My Ciao money has gone!

Mrs(no)money

i have just spoken to ciao and apparently the person who handles the account queries isnt in til Monday....(i think they mean Tuesday as its Bank hol!). I suppose i will have to try again then, although its hard to believe that only one person knows anything about it.... Patience!!

MBN

Mrs(no)money wrote:

i have just spoken to ciao and apparently the person who handles the account queries isnt in til Monday....(i think they mean Tuesday as its Bank hol!). I suppose i will have to try again then, although its hard to believe that only one person knows anything about it.... Patience!!

Thanks for letting us know. No answer to my email so far.:(

bluekp

Oh No!

Just seen this thread and checked my account and my £15.66 has gone too. I know it's not a lot of money but I was saving it for my honeymoon :mad:

user051105

Well, I have a reply from ciao and it as follows

Thanks for your email.

The reason your account has shown as empty is because of a database problem that affected us yesterday and on Tuesday.

Your correct balance will be restored as soon as possible.

We apologise for the inconvenience.

Thanks,

Alex Miller
Ciao UK

MBN

user051105 wrote:

Well, I have a reply from ciao and it as follows

Many thanks for sharing this with us.:T At least now we know they are still 'there', and are trying to fix the problem. Let's see what happens next.

Mrs(no)money

user051105 wrote:

Well, I have a reply from ciao and it as follows

Thats excellent news! Well, it will be when they get it sorted out!!
Hopefully it will be soon

lemontart

Mrs(no)money wrote:

i have just spoken to ciao and apparently the person who handles the account queries isnt in til Monday....(i think they mean Tuesday as its Bank hol!). I suppose i will have to try again then, although its hard to believe that only one person knows anything about it.... Patience!!

sounds like a fob off to me. what is the number prolly need to speak to technical support

Beth
xxx

Mrs(no)money

The number i rang them on was the one one their website:

Market Research

Tel: +44 (0)207 395 1240
Fax: +44 (0)207 395 1249
surveys.uk@ciao-group.com

Ciao GmbH
11 Maiden Lane
Covent Garden
London WC2E 7NA
UK

I couldnt find a number for technical support tho. Gotta say i did wonder if it was a fob off, but time will tell. At least they are still there! Also, user051105 had an email back:

Thanks for your email.

The reason your account has shown as empty is because of a database problem that affected us yesterday and on Tuesday.

Your correct balance will be restored as soon as possible.

We apologise for the inconvenience.

Thanks,

Alex Miller
Ciao UK

Dont lose faith in them yet!!

prayi

Mine has gone to 0 too.I hope it gets sorted out.I had requested a payment so am hoping to get it next mnth.

Melissa22_Mum

Big fat 0. I don't know how much I had either I never check it!