Kgbdeals [text removed by MSE Forum Team] THEIR CODES DO NOT WORK!

Oopsadaisy

Don't mess about too much with useless companies.

Send them an email/letter telling them what is wrong and what you want them to do about it.

If no suitable response/action, send them a Final Notice Before Action letter [basically telling them that you're going to court if they don't sort it].

If no suitable response/action, file claim in court online [£25 which you get back when you win]; extremely easy to do and the small claims sytem is so easy to use.

Wait for your money to arrive [they usually cave in and pay up].

username30

Hi everyone

I bought the 5-in-1 steam mop from KBG 12th May. After 2 months I e-mailed KGB and My Kool Kitchen through their web pages as they do not offer e-mail addresses. My Kool Kitchen replied 2 weeks later advising they will dispatch 20th July. KGB replied the day after saying the same thing. On 3rd August I e-mailed both again saying it still hadn't arrived and can I have a refund. I opened a case with paypal and they gave me the postage costs back. I received no repsone from either so today I googled the names of people who were business and sales managers who worked for KGB delas and e-mailed them directy. One lovely chap advised me to call 0800 011 8011 they transferred me to customer services who have given me a full refund.

Try calling the above number, they're really nice once you get hold of them on the phone. Much better than completing their online form and not receiving a reply for 2 weeks.

Hope this helps.

zebedee1234

I have bought a number of items in the past through KGB with no problems until recently. My daughter bought a food processor which never arrived, her automated responses took a week to arrive so eventually she tried to raise a dispute with PayPay, but as this had taken over 45 days ( 21 working days for delivery allowed!) she was unable to place the dispute and has lost her money. I bought a sat nav in june, again it was supposed to be 21 days for delivery which never arrived. My emails have not been answered but I only paid for delivery with PayPal and the main price on Debit card. I am concerned that it will be refused as I purchased a voucher that I received and redeemed, so KGB did their bit, but as I did not actually pay Dee-Sign (although they accepted the order) I am uncertain as to whether I will actually get a refund from anyone. This idea of 21 working days for delivery and also x number of days to redeem your voucher makes it a very long process, It was 10 days after I'd paid before I could redeem. I have since found the same sat nav available elsewhere (and cheaper!) but don't know if I should order it as I don't need two of them. If I ever receive the first, of course! I find it very difficuly to believe that my daughter was the only one who did not receive the food processor and I the only one not to receive this sat nav. Surely KGB are aware of these issues and yet have done nothing about them. I would no longer recommend KGB Deals especially if you are to be expected to wait 21 working days for delivery and pay a delivery charge which would cover next day special delivery!

Poochface

The person who posted immediately before you, posted a phone number she used to ring and got a full refund.

Why don't you give them a call?

zebedee1234 wrote: »

I have bought a number of items in the past through KGB with no problems until recently. My daughter bought a food processor which never arrived, her automated responses took a week to arrive so eventually she tried to raise a dispute with PayPay, but as this had taken over 45 days ( 21 working days for delivery allowed!) she was unable to place the dispute and has lost her money. I bought a sat nav in june, again it was supposed to be 21 days for delivery which never arrived. My emails have not been answered but I only paid for delivery with PayPal and the main price on Debit card. I am concerned that it will be refused as I purchased a voucher that I received and redeemed, so KGB did their bit, but as I did not actually pay Dee-Sign (although they accepted the order) I am uncertain as to whether I will actually get a refund from anyone. This idea of 21 working days for delivery and also x number of days to redeem your voucher makes it a very long process, It was 10 days after I'd paid before I could redeem. I have since found the same sat nav available elsewhere (and cheaper!) but don't know if I should order it as I don't need two of them. If I ever receive the first, of course! I find it very difficuly to believe that my daughter was the only one who did not receive the food processor and I the only one not to receive this sat nav. Surely KGB are aware of these issues and yet have done nothing about them. I would no longer recommend KGB Deals especially if you are to be expected to wait 21 working days for delivery and pay a delivery charge which would cover next day special delivery!

puddle_duck

I wish i had of seen this thread before i purchased a deal from KGB. I paid £89 for 6 sessions of laser hair removal which you have once every 4 weeks. I had alot of problems getting intouch with the company to make an appointment. I email KGB and was told the company had moved property so i should go pay them a visit. After weeks then months i received no help from KGB what so ever. I have just found out the merchant has closed her business which KGB knew but didnt tell me and now the expiry date on my voucher has passed so i no longer qualify for a refund. In the bottom of the email i received it had this quote 'Here at kgbdeals it is our goal to provide you with the excellent customer service you deserve'<

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the are a joke and now im £89 down without any treatments. My friend bought the same deal on the same day through Groupon for £99 and she has been given a refund even though the voucher had expired now that is customer service. Fed up with the automated crap email they send i will never use them again!!

Poochface

See message 113 for a phone number and advice from someone who got a refund.

puddle_duck wrote: »

I wish i had of seen this thread before i purchased a deal from KGB. I paid £89 for 6 sessions of laser hair removal which you have once every 4 weeks. I had alot of problems getting intouch with the company to make an appointment. I email KGB and was told the company had moved property so i should go pay them a visit. After weeks then months i received no help from KGB what so ever. I have just found out the merchant has closed her business which KGB knew but didnt tell me and now the expiry date on my voucher has passed so i no longer qualify for a refund. In the bottom of the email i received it had this quote 'Here at kgbdeals it is our goal to provide you with the excellent customer service you deserve'<

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the are a joke and now im £89 down without any treatments. My friend bought the same deal on the same day through Groupon for £99 and she has been given a refund even though the voucher had expired now that is customer service. Fed up with the automated crap email they send i will never use them again!!

Pink-mamfer

Hi, I have purchased several of KGB's deals ans not had any problems with them at all. I hope everyone who has had a problem gets it sorted out.

davethebiker

My Partner ordered two handbags from one of kgb deals offers. They cost £20.00, they were ordered on the 17th of July 2012. We sent them severeal e-mails and also phoned them, they promised to send out the goods but were having problems with there supplier. We still have not received the goods. Can anyone please tell me what to do next ?. Iknow it was only £20.00 but when you are living on a budget this money is a fortune. Please HELP !!!

Poochface

davethebiker wrote: »

My Partner ordered two handbags from one of kgb deals offers. They cost £20.00, they were ordered on the 17th of July 2012. We sent them severeal e-mails and also phoned them, they promised to send out the goods but were having problems with there supplier. We still have not received the goods. Can anyone please tell me what to do next ?. Iknow it was only £20.00 but when you are living on a budget this money is a fortune. Please HELP !!!

I posted in message 117 some information that referred to another message, that should help you.

WendyL

I ordered 2 bracelet deals from this site and 7 weeks later I am STILL waiting for them, I have been e-mailing constantly, only to be told to wait 3 days, 5-6 days and even a week, I have called and eventually spoke to Carl who couldn't do anything but E-MAIL!! They tend to do that extremely well, no one seems to talk to anyone, I have also been dealing with Clearly Contempory who the deal was with and have been told that these bracelets have now been sent put on 4 seperate occasion....I'm still waiting on them!!! I am now going to go to CAB to get further advice as I don't want my money back I want my 2 bracelets, just how hard is it to send out 2 small bracelets in the post!!!!!!
Their customer service is the worst I have ever dealt with.....:mad: