HTC Desire Vodafone 500mb Fair Usage Policy

swilliam

essex_chris wrote: »

i'd have thought you could read between the lines a touch there. If anybody here actually thinks that a dispute between them and Vodafone was less important than say the conflict in the Middle East, wars in Iraq of Afghanistan, or tension between China and Tibet then any sane person would suggest that they should reassess how they decide what's important.
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Well I dont see anyone giving up on their dispute with Vodaphone and standing outside the House's of Parliament with raised banners.

So I would assume that answers your question

nm83

flyingscotno1 wrote: »

My contract is a bit dubious as I didn't get it from T-Mobile but the Carphone Warehouse. It mentions minutes, texts and unlimited internet, but not the 1GB cap, and also states that I can contact the network to set up additional bundles. I'd view this that the unlimited internet is part of the contract and I can choose another booster say unlimited landlines. When I contacted them to port my number they weren't committal on it, but said with a smart phone don't remove the unlimited internet booster. I don't think they know exactly! Still happy enough with 1GB if I want to challenge them I'll look at their site and question it.

Having had a shifty through the T-Mob website at the time I was looking, I believe they implement a 3GB FUP for Android handsets (standard 1GB otherwise) when you buy direct from T-Mob. The added incentive to buy direct from T-Mob is that some of their packages include the Internet booster free of charge, so your standard choice of booster remains in tact. 3rd party vendors, in order to sell a deal with internet included, have to use the available booster option for internet, hence charging the standard £5/month for any additional boosters.

N20Y1D

flyingscotno1 wrote: »

My contract is a bit dubious as I didn't get it from T-Mobile but the Carphone Warehouse. It mentions minutes, texts and unlimited internet, but not the 1GB cap, and also states that I can contact the network to set up additional bundles. I'd view this that the unlimited internet is part of the contract and I can choose another booster say unlimited landlines. When I contacted them to port my number they weren't committal on it, but said with a smart phone don't remove the unlimited internet booster. I don't think they know exactly! Still happy enough with 1GB if I want to challenge them I'll look at their site and question it.

Going off topic here (or rather remaining off topic) i recently took out a contract with T-mobile via mobilephonesdirect and found out afterwards that the 'unlimited internet' was via the 'flexible booster'.

I contracted MPD and complained about this and was ready to send the handset back under distance selling regs.

I gave T-Mobile a call and explained i had purchased the Desire on a T-Mobile contract so should have the internet included as standard, which they agreed to, once they did that i then pointed out that it was an Android handset so i should be on the 3gb package, which again they agreed with and that i could use my flexible booster for 'unlimited landline calls'

They were really helpfull, the exact opposite of Vodafone, so the minute my Vodafone contract is cancelled they will be the first port of call....

essex_chris

I got an email this morning informing me that my new is available online. I've gone to check it, and despite all the time spent on the telephone, and back and forth via email it seems that all the promises that my bill was now corrected and would be £35 a month with a retentions discount meaning that before any additional charges it would be £17.50

It's not, despite promises and assurances from Amanda at the Vodafone Directors Office i'm not really sure what they expect me to think.

Still no word back from Tom but it is only Tuesday so he deserves the benefit of the doubt, but i am gobsmacked that Vodafone Customer Services can continue to be so unreliable.

N20Y1D

Is there a new cancellation letter template? or can someone point me to the old one?

Also how do you go about working out how much to make the cheque out for? Or can you do it without sending the cheque and just leave the direct debit open for the time being?

danielz000

N20Y1D wrote: »

Is there a new cancellation letter template? or can someone point me to the old one?

Also how do you go about working out how much to make the cheque out for? Or can you do it without sending the cheque and just leave the direct debit open for the time being?

Have you looked at the other MSE thread? I posted a cancellation letter in there and they cashed the cheque that was in it...

It also show's calculations for paying the remainder of your bill...

Edit: https://forums.moneysavingexpert.com/discussion/comment/32639789#Comment_32639789 (post 18)

N20Y1D

Cant seem to locate the thread with the cancellation template?

danielz000

What happened when you opened the link above and go to post 18?

Any way, the direct link is: http://www.megaupload.com/?d=UWLITTMM

Let me know how you get on...

N20Y1D

danielz000 wrote: »

What happened when you opened the link above and go to post 18?

Any way, the direct link is: http://www.megaupload.com/?d=UWLITTMM

Let me know how you get on...

Sorry, i saw your post, went off to find it and didnt see you'd edited it...

danielz000

Hahah! Whoops! Sorry!