HTC Desire Vodafone 500mb Fair Usage Policy

gjchester

N20Y1D wrote: »

Do you read what is posted here.


a direct quote from jon_vodafone:
In my personal view, and that of Offcom's, the word "Unlimited" in this context is not being mis-used.

I've highlighted the key word in that statement. This is his personal view, not Vodafones corporate stance.

Besty

Take it there's not been much progress... I've still got 15 months left on my contract and these changes will probably never affect me but I could really do with getting rid of this N97!

gjchester

zzleezz wrote: »

@gjchester

Ive gone through some of your previous posts and all you have done over many many posts in this and other threads is tell people that they are wrong in this matter.

Which I agree basically appears to be Vodafones stance, and no I dont work for them. I'll come back to the point I made earlier.

The fact are simple, it's just it's not what people want to hear.

The thread seems to be descending into a few people ponying each other on. The only progress reported is andywicks and CaptainD. Andy has since been told (and the current state is) if he cancels he will be charged an early termination fee. CaptainD has said he's moved but until the final bill comes in will not know if he has to pay a fee (and the current indication is he will get a rather large bill). As I also said it's not the act of requesting a PAC that causes an early termintion fee to be paid it's using it.

You (and the others here) may not like to hear that you can't cancel the contract due to this, unfortunalty thats what Vodafones stance is. You could try taking them to court, and see if you win, but thats the only way this will be resolved for sure.

bym007

gjchester wrote: »

Which I agree basically appears to be Vodafones stance, and no I dont work for them. I'll come back to the point I made earlier.

The fact are simple, it's just it's not what people want to hear.

The thread seems to be descending into a few people ponying each other on. The only progress reported is andywicks and CaptainD. Andy has since been told (and the current state is) if he cancels he will be charged an early termination fee. CaptainD has said he's moved but until the final bill comes in will not know if he has to pay a fee (and the current indication is he will get a rather large bill). As I also said it's not the act of requesting a PAC that causes an early termintion fee to be paid it's using it.

You (and the others here) may not like to hear that you can't cancel the contract due to this, unfortunalty thats what Vodafones stance is. You could try taking them to court, and see if you win, but thats the only way this will be resolved for sure.

Do not take this as an offence, rather as a positive critique on your style of forum posting.

I see you have got the attention of this thread once again (which is good generally). Can I also thank you massively for telling us your point of view. But as zzleezz pointed out a view posts back, I understand what you are trying to tell me. So since I have understood your point, could you kindly tell me something new, rather than repeating the same information every 10 posts.

danielz000

gjchester wrote: »

Which I agree basically appears to be Vodafones stance, and no I dont work for them. I'll come back to the point I made earlier.

The fact are simple, it's just it's not what people want to hear.

The thread seems to be descending into a few people ponying each other on. The only progress reported is andywicks and CaptainD. Andy has since been told (and the current state is) if he cancels he will be charged an early termination fee. CaptainD has said he's moved but until the final bill comes in will not know if he has to pay a fee (and the current indication is he will get a rather large bill). As I also said it's not the act of requesting a PAC that causes an early termintion fee to be paid it's using it.

You (and the others here) may not like to hear that you can't cancel the contract due to this, unfortunalty thats what Vodafones stance is. You could try taking them to court, and see if you win, but thats the only way this will be resolved for sure.

you really need to go read through this entire thread and the eForum one, it's far from people just egging each other on.

as for the facts they are far from simple, vodafone are stating they are not introducing a cap when they clearly are, they've admited they're introducing charges but won't let people cancel, there's plenty of other aspects too but as I'm on a phone I can't list them all.

zzleezz

I stand by what I said in my last post, communicating with you is spookily similar to communicating with VF CS. Like them you ignore pertinent information and focus on your own statements.

Answer this, if Vodafone are not bringing in new charges then why did Gordon last night, the lady I spoke to at VF191 and Vodafone eforum admins all say that they are?

I'll predict your response by assuming you will state that VF have always reserved the right to charge for excessive usage, and you would be correct to say that. But the problem lies in the fact that they had stated on many occasions that the 500mb soft cap was just there as.a guide.and that their policy was not to charge people for exceeding the cap.

At this point I assume you would say tough. Well that may be so but when something in your life changes that is unfair and unreasonable in your view do you turn round bend over and just take it? Somehow I doubt it.

You have stayed your case, on far more occasions than is really necessary. Why not just leave us whiners to wallow and find someone else to naysay?

andywicks

Today I received more information on Vodafone's opinion about whether I have been notified as yet:

Official_Answer_from_Tom wrote:

- The messages that have gone out so far don't constitute formal notification

- What is accepted as an actual notification that we should provide you at any point we change things would be an email, a letter or a text message with a link to more information

- What we have done on the forum is to broadcast something on a webpage which not everyone is aware of. It absoltely definitely does not constitute anything you can cancel on the basis of at this moment in time.

Still struggling with this one. My understanding of the Official Answer is that just because not everyone has definitely seen the forum, Vodafone have assumed that I haven't? Reading through the T&Cs again I can't see anywhere that it states that the notification of change must be provided by email, letter or text. As far as I can see it just says that I will be notified?

Vodafone_Terms_and_Conditions_from_1st_July_2009 wrote:

7.1. We may change our Charges and/or introduce new Charges from time to time. If we increase our Charges, we will give you at least 14 days notice. If we believe any change in our Charges will not disadvantage you, it may be included without notice.
7.2. We can make changes to or withdraw Services at any time and we can make changes to and/or introduce new terms to this Agreement at any time. We will give you at least 30 days notice of these changes if we do and you may have a right to end this Agreement under clause 11.

Can anyone point out where it does state that notification has to be in form of an email, a letter or a text message? Or that an announcement on a Vodafone website does not constitute a notification?

Thanks,

Andy

DarkConvict

We will give you

They do not just announce it, they are required to personally tell you, so expect an email and/or text message. Text message is the most reliable means.

nembot

The solution, go with a cheaper provider.

andywicks

DarkConvict wrote: »

They do not just announce it, they are required to personally tell you, so expect an email and/or text message. Text message is the most reliable means.

I am not disagreeing that they need to ensure everyone is notified of these changes, but what I am disagreeing with is that they say an official announcement on their own website (of which the forum is a part) does not constitute notification of the changes. Surely the fact that we have seen it on the forum means that we have notice on top of what Vodafone are legally required to give us, but that this still constitutes notice of a change to charges?

Andy