specialist team for tax credits renewal (merged)

Witter

Hiya, does anyone know why when i renewed i got an extra then asked for more info?? If they couldnt process it without the info sent in whats with the extra payment

Pinkpigg

Well my child care provider has come back to me today - eventually. Said it will take her too long to go through all her paperwork to work out how much I have paid over the year and that all her paperwork is presently with the accountants for her end of year returns. Said she didn't want to sound like she was being funny cos she not, but if I could go through all my cheque book stubs and let her know the total I have paid for the required period she will give me a receipt for this same amount. Fortunately I have cheque stubs for the whole of this period - happy days. I will be able to get my information off to the specialist team by the end of the week! Hope anyone else who has been asked to provide childcare has a good a provider as I have.

forgotten_2

Witter wrote: »

Hiya, does anyone know why when i renewed i got an extra then asked for more info?? If they couldnt process it without the info sent in whats with the extra payment

i think its because the comp works out ur figures under or over & that issues an under or over payment then thats where u get ur money bac then its checked from the people that work at taxcredits or specilist team just a thought though hun x

kurjam

Borgie wrote: »

Just phoned again about mine - nearly 3 weeks since I renewed. Still sitting there - still waiting to be manually processed - still nothing !!

oh dear, i will let you know if mine gets processed. . . we seem to be in the same boat.....

Keira.Aaron

Hi bn following this since the beginning! Renewed through specialist team 3 wks ago! All was fine lovely lady took all my details! Was processed within bout 3 days! Was told yest by tax cred helpline that my final award for last yr n new award for this yr were posted on 10th April! So hopefully all is fine! Do u think I'll nd to submit paperwork?

kerry13238

Witter wrote: »

Hiya, does anyone know why when i renewed i got an extra then asked for more info?? If they couldnt process it without the info sent in whats with the extra payment

that is weird cause the payment is not released until your award is finalised its new this year. have you recived your final award notice for this year?

claire0208

Hi,
I am also waiting to hear from the tax credits. I renewed 3 weeks ago via the mainline (haven't had a specialist letter) and when I rang up on Monday was told it is still 'processing'. Does this mean there is a problem with it? I wish if there was they would just tell us what information they need - its so frustrating - I feel worried even though I've got nothing to hide!! I got a provisional award notice yesterday for this year but last years isn't finalised.
C

Borgie

claire0208 wrote: »

Hi,
I am also waiting to hear from the tax credits. I renewed 3 weeks ago via the mainline (haven't had a specialist letter) and when I rang up on Monday was told it is still 'processing'. Does this mean there is a problem with it? I wish if there was they would just tell us what information they need - its so frustrating - I feel worried even though I've got nothing to hide!! I got a provisional award notice yesterday for this year but last years isn't finalised.
C

We are in exactly the same position - they will not tell me why it is taking so long or when it will be done , they just say it has to be manually processed - I am convinced they think I am lying about something ! I hate being made to feel this way.:(

forgotten_2

Borgie wrote: »

We are in exactly the same position - they will not tell me why it is taking so long or when it will be done , they just say it has to be manually processed - I am convinced they think I am lying about something ! I hate being made to feel this way.:(

there is a backlog wiv the main taxcredit helpline thats why its takin so long for people my freind is still waitin after 3 weeks she renewed wiv normal number , mine as took awhile nearly 5 weeks & they have just posted my paperwork so they say & i renewed wiv the specilist team hope that helps abit x

Borgie

forgotten wrote: »

there is a backlog wiv the main taxcredit helpline thats why its takin so long for people my freind is still waitin after 3 weeks she renewed wiv normal number , mine as took awhile nearly 5 weeks & they have just posted my paperwork so they say & i renewed wiv the specilist team hope that helps abit x

It is only taking so long as they put markers on our files preventing our renewals being automatically processed. There must be a reason why we have been singled out to have these markers put on though? They must want to look at our renewals in depth ?:(