Ryanair Volcanic Dust Rip Off

Pelican_eats_pigeon

spiro wrote: »

So the person on the BBC was talking cr*p? I don't think so. Also it is not their business model that is the issue it is the fact that they don't sell return flights they just allow you to book two single flights in one go.

I have already made a complaint to the BBC about the accuracy of this reporting. The EC Regulation is very clear - it makes not a jot of difference whether the flight is inbound, outbound, single, return or whatever; if it is a flight (covered by the Regulation) and if it is cancelled they must offer accommodation, transfers, food and telecom facilities to the passenger.

Pelican_eats_pigeon

HouseHuntr wrote: »

There's an awful lot of rubbish being spouted here on MSE about compensation rights where people are including extracts totally out of context and without FULLY reading their rights.

We are not talking about compensation, we are talking about the Right to Care. This is Article 9 of the EC Regulation. The portion relating to meals and telecoms comes into effect after any cancellation as stipulated in Article 5(1)(b).

Article 5(1)(b) also makes it clear that the portion of article 9 relating to accommodation and transfers comes into effect "in event of re-routing when the reasonably expected time of departure of the new flight is at least the day after the departure as it was planned for the cancelled flight" which is true in these cases we have seen here.

How is this out of context? The regulation is perfectly clear!

Pelican_eats_pigeon

Cityboy wrote: »

Ahem, just to clarify, flights inbound to the EU are not covered by the regulation if you are flying on a non-EU carrier.

Yes, I probably should have mentioned that

Edit: now edited to clarify that!

silvercar

A quick question. If your flight is cancelled, do you get "care" until such a time that they can accommodate you or until you cancel whichever is sooner? Or can the airline choose to refund you and have no further obligations? I'm talking of an short haul within EU, outbound flight from a home airport.

And if this "care" obligation continues, does it continue beyond the time of the return flight?

It is ryanair BTW, though I'm asking about legal obligations so the airline shouldn't matter.

Pelican_eats_pigeon

silvercar wrote: »

A quick question. If your flight is cancelled, do you get "care" until such a time that they can accommodate you or until you cancel whichever is sooner?

Yes! But if you choose to have them rebook you onto another flight you I'm not sure if you have the option of subsequently cancelling unless that flight is cancelled as well.

silvercar wrote: »

Or can the airline choose to refund you and have no further obligations?

"passengers shall be offered the choice" says the regulation, so no.

silvercar wrote: »

And if this "care" obligation continues, does it continue beyond the time of the return flight?

Good question. The Regulation doesn't seem to give any indication that it wouldn't, but I guess it would make your return flight extremely pointless! This gets a bit complicated when I think of all the possible scenarios that could pan out - what do you have in mind?

Pelican_eats_pigeon

Cityboy wrote: »

This presupposes that you are not at home when this occurs, but 'away'.

Just a quick question as to what you mean by this and why/whether it would make a difference under the Regulation?

silvercar

A group of friends were going to Spain saturday to Wednesday. Commitments mean that they won't go if there is a real risk that their return could be delayed. Now the thoughts are to have a few days in London instead, so at least the group get together, even if not abroad.

So they are thinking that if the flight is cancelled ryanair should provide them with "care" until they can be rebooked. Obviously at some point it becomes pointless going. So the question is if the flight is cancelled on saturday they could try and rebook for sun or mon and still travel. But what happens if they can't get a new booking until Tuesday or even wednesday, are ryanair be obliged to "care" for them until the time of the new flight. and does it make a difference if they then decide not to travel, or go there and back in a day?

All poor students so pennies count.

richardw

BTW ryanair have cancelled flights until Monday 1300 hours. http://www.ryanair.com/en/news/ryanair-expects-current-flight-cancellations-to-continue

Pelican_eats_pigeon

silvercar wrote: »

A group of friends were going to Spain saturday to Wednesday. Commitments mean that they won't go if there is a real risk that their return could be delayed. Now the thoughts are to have a few days in London instead, so at least the group get together, even if not abroad.

So they are thinking that if the flight is cancelled ryanair should provide them with "care" until they can be rebooked. Obviously at some point it becomes pointless going. So the question is if the flight is cancelled on saturday they could try and rebook for sun or mon and still travel. But what happens if they can't get a new booking until Tuesday or even wednesday, are ryanair be obliged to "care" for them until the time of the new flight. and does it make a difference if they then decide not to travel, or go there and back in a day?


All poor students so pennies count.

Ryanair would be obliged to care of them as far as I can see but if they then didn't travel after this care I don't think it would be looked on at all kindly and could be viewed as misrepresentation. If they went there and back in a day I don't think anyone could argue...


Cityboy's post above is worth taking into consideration as well, if they live in London they may not get far claiming for a hotel...

mikey72

What if the airline just goes bankrupt?
If they are paying for food and hotels, potentially for several days, with all the flights grounded, it's got to finish some of them off.