HTC Desire Vodafone 500mb Fair Usage Policy

Notsram

Not according to Vodafone... all the texts they've sent me have clearly stated I have a 500MB allowance.

*edit* Have now received another reply...

"Hello Mr. xxxx,

I will surely look into the details.

Mr. xxxx, I have discussed the issue with my manager and also have reviewed the last bill and see that your overall bill is not increased by more than 10%.

The data which you have brought is collectively for the 3 months.

The fact which we have stated(about 10%) is for the respective month only. However you have counted the usage collectively for 3 months. It does not came under 10%.

This is the reason your account cannot be cancelled without paying the early cancellation fee."

In other words, Vodafone are now claiming that the figures for my last three months usage, which I've taken directly from my last three bills on their website are cumulative, rather than individual! For the record, the figures I've quoted to them are 1200MB for June, 875MB for July and 1001MB for August. Now, correct me if I'm being amazingly thick here, but if those figures were cumulative, they'd go up each month! Not up, then down, then back up again.


Really, this would be completely laughable if it wasn't so pathetic.

Am now about to send them (yet another) email, asking for a straight answer...

ZootHornRollo

do you normally incur out of bundle charges on your bill?

It is a 10% increase against your monthly bill that they are assessing, not a 10% increase versus your monthly contract.

edit : disregard the above, it was a response to an earlier post that has now been answered

ZootHornRollo

Notsram wrote: »

Not according to Vodafone... all the texts they've sent me have clearly stated I have a 500MB allowance.

*edit* Have now received another reply...

"Hello Mr. xxxx,

I will surely look into the details.

Mr. xxxx, I have discussed the issue with my manager and also have reviewed the last bill and see that your overall bill is not increased by more than 10%.

The data which you have brought is collectively for the 3 months.

The fact which we have stated(about 10%) is for the respective month only. However you have counted the usage collectively for 3 months. It does not came under 10%.

This is the reason your account cannot be cancelled without paying the early cancellation fee."

In other words, Vodafone are now claiming that the figures for my last three months usage, which I've taken directly from my last three bills on their website are cumulative, rather than individual! For the record, the figures I've quoted to them are 1200MB for June, 875MB for July and 1001MB for August. Now, correct me if I'm being amazingly thick here, but if those figures were cumulative, they'd go up each month! Not up, then down, then back up again.


Really, this would be completely laughable if it wasn't so pathetic.

Am now about to send them (yet another) email, asking for a straight answer...

so if i am reading that correctly they are only assessing last month and excluding all others?

Notsram

RESULT!

Emailed customer services yesterday to say that if they couldn't or wouldn't reply to me, I would go directly to the directors office. About 15 minutes later, I received one of the texts saying they'd reply within 24 hours. Just got this email:-

"Hello xxxx,

I sincerely apologise for the inconvenience caused to you and also for the time you have taken in attempting to get these issues resolved.

I consulted my manager with regard to your issue and we have assessed your request and confirm as the charges would increase your overall bill by 10% or more you are eligible to cancel your account without penalty and retain the equipment provided for use with this agreement.

Your request has been processed and your account will be cancelled on the 30th September 2010, you will be required to make payment for all line rental and usage charges up to and including this date via your normal payment method.

Trust this helps."


Yah bloody hoo!!!!!!!!!!!!!!!!!!!!!!!!!

4$£&*(£$&*(!

Notsram wrote: »

RESULT!

Emailed customer services yesterday to say that if they couldn't or wouldn't reply to me, I would go directly to the directors office. About 15 minutes later, I received one of the texts saying they'd reply within 24 hours. Just got this email:-

"Hello xxxx,

I sincerely apologise for the inconvenience caused to you and also for the time you have taken in attempting to get these issues resolved.

I consulted my manager with regard to your issue and we have assessed your request and confirm as the charges would increase your overall bill by 10% or more you are eligible to cancel your account without penalty and retain the equipment provided for use with this agreement.

Your request has been processed and your account will be cancelled on the 30th September 2010, you will be required to make payment for all line rental and usage charges up to and including this date via your normal payment method.

Trust this helps."


Yah bloody hoo!!!!!!!!!!!!!!!!!!!!!!!!!

That's two of us now, feels good doesn't it?

The only difference between me and thee is I kicked up such a stink and began to phone daily recording these calls and forwarding every bit of wrong information to the Director's office, which meant once my termination was decided it was done with immediate effect when my PAC applies. In other words since my PAC will have been used by tomorrow, my last day of service is tomorrow and that is when I have to pay charges up to. (Yes, by the time I finished with them they were that keen to get rid of me).

Over the next week you, like me, will find there is life after Vodafone

Notsram

Yeah, I did think about pushing for an immediate termination, but to be honest I'm happy with this. I've got out of my contract almost 20 months early, and got to keep the handset so can now either keep the handset and go for a much cheaper sim only deal, or sell it and get a new handset

Vodafone are cancelling my contract on the 30th of this month, the day before they start charging for internet usage, so I should be ok on this too...

Goodbye Vodafone. You can sure I won't be back!

slewis1972

Bonus. Just emailed ccare.webmails@help.vodafone.co.uk with my data usegae for the last 3 months - which is all over 500mb which is my amount I should only be downloading per month. 3 hrs later, email from vodafone saying they are waiver the early cancellation charge and my contract is ending on the 30th September - bonus.

mr_bridger_2

well, after a good week or so waiting for my "missing" online bill for august to be reprinted and sent to me, my letter was finally sent to them and landed on their doorstep at 7am this morning.

how long should i leave it before phoning / emailing them to confirm?? any particular department to call? i only have the normal cust services number. didnt know if anyone has the number for the office whe recieves the letters?

R.

creditcretin

I'm not sure there is an office where they are recieved, judging by the signature of the person who signed for mine it's a cage at the zoo with a tyre hanging from a rope.:)

Seriously though, don't wait around.
If it was recieved today get on to them today.

Email the web care team, the directors office, web relations, guy laurence. just do one email and cc all of them. The addresses are all below

[FONT=Trebuchet MS]Thanks to  CitySlicker                                    

All ending vodafone.com[/FONT]  [FONT=Trebuchet MS]

guy.laurence@
vittorio.colao@
vodafonedirectorsoffice@

All ending vodafone.co.uk[/FONT]    [FONT=Trebuchet MS]

webrelations@gb.[/FONT] [FONT=Trebuchet MS]
ccare.webmails@help.[/FONT]

KevinM2k_2

I sent a letter in which was delivered on the 3rd September and signed for by 'ROBERTS'... rang customer service today, they completely deny even receiving a letter!!

I have just emailed all 4 email addresses given by cityslicker (thanks) and hopefully will get some clarity on this! i.e. Cancel!