HTC Desire Vodafone 500mb Fair Usage Policy

neonplanet40

What if they wait 2 months to charge though but introduce the changes in the 1st of June? What then?

danielz000

http://www.bitterwallet.com/vodafone-data-charges-1gb-data-for-new-desire-customers-from-1-june/29894

PvtPyle

neonplanet40 wrote: »

What if they wait 2 months to charge though but introduce the changes in the 1st of June? What then?

They could wait a year before charging, it doesn't matter. The airtime agreement clearly states that customers will be notified of any changes to the tariff 30 days before it is applied (although VF have been saying 14 since this fiasco started).

If they text you or email you to tell you they are going to charge you for exceeding the 500MB limit then you have the grounds to cancel on the basis you were missold the contract, as "unlimited" data was not "unlimited" at all it has a hard cap of 500MB. You could also reference the ASA ruling I mentioned before.

If they charge you £5 then for most people that equates to 10% or greater of your monthly spend and therefore you are entitled to cancel because the data charges are financially disadvantageous.

That's how I see it anyway.

P.s. If I cancel my airtime agreement (by any means, on any grounds) I do not intend to return my handset. If they tell me I have to, I'll just say no.

flyingscotno1

danielz000 wrote: »

The T-Mobile tariff for the HTC desire is unlimited subject to a 3000mb FUP. If you go over the 3000mb they simply disable streaming and p2p. No extra charges. No blocked internet.

Thanks for our 500mb VF, very generous.

T Mobile is a bit of a funny one, as nobody knows what they do, including their CS reps.

I have the Desire on T-Mobile and I cannot get a straight answer from them. If you get it from T-Mobile direct as a new customer it is 3GB internet allowance as standard with all packages and you get to choose another flexible booster. I however didn't get it as a new customer from T-Mobile and am told repeatedly I am 1GB (still enough really) using the internet booster, but would have to pay and additional £5 for extra boosters which is a pain. Might fight this later if I have the will!

danielz000

flyingscotno1 wrote: »

T Mobile is a bit of a funny one, as nobody knows what they do, including their CS reps.

I have the Desire on T-Mobile and I cannot get a straight answer from them. If you get it from T-Mobile direct as a new customer it is 3GB internet allowance as standard with all packages and you get to choose another flexible booster. I however didn't get it as a new customer from T-Mobile and am told repeatedly I am 1GB (still enough really) using the internet booster, but would have to pay and additional £5 for extra boosters which is a pain. Might fight this later if I have the will!

I did notice the 1GB allowance in the T&Cs but in the store and on their site I saw the mention of 3GB... I guess the best thing you could do is find your contract and see which one you signed... I'm sure the website stated the 3GB contract was for all HTC phones, but maybe they introduced that after you bought yours... I suspect if you ask them to change you to 3GB they probably won't complain too much...

Seriously though, even 1gb is pretty reasonable if they don't charge you for going over and just stop your streaming and p2p... I'd be happy signing a contract like that on the basis of agreeing people shouldn't be using p2p on a mobile any way... 500mb from VF on the other hand is ****ing disguisting! lol

andywicks

Have received yet another response from Vodafone denying that they are making any changes.

Andy_Wicks wrote:

From reading your previous response, you have confirmed that Vodafone have made an announcement on their eForum which states that Vodafone are introducing new charges and applying them to existing contracts which include the 500MB Fair Usage Policy.


That the application of the new charges will not come into effect for a period of a few months is irrelevant in all of this.

The facts, as I understand them, are:
1. There are no existing out-of-bundle charges in place for a customer who has Unlimited Mobile Internet (with 500MB FUP) in their contract
2. Vodafone have confirmed that they are introducing a new charging structure for customers who use their data allowance.
3. This new charging structure constitutes a change to the Terms and Conditions which were in force at the time my agreement was signed with Vodafone last year.
4. This change to my Terms and Conditions will put me, the consumer, at a significant material disadvantage. As I consumer I have the right to reject these changes and have written to Vodafone to notify them of this.
5. Vodafone have confirmed that, despite me informing them of my decision to reject the changes, they are going to implement these.
6. As a consumer, I have the right to rescind the agreement without incurring any penalty charges.

If you still believe that I am incorrect, I would greatly appreciate a response explaining where my understanding of the facts fall down.

Reply_from_Andrew_Woodvine_(Vodafone) wrote:

Hi Andy

We haven't changed the terms and conditions, all we've done is announced how much we will charge customers if they exceed the FUP over several months and they continue to exceed the FUP after we've contacted them to offer them an alternative price plan but choose to stay on the existing price plan.

You are still not being charged for exceeding the FUP and won't unless we contact you to inform you otherwise. As we haven't introduced any new charges you are not eligible to cancel.

All the best

Andrew Woodvine
Customer Relations Adviser
Vodafone UK

Have sent them another email asking them to answer my original question.

Andy

danielz000

Did you tell them that the new charge constitutes a change in your agreement?

andywicks

danielz000 wrote: »

Did you tell them that the new charge constitutes a change in your agreement?

I have replied asking them to answer my original question and to confirm what the EXISTING charging structure is for out-of-bundle data usage. When they come back with a response to that I will try again.

Andy

Tony5101

It would be good to be able to even get a reliable service from them to let you know what your data usage is.
With 3, all you do is log into their Planet 3 service, and your most up to date usage is there - for all products. (voice, sms/mms/data)

flyingscotno1

danielz000 wrote: »

I did notice the 1GB allowance in the T&Cs but in the store and on their site I saw the mention of 3GB... I guess the best thing you could do is find your contract and see which one you signed... I'm sure the website stated the 3GB contract was for all HTC phones, but maybe they introduced that after you bought yours... I suspect if you ask them to change you to 3GB they probably won't complain too much...

Seriously though, even 1gb is pretty reasonable if they don't charge you for going over and just stop your streaming and p2p... I'd be happy signing a contract like that on the basis of agreeing people shouldn't be using p2p on a mobile any way... 500mb from VF on the other hand is ****ing disguisting! lol

My contract is a bit dubious as I didn't get it from T-Mobile but the Carphone Warehouse. It mentions minutes, texts and unlimited internet, but not the 1GB cap, and also states that I can contact the network to set up additional bundles. I'd view this that the unlimited internet is part of the contract and I can choose another booster say unlimited landlines. When I contacted them to port my number they weren't committal on it, but said with a smart phone don't remove the unlimited internet booster. I don't think they know exactly! Still happy enough with 1GB if I want to challenge them I'll look at their site and question it.