HTC Desire Vodafone 500mb Fair Usage Policy

essex_chris

swilliam wrote: »

Important to whom ?

i'd have thought you could read between the lines a touch there. If anybody here actually thinks that a dispute between them and Vodafone was less important than say the conflict in the Middle East, wars in Iraq of Afghanistan, or tension between China and Tibet then any sane person would suggest that they should reassess how they decide what's important.

The conversation i had with Tom was quite clear and specific in regards to being monitored & charged when it comes to Mobile Internet. I have yet to have full clarification by email in regards to what was discussed, but it is the weekend.

I did express how badly i think this has been handled, and after pointing a few things out Tom was able to admit or at least acknowledge just how silly some of the situation had become.

Hopefully in a day or two i'll have all i wanted, and hopefully Vodafone will be clear to all customers about the situation.

Benefit of the doubt by me is effectively being granted. Hopefully Tom & Vodafone live up to their side of things.

DarkConvict

8 days until the changes are meant to take affect. Any of you got an announcement from vodafone yet?

bym007

DarkConvict wrote: »

8 days until the changes are meant to take affect. Any of you got an announcement from vodafone yet?

Nope, none at all in any shape or form.

"Since we are not changing anything, we do not need to inform you" Crap yeah!

slewis1972

ok -does anyone know, if they are saying there is no change, where does that put us next month, when the changes are supposed to take effect?

Upto now I have not reached the 500mb limit, but this week I am as I am way from home for a week a month now and will be downloading stuff on a regular basis. Had a "unlimited" contract on my n900 for nearly 6 months now.

My concern is that Vodafone will switch the tables on us consumers and screw us over next month.

Thoughts?

Scott

tsurumaru

Hi all,

I've been following this issue since it first appeared on the Vodafone Eforum as I have just been able to upgrade on Vodafone and would like the HTC Desire.

Today I popped into a Vodafone store and asked them about upgrading. At first I was offered a stadard 500mb data package but when I told the rep I heard online Vodafone were going to be charging for going over the 500mb limit he instantly offered to put me on the 1gb IPhone package at "no extra cost" so this was pretty interesting.

Just out of interest I asked in both Orange and T-Mobile stores what their equivalent packages were. The T-Mobile reps actually laughed at Vodafone's new pricing structure and didn't believe me at first. After checking online one of them actually rubbed his hands together (probably in the anticipation of the leverage this would give them over VF).
Orange were aware of this already and were quick to point out that they were changing their current data policy too, but in the opposite direction ie their FUP was about to become unlimited with their customers never having to pay for going over the FUP amount.

Just thought this might interest you all. I think VF have made a serious mistake in their policy change and might just have lost one extra subscriber.

bym007

tsurumaru wrote: »

Hi all,

I've been following this issue since it first appeared on the Vodafone Eforum as I have just been able to upgrade on Vodafone and would like the HTC Desire.

Today I popped into a Vodafone store and asked them about upgrading. At first I was offered a stadard 500mb data package but when I told the rep I heard online Vodafone were going to be charging for going over the 500mb limit he instantly offered to put me on the 1gb IPhone package at "no extra cost" so this was pretty interesting.

Just out of interest I asked in both Orange and T-Mobile stores what their equivalent packages were. The T-Mobile reps actually laughed at Vodafone's new pricing structure and didn't believe me at first. After checking online one of them actually rubbed his hands together (probably in the anticipation of the leverage this would give them over VF).
Orange were aware of this already and were quick to point out that they were changing their current data policy too, but in the opposite direction ie their FUP was about to become unlimited with their customers never having to pay for going over the FUP amount.

Just thought this might interest you all. I think VF have made a serious mistake in their policy change and might just have lost one extra subscriber.

Well following this and numerous other forums, it seems that you are first of many customers lost for VF.

danielz000

The T-Mobile tariff for the HTC desire is unlimited subject to a 3000mb FUP. If you go over the 3000mb they simply disable streaming and p2p. No extra charges. No blocked internet.

Thanks for our 500mb VF, very generous.

PvtPyle

If anyone is charged for data next month, then as far as I can see they are in breach of contract. Data "charges" have not been agreed between customer and VF. You bought an "unlimited" data bundle. The ASA allowed VF to call it an "unlimited" bundle on the basis that any FUP that is applied does NOT have a hard limit. It is there in black and white on the ASA website.

So, if VF were to charge a customer on the "unlimited" data package come June 01st, then I believe you have excellent grounds to refute the unagreed charges. Namely, you were not informed in advance of what these additional charges would be (as per the Ts and Cs of the agreement).

At this point I am quite sure that VF will tell you that "the FUP has always been in place, we are simply exercising our right to charge for excess data usage." When they do, that provides you with the terms by which you are entitled to rescind the airtime agreement between you and VF. Namely, that the charging disadvantages you financially to the value of 10% or greater than your monthly tariff.

If I get charged next month, I will actually be quite pleased. It gives us all the ammo we need, surely?

1jim

what is the t-mobile cost per mth for this?

PvtPyle

T-mobile tariffs for the Desire start at around £25pcm and go up to £40pcm depending on the minutes/text allowance and length of contract (i.e. 18 or 24 months).