HTC Desire Vodafone 500mb Fair Usage Policy

danielz000

KevinM2k wrote: »

Has anyone actually sent that letter in yet? Im going to wait until Ive had notification.

I haven't had any texts from them, not even about the roaming charges.

Me me me! I sent mine in and uploaded it on the other thread for everyone!

oslingsby

Has anyone been able to cancel yet, i cant afford to wait until i get charged extra to prove it will increase bill by 10%

N20Y1D

More from bitterwallet:

http://www.bitterwallet.com/vodafone-statements-contract-changes-and-statistics/29526

We’ve already posted extensively on Vodafone today, but here’s the official response to our earlier unanswered questions, and a couple of others we asked for clarification on. They have been answered by Jakub Hrabovsky, Head of Web Relations.

BW: Will there be a change to standard terms from 1 June?
JH: Yes, there will be minor changes; in particular in the price plan documentation outlining the process of notifying customers before they incur out of bundle charges

We’ll have to wait until Vodafone issues official confirmation of this, but as we’ve pointed out on numerous occasions, any modification of the terms requires 30 days notice, not 14.

BW: When quoting the 97% figure, are you referring to data allowances of 500MB only, or all data allowances of all sizes that are available?
JH: I think I’m repeating myself here when I say that it’s for all our mobile internet bundle subscribers. So yes, all data allowances.

This is a bizarre admission. Throughout the week, Vodafone has told customers they are worrying unnecessarily about the new data charges, because 97% of customers with a 500MB monthly allowance never reach it, leaving just 3% that use more than their 500MB allowance:

In our earlier dialogue with Jakub and elsewhere on their forums, this statistic has been repeated in the context of 500MB data allowances. But if it includes all data allowances, the statistic is both meaningless and misleading, because it includes customers with far higher data allowances who are far less likely to exceed their allowance.
It’s impossible to determine how many customers with a 500MB monthly allowance are in danger of exceeding it. The point of asking the question was to allow Vodafone to help themselves and remove any ambiguity; they haven’t done that at all.

BW: When describing mobile data allowances in the past, Vodafone has described them as “unlimited, subject to FUP”. It’s clear that Vodafone are imposing hard limits on data usage now (which will incur charges if breached more than twice) – what would you say to customers who feel they’ve been mislead by claims of unlimited data?
JH: Vodafone’s always referred to unlimited as subject to FUP as you say and we’ve always said that customers will be charged for out of bundle usage. However, when we sell our handsets (like the HTC Desire) we’re not selling those on unlimited plans. The reason for this is that we believe that it’s only fair to our customers.

As far as we’re aware, the term unlimited was only removed from the tariffs on the Vodafone website in the past week.
We’d love to know what you make of all of this. If you receive any formal notification from Vodafone concerning the changes, please send it to us at [EMAIL="bitterwallet@gmail.com"]bitterwallet@gmail.com[/EMAIL], and we’ll come back to you after the weekend.

andywicks

KevinM2k wrote: »

Has anyone actually sent that letter in yet? Im going to wait until Ive had notification.

I haven't had any texts from them, not even about the roaming charges.

I sent one in but was informed that, as I haven't been notified yet they would not cancel my contract. My return argument was that if I hadn't been informed, how come I know about it?

They have made a statement on a public forum informing that, from 1st June, they will be enforcing their existing Fair Usage Policy and charging for usage over 500MB at a rate of £5/500MB. Surely if I read this I have been informed?

Andy

N20Y1D

BW: When describing mobile data allowances in the past, Vodafone has described them as “unlimited, subject to FUP”. It’s clear that Vodafone are imposing hard limits on data usage now (which will incur charges if breached more than twice) – what would you say to customers who feel they’ve been mislead by claims of unlimited data?
Jakub Hrabovsky, Head of Web Relations: Vodafone’s always referred to unlimited as subject to FUP as you say and we’ve always said that customers will be charged for out of bundle usage. However, when we sell our handsets (like the HTC Desire) we’re not selling those on unlimited plans. The reason for this is that we believe that it’s only fair to our customers.

danielz000

Nice spot there

oslingsby

Dont know if anyone can help me but i got my second contract phone through carphone warehouse and on these terms and conditions i have got with order on other side that i had to sign there is no mention of any fair use policy, caps or pricing for the internet it simply shows on the front that unlimited mobile internet is included, am i right in saying me and vodafone signed a contract without a fair use attached?

DarkConvict

ASA wont step in on onsite advertising.

markcd

the ad posted above does refer to the 500Mb limit in the yellow box

CaptainD_2

oslingsby wrote: »

Has anyone been able to cancel yet, i cant afford to wait until i get charged extra to prove it will increase bill by 10%

Yes, got my PAC code yesterday- was 3 months into a £45 per month contract so am temporarily without phone.

Luckily I've just found this great deal on the internet:

http://www.nokiaretail.co.uk/Brands/Nokia/Nseries-Multimedia-Phones/sb489/p26078.htm

Thats pretty sweet, looks like £15 a month LESS than what I was paying originally......unlimited internet too!! Doesn't look like a fair use policy applies to that one either so that will be perfect for my data-hungry applications!!

Looks like I'll be returning to the fold then, Dammit Vodafone, why didn't you tell me about this fantastic deal on the phone the other day?

Man, some people are such timewasters