Seal (which you should be able to click on to see the site's Thawte details).

Thawte say that amongst the ways of spotting fraudulent use of their seals:

When the thawte Trusted Site Seal is clicked, there is no information page that pops-up

Consumers can report abuse of the Thawte seals to [EMAIL="abuse@thawte.com"]abuse@thawte.com[/EMAIL]

Justice31

I have had no luck getting cash back from this firm. I happen to have some contact with the head of legal services fro Trading Standards in Surrey and, through him, have elicited this response. I don't think u need hold your collective breaths about seeing any cashback now....but keep hoping.


Thank you for your recent email to Mr Flower regarding Simply 3G. This
matter has been passed to me to make a response to you. This service is
aware of the firm. We are aware that the firm state that they are suffering
from financial difficulties, and are seeking to trade their way out of
trouble.

Although we have discussed this matter with the firm as they state, there
is very little information that I can give you which is not already in the
emails you have received. We are monitoring the situation with a view to
ensuring that consumers who are affected are made aware of the situation.
Please feel free to keep me informed of any further progress that you have
in seeking to collect your money.

The fact that the firm is in financial difficulties does not prevent you
taking action in the Courts if that is your wish. However it should be
borne in mind that any action through the Courts involves an element of
financial risk, and suing any firm in financial difficulties would only
increase that risk.

It you currently are contemplating making a further cashback claim, we
would suggest that you continue to observe the terms and conditions of the
cashback offer. This is likely to be the only way that you can seek to
obtain any money owed from the firm at a later date, as otherwise you will
have breached the contract relating to the cashback scheme.

Please contact me should you require further advice. Please note that I
shall not be in the office between the 22 December 2007 and the 7 January
2008. Thank you for bringing this matter to my attention
_________________
Tim Tusler
Trading Standards Officer
Complaints Team
Surrey County Council Trading Standards
Phone

sarahh112

Well I can't see them giving me my cashback before the end of the year - so I will have to submit my MCOL on 2nd Jan. One question I have is - as I have two contracts - do I have to submit one MCOL for each or can I just submit one?

SteveC_2

Before you waste any more money with claim through courts, you may be interested to know that I have done so already and their response was to reply saying that they deny the whole claim. Just a delaying tactic I think as this gives them a further 28 days. We shall see what the defence is when it arrives.

sarahh112

Did anyone see todays Daily Mirror. Had an article naming and shaming Simply 3G and giving them the 'Awful Service Award 2007'

http://www.mirror.co.uk/news/investigates/2007/12/27/investigate-3-s-wise-men-help-rip-you-off-89520-20266179/

Countdown to submitting MCOL - 7 days

Number of responses to LBA from Simply 3G - none

Frustration level - high :mad:

sarahh112

SteveC wrote: »

Before you waste any more money with claim through courts, you may be interested to know that I have done so already and their response was to reply saying that they deny the whole claim. Just a delaying tactic I think as this gives them a further 28 days. We shall see what the defence is when it arrives.

Dear Steve

Did Simply 3G take any notice of your LBA or just completely ignore you until you submitted the MCOL? Also did they leave it right up to the 14 day limit to respond to the MCOL or were they swift to reply when prompted by legal action?

Good luck with your claim - please let us know how you get on.

Sarah
xxx

mobilejunkie

Actually it's a simplistic and well-worn article and gave the "award" to 3 the network, not Simply 3G the dealer.

knobby

hello all 3 phone users, the customer services are telling me that they are not getting any calls about simply3g. so here what all three customers should do. call them and confirm on this site that hey have done so, so all can see that calls to the 3 customer services are being made.
i fail to understand why 3 are still allowing this company to sell thier products
i now like other are getting NO answer to my e-mails

MEJB

I too have recently issued a claim through the County Courts. When I decided to do this there did not appear to be any comments on Simply3G's financial situation. Nor had they sent me any explanation despite my frequent requests.

Unfortunately I think I'll be losing the 45 quid it cost.... Not to mention the claims outstanding for 4 phones (bills 9 + 10 and 11 + 12) and the two phones I have not even started to claim for ......All in all an unexpected cost to me of over 1600 quid !

I do think that the network providers do owe us something as Simply3G are still selling their contracts, are still profitting from their actions and must have their 'trust and approval' to do so.

OFCOM are interested in my case and have replied to an email with an OFCOM reference number. They are looking into the fact that this type of selling could be construed as 'mis-selling'.

Here's the text of a message I sent to Vodafone:

I bought my Nokia 6300 (with 500 mins and 500 texts) in August 07 from Simply3G with the promise of a cashback offer by redemption. It now appears that they are struggling to pay my previous 4 contracts so I fear that they will not be able to fulfil their obligations with this contract either. I took out the contract based on their terms and do not really have a need for the package I have so I would like to know how I can reduce my monthly costs to you. Please advise me asap. In view of the fact that they are still selling contracts on your behalf and that you are still benefitting from their actions (and therefore giving your approval !) I feel that your company should share some responsibility in helping 'your' customers.
Regards,
Martin B

MEJB

Good post, Knobby.

I sent 3 (and Virgin) an email several weeks ago and they phoned me and asked quite a lot of q's. 3 said that they would contact Simply3G and try to get them to sort something out.

I explained to 3 that I had not renewed my kids contracts with 3 and had now gone to other networks, so 3 have lost 4 contracts !!!!

The networks MUST be involved and told what is happening.

It's their products we are paying for not Simply3G's !!!!!

ps Virgin sent an email back saying 'sorry, not our problem' !