2.5 Yr old Thrown out of beefeater

aliasojo

Hintza wrote: »

Should have sorted more of the issues out at the time. Not much you can do now.

Just don't go back.

I agree with Hintza here, the food issues would have been best queried at the time. I suspect that's what you'll be told if/when you get a reply to your complaint. They don't have the same impetus to sort things out for you afterwards imo.

As for the little one crying, I've been on both sides...I've been an embarrassed Mum who recognises their child is annoying other diners and I've been an annoyed diner, so I feel for you. I suppose the level of the crying is the important bit to decide whether the manager was being fair or not. As someone else said above, other diners can't tune out the way a parent can.

It's always worth complaining when you receive what you feel is poor service, but don't be surprised if you just get a standard, 'sorry you felt let down on this occasion' type of reply.

Personally I would strike it off my list of suitable places to visit and just not go back.

Sublime_2

I wouldn't have accepted the food either if I had been served completely different from what I'd ordered. I would have called the manager over and explained why I couldn't eat/pay for it.

Its a bit harder to compalin about a meal, if you've already eaten it, and not made a complaint at the time.

I have children, so know what its like, but the manager didn't throw you out, if you were still eating there, just moved you. Best to forget about it now. I wouldn't eat somewhere where I'd had a bad experience.

heavensbug

All fair comments and I had come to that conclusion.

I appreciate places are not always family friendly but Beefeater do provide a childs menu which is what we ordered off.

I am not the only one who has had adult meals given to children. It was just a complete shame the manager was the way she was and as you say the complete lack of training.

My daughter was actually not the worst in their as we could hear others crying as well when our daughter had quietened down and we were now the other side of the restaurant/bar in the corner.

Complaint at the time was not really the way to go due to family occasion and all the other trouble we had already had. We just wanted to eat and get out. I do wish I had just walked away and not gone back in but you can't walk away from a family members 60th.

Such is life.

An expensive but important lesson I guess.

Thanks for the input all.

lucylucky

A complaint at the time is the way to go. Family occasion or not.

The cold food and incorrect meals cannot be rectified now but could have been at the time.

Older_but_not_wiser_2

coupleuk wrote: »

If your child was crying then I would have complained too.

There are many pub chains which specifically cater for kids (designated play areas etc) but Beefeater isn't really one of them, though they do provide crayons in an attempt to keep them quiet.

TBH, I wouldn't have eaten there if kids were within 50ft of me anyway. It's not just the noise, it's the total lack of supervision you (usually) get from parents in pubs.

Parents are generally "deaf" to the noise their kids make - they get to that stage where they can "tune out" - sadly, the rest of us can't.

Ah, the dreaded Victor Meldrew syndrom. Are parents now required to frequent "child friendly" restaurants only? (Must be a New Labour manifesto promise)

It seems that you are accusing the majority of parents of not supervising their children in pubs.
I can assure you that all of my friends who have children don't let their kids run wild in pubs/restaurants, and neither do we.

Anyway, back to the original point, I would have asked for the meals to be taken back and cooked properly.
Hopefully you will get the result you hope for from customer services, but if not, vote with your feet and go somewhere you will get the service you deserve.

pulliptears

If a pub chain offers a child menu then its safe to assume it welcomes children into its premises. If the "I would have complained as well" brigade want to eat in a child free, quiet environment then I suggest they research which pubs do not offer a child menu first rather than complain that a kid is doing what kids do when they get there.

Lokolo

lucylucky wrote: »

A complaint at the time is the way to go. Family occasion or not.

The cold food and incorrect meals cannot be rectified now but could have been at the time.

This is why you always get waitress's waiters or whatever, coming over to you and asking how your food is. If the customer says its fine then the restaurant has covered itself from complaints and such.

custardy

pulliptears wrote: »

If a pub chain offers a child menu then its safe to assume it welcomes children into its premises. If the "I would have complained as well" brigade want to eat in a child free, quiet environment then I suggest they research which pubs do not offer a child menu first rather than complain that a kid is doing what kids do when they get there.

i think its a British thing to expect kids to be seen and not heard when out
i dont drink so im never in a pub with my little boy but having been in places in Mainland Europe it seems many countries are happy for kids to be kids
maybe thats where our unhealthy drink culture starts

Lokolo

pulliptears wrote: »

If a pub chain offers a child menu then its safe to assume it welcomes children into its premises. If the "I would have complained as well" brigade want to eat in a child free, quiet environment then I suggest they research which pubs do not offer a child menu first rather than complain that a kid is doing what kids do when they get there.

Kids don't have to cry and scream. If I was that old and crying and screaming my Mum woulda smacked me til I shut up as its rude.

Its another reason why parents shouldn't take young kids on bloody planes.

pulliptears

Lokolo wrote: »

Kids don't have to cry and scream. If I was that old and crying and screaming my Mum woulda smacked me til I shut up as its rude.

Its another reason why parents shouldn't take young kids on bloody planes.

How do you know the child wasn't ill? In pain? suffering from a learning difficulty?

Some kids DO have to cry to let a parent know there is a problem because they have no other way of communicating.

Physically assaulting a child because its crying isn't really a solution now is it? Finding out exactly why its crying is so much more constructive don't you think?