specialist team for tax credits renewal (merged)

Witter

Pinkpigg wrote: »

Witter: Sorry I have no idea if they update on a bank holiday, I would suspect not as a bank holiday is not treated as a normal working day. I have just been lookin on line a different things and came accross an article - I have copied the following text "The Tax Credit Office sends you an award notice following your claim for tax credits. The tax credits payments you get throughout the year are temporary, or 'provisional'. This means that they are paid to you throughout the year based on your current circumstances and your income from last year. Between April and June each year the Tax Credit Office asks you to renew your claim, this helps them to check that the payments they've made to you are correct".

Thought would put it on here as it may put a few people's minds a rest. As far as I understand then - everyone gets a provisonal award following a renewal/claim and it is only finalised at the end of the year when you do your renewal. I know some people have been putting threads on here about only having received a provisional award.

Thanks alot pinkpigg at least i know its not odd that i received one, i hope they have sorted when i ring tuesday. When you renewed monday did you call them back tuesday?

broxon

Pinkpigg wrote: »

I renewed Monday - not seen anything different in my bank yet - maybe its a bit too soon to be panicking?? Would like to know though if anyone has renewed by the main number ONLY despite getting a letter from the rewewal specialist and had their renewal completed - ie. payments and award notices??? (Chance would be a fine thing getting through the number on the letter from the specialist team).

hiya i got the same through on fri too, when i phoned they where not very helpfull or understanding as i was crying for a hour to them, as i had an enquiry in april last year with all my information to be sent to them from childcare, bank statment for all account for 4 yrs Hp agreements, everything which my name was on even mobile phone bills did all this, then had a meeting with 2 staff from claimants compliance scotland in june, more info to b sent car information ie car registation forms letters from doctors did get signed off for 4 wks dur to the stress this caused me and made life hard with my 3 children, I am a single parent and have 3 kids, and selfemployed childminding i got a letter in oct 09 to saying the enquiry was completed and things fine but no sorry for what they had done to me and my kids for the 6mths. i have now reseved a letter from tax credits specialist renewal team preston now looking for me to send my 3 kids birth certificates, offical contract for childcare invoices and recepits, and all self-employment details ie taxpayers ref, type of work,num of hours, invoices for work done, profit figure. My oldest child will b 6 in aug and wee one was 2 in jan. how starainge to ask for this info now. ANY ONE BEEN THROUGH THE SAME X

broxon

hiya i got the same through on fri too, when i phoned they where not very helpfull or understanding as i was crying for a hour to them, as i had an enquiry in april last year with all my information to be sent to them from childcare, bank statment for all account for 4 yrs Hp agreements, everything which my name was on even mobile phone bills did all this, then had a meeting with 2 staff from claimants compliance scotland in june, more info to b sent car information ie car registation forms letters from doctors did get signed off for 4 wks dur to the stress this caused me and made life hard with my 3 children, I am a single parent and have 3 kids, and selfemployed childminder i got a letter in oct 09 to saying the enquiry was completed and things fine but no sorry for what they had done to me and my kids for the 6mths. i have now reseved a letter from tax credits specialist renewal team preston now looking for me to send my 3 kids birth certificates, offical contract for childcare invoices and recepits, and all self-employment details ie taxpayers ref, type of work,num of hours, invoices for work done, profit figure. My oldest child will b 6 in aug and wee one was 2 in jan. how starainge to ask for this info now. ANY ONE BEEN THROUGH THE SAME :mad:

broxon

Ratcliff wrote: »

Its a different team, but the paper is the same. I have had three investigations lately and they are all in this coloured paper. I know that sounds silly but I am wondering if one has sparked the other. Compliance only usually get involved once a renewal has happened not normally before. This is a HMRC office not normally used for tax credits. :eek:

hiya i got the same through on fri too, when i phoned they where not very helpfull or understanding as i was crying for a hour to them, as i had an enquiry in april last year with all my information to be sent to them from childcare, bank statment for all account for 4 yrs Hp agreements, everything which my name was on even mobile phone bills did all this, then had a meeting with 2 staff from claimants compliance scotland in june, more info to b sent car information ie car registation forms letters from doctors did get signed off for 4 wks dur to the stress this caused me and made life hard with my 3 children, I am a single parent and have 3 kids, and selfemployed childminding i got a letter in oct 09 to saying the enquiry was completed and things fine but no sorry for what they had done to me and my kids for the 6mths. i have now reseved a letter from tax credits specialist renewal team preston now looking for me to send my 3 kids birth certificates, offical contract for childcare invoices and recepits, and all self-employment details ie taxpayers ref, type of work,num of hours, invoices for work done, profit figure. My oldest child will b 6 in aug and wee one was 2 in jan. how starainge to ask for this info now. ANY ONE BEEN THROUGH THE SAME X

Witter

broxon wrote: »

hiya i got the same through on fri too, when i phoned they where not very helpfull or understanding as i was crying for a hour to them, as i had an enquiry in april last year with all my information to be sent to them from childcare, bank statment for all account for 4 yrs Hp agreements, everything which my name was on even mobile phone bills did all this, then had a meeting with 2 staff from claimants compliance scotland in june, more info to b sent car information ie car registation forms letters from doctors did get signed off for 4 wks dur to the stress this caused me and made life hard with my 3 children, I am a single parent and have 3 kids, and selfemployed childminding i got a letter in oct 09 to saying the enquiry was completed and things fine but no sorry for what they had done to me and my kids for the 6mths. i have now reseved a letter from tax credits specialist renewal team preston now looking for me to send my 3 kids birth certificates, offical contract for childcare invoices and recepits, and all self-employment details ie taxpayers ref, type of work,num of hours, invoices for work done, profit figure. My oldest child will b 6 in aug and wee one was 2 in jan. how starainge to ask for this info now. ANY ONE BEEN THROUGH THE SAME X

Hiya, i received the letter from the specialist renewal which said they know people find it hard renewing taxcredit every year and they would like us to speak to a specialist advisor to make sure we are receiving the right amount of taxcredit and not being over or under paid and to call the number on the letter. What did your letter say?? And what number did you have to call??

Witter

broxon wrote: »

hiya i got the same through on fri too, when i phoned they where not very helpfull or understanding as i was crying for a hour to them, as i had an enquiry in april last year with all my information to be sent to them from childcare, bank statment for all account for 4 yrs Hp agreements, everything which my name was on even mobile phone bills did all this, then had a meeting with 2 staff from claimants compliance scotland in june, more info to b sent car information ie car registation forms letters from doctors did get signed off for 4 wks dur to the stress this caused me and made life hard with my 3 children, I am a single parent and have 3 kids, and selfemployed childminding i got a letter in oct 09 to saying the enquiry was completed and things fine but no sorry for what they had done to me and my kids for the 6mths. i have now reseved a letter from tax credits specialist renewal team preston now looking for me to send my 3 kids birth certificates, offical contract for childcare invoices and recepits, and all self-employment details ie taxpayers ref, type of work,num of hours, invoices for work done, profit figure. My oldest child will b 6 in aug and wee one was 2 in jan. how starainge to ask for this info now. ANY ONE BEEN THROUGH THE SAME X

Hiya, i received the letter from the specialist renewal which said they know people find it hard renewing taxcredit every year and they would like us to speak to a specialist advisor to make sure we are receiving the right amount of taxcredit and not being over or under paid and to call the number on the letter. What did your letter say?? And what number did you have to call??

forgotten_2

Witter wrote: »

Hiya, i received the letter from the specialist renewal which said they know people find it hard renewing taxcredit every year and they would like us to speak to a specialist advisor to make sure we are receiving the right amount of taxcredit and not being over or under paid and to call the number on the letter. What did your letter say?? And what number did you have to call??

did u send ur birth certificates in in o9 !!! i really wouldnt worry hun i no its really stressful all as you can do is do as they say really but you will be fine i take my hat off to you looking after 3 kids with this worry on your own really hope its sorted for you soon x

Witter

forgotten wrote: »

did u send ur birth certificates in in o9 !!! i really wouldnt worry hun i no its really stressful all as you can do is do as they say really but you will be fine i take my hat off to you looking after 3 kids with this worry on your own really hope its sorted for you soon x

Hiya, they didnt ask for mine. I received a letter saying they know people have problems with renewing and they wanted me to ring a specialist renewal team who would check that i am receiving the right amount of money and to make sure i'm not being under or over paid. 400,000 people have also been sent the letter but the specialist renewal teams office are only open mon-fri 9am-5pm and are contantley engaged so i had to renew through the main line as i also work full time but they said it would be processed as normal and i would receive a few award notices in the post so i hope all will be sorted in a couple of days, she told me to call back tuesday and they should be able to give me new payment details. I knw taxcredit system updates over night but with the bank holiday so hopefully it will sorted by tomorrow and i can put my mind to rest as its been such a worrying process this year x

forgotten_2

Witter wrote: »

Hiya, they didnt ask for mine. I received a letter saying they know people have problems with renewing and they wanted me to ring a specialist renewal team who would check that i am receiving the right amount of money and to make sure i'm not being under or over paid. 400,000 people have also been sent the letter but the specialist renewal teams office are only open mon-fri 9am-5pm and are contantley engaged so i had to renew through the main line as i also work full time but they said it would be processed as normal and i would receive a few award notices in the post so i hope all will be sorted in a couple of days, she told me to call back tuesday and they should be able to give me new payment details. I knw taxcredit system updates over night but with the bank holiday so hopefully it will sorted by tomorrow and i can put my mind to rest as its been such a worrying process this year x

i had a letter off the renewals team nothing about a birthcertificate though , i renewed mine with them last monday mornin i phoned back the normal tax credit line & they said i havent even renewed i said i did it monday mornin they said there is nothin atall on there comp to say i phoned i was so annoyed she took my details again last wednesday so its a good job i kept phonein its now on the comp so im just waitin yet again x

Witter

forgotten wrote: »

i had a letter off the renewals team nothing about a birthcertificate though , i renewed mine with them last monday mornin i phoned back the normal tax credit line & they said i havent even renewed i said i did it monday mornin they said there is nothin atall on there comp to say i phoned i was so annoyed she took my details again last wednesday so its a good job i kept phonein its now on the comp so im just waitin yet again x

Hiya, i think it was broxon that had made a post about the birth certificate they never asked for anything like that the letter just said they know some people have problems renewing each year and they wanted me to speak to a specialist advisor to make sure i am receiving the right amount of money and not being under or over paid. So did you renew through main helpline and did they say they had to check your claim before they could renew? The woman who i spoke to insisted it had gone through fine and i would receive a few award notices in the post but i could call them tomorrow to find out my new payment details. I hope they sort all this mess out soon x