My Ciao money has gone!

mrsyorkie

i emailed them before and reuqested a read receipt. i've just had the receipt, so hopefully i will be getting an answer soon. I'll let you know when i do!

EssexGirl

I've just discovered that the £20 odd I had left there till the run up to xmas has gone as well
Will wait and see what happens in a couple of days, then complain.

Jarvissa

Argh!!

Same thing has happened to me! Don't know if I'm glad its affected everyone or not... (how will they ever rectify so many different accounts and balances???) I emailed them this morning about it, and had a reply from a lady called anita saying sorry for the inconveniance and she's forwarded my email to the technical department.

I can live with losing my 3.00 balance BUT a month ago I requested a big payout, and not only have I not received it, but all record of me ever having earnt it/requested it, has disappeared.

lfc4ever

No surprise my balance is £0.00 aswell ( Please can people post the e-mails they get back from ciao cheers

Crazyangel

Grrr....ditto here. My £20-something has gone too Keep our fingers crossed, and lets hope we all get it back !!!

By the way - when you request the money, do you HAVE top enter your bank details ? Or can you get a cheque sent to you ? I went to withdraw it the other day (typical) and said that I needed to enter my bank details, but if glitches like this are happening I'm not sure I want to....

aqueoushumour01

same here - no money in my account and the account has no record of the surveys I have completed either. I've emailed them too. It must be a technical hitch.

jonven

My accounts empty, I also got the same automated e-mail reply, doesn't sound too good does it

user051105

I have sent a letter demanding an explanation to there hq, this is beyond a joke they cannot be allowed to get away with it.

Domain name:
ciao.co.uk

Registrant:
Ciao.Com AG

Registrant type:
Non-UK Corporation

Registrant's address:
Ciao GmbH
Leopoldstr. 236
Muenchen
80807
DE

Registrant's agent:
TUCOWS Inc [Tag = TUCOWS-CA]
URL: http://www.opensrs.org

Relevant dates:
Registered on: 17-Sep-1998
Renewal date: 17-Sep-2008
Last updated: 19-Aug-2006

Registration status:
Renewal request being processed.

Name servers:
dns.progtech.net
dns2.progtech.net

WHOIS lookup made at 18:57:27 23-Aug-2006

--
This WHOIS information is provided for free by Nominet UK the c
entral registry for .uk domain names. This information and the .uk WHOIS are:

Copyright Nominet UK 1996 - 2006.

You may not access the .uk WHOIS or use any data from it except
as permitted by the terms of use available in full at http://www.nominet.org
.uk/whois, which includes restrictions on: (A) use of the data for advertising,
or its repackaging, recompilation, redistribution or reuse (B) obscuri
ng, removing or hiding any or all of this notice and (C) exceeding query rat
e or volume limits.

The data is provided on an 'as-is' basis and may lag be
hind the register. Access may be withdrawn or restricted at any time.

I have also emailed them, fingers crossed for all

user051105

Not getting anywhere try these email addresses

[EMAIL="surveys.uk@ciao-group.com"]surveys.uk@ciao-group.com[/EMAIL]
[EMAIL="surveys.de@ciao-group.com"]surveys.de@ciao-group.com[/EMAIL]
[EMAIL="media.uk@ciao-group.com"]media.uk@ciao-group.com[/EMAIL]

UK Address for HQ

Ciao GmbH
11 Maiden Lane
Covent Garden
London WC2E 7NA
UK

Hope this helps, bye all

Poppycat

Maybe they are saying goodbye.

The word ciao (pronounced somewhat like chow, and occasionally misspelled as such) is an informal verbal salutation or greeting, meaning "goodbye"

http://en.wikipedia.org/wiki/Ciao

I hope folks get there money it does looks a little odd to say the least