windows 7 installed now no network access PLEASE help

Grade_A_Reject

...is the ethernet port on your PC built into the motherboard on the PC or is it a separate card? Does it have any LEDs on it (at the PC end) to indicate connectivity? Do you have a spare ethernet cable to try it with?

Hold down the Windows key on your keyboard then press "R". In the box that pops up type CMD (then press enter) to start a command prompt. Type ping 192.168.1.174

What response comes back?

woodess

Grade_A_Reject wrote: »

...is the ethernet port on your PC built into the motherboard on the PC or is it a separate card? Does it have any LEDs on it (at the PC end) to indicate connectivity? Do you have a spare ethernet cable to try it with?

Hold down the Windows key on your keyboard then press "R". In the box that pops up type CMD (then press enter) to start a command prompt. Type ping 192.168.1.174

What response comes back?

it says pinging 192.168.1.174
reply from 192.168.1.20 destination host unreachable (this is stated 4 times)
then it says ping statistics for 192.168.1.174:
packets sent =4 received 4 lost 0

Grade_A_Reject

And the LEDs?

Grade_A_Reject

When you said the "modem" worked at the computer shop. What exactly did they test and with what?

They hooked your base unit up to their network?... with whose network cable?

woodess

Grade_A_Reject wrote: »

And the LEDs?

YES i really am up at this time! must be the stress of the pc lol
there are no lights when ethernet is plugged in although if it is not connected i get a cross in the icon that says no network access

woodess

Grade_A_Reject wrote: »

When you said the "modem" worked at the computer shop. What exactly did they test and with what?

They hooked your base unit up to their network?... with whose network cable?

all i can tell you is they plugged my base in and my home hub, they used my ethernet cable and he said theres nothing wrong

Grade_A_Reject

I'd be inclined to discount what the shop has said (not knowing what they tested) unless you actually saw it working when all connected up with your equipment.

As you can't even ping the HH I'd first be looking at the ethernet cable itself based on what you have said in previous posts. As you can probably tell this sort of diagnosis is pretty difficult to do remotely without being able to physically see the hardware in question and the way it's connected up.

Grade_A_Reject

woodess wrote: »

YES i really am up at this time! must be the stress of the pc lol
there are no lights when ethernet is plugged in although if it is not connected i get a cross in the icon that says no network access

Sorry I missed this post which suggests that the ethernet cable is working.

debitcardmayhem

Good Morning, sorry I couldn't get back to you yesterday was out all day, I see we have still got the problem
So could we see if we can get you up and running. could you please do the following so we can see what the current status is .
On your sons laptop and your mercury pc could you press Windows Key + R and type cmd
then type in ipconfig and tell us what is on each pc i have put the details we need below from my systems
My Laptop
Wireless LAN adapter Wireless Network Connection:

IPv4 Address. . . . . . . . . . . : 192.168.2.40
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
My Desktop
Ethernet adapter Local Area Connection:

IPv4 Address. . . . . . . . . . . : 192.168.2.30
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1

woodess

debitcardmayhem wrote: »

Good Morning, sorry I couldn't get back to you yesterday was out all day, I see we have still got the problem
So could we see if we can get you up and running. could you please do the following so we can see what the current status is .
On your sons laptop and your mercury pc could you press Windows Key + R and type cmd
then type in ipconfig and tell us what is on each pc i have put the details we need below from my systems
My Laptop
Wireless LAN adapter Wireless Network Connection:

IPv4 Address. . . . . . . . . . . : 192.168.2.40
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
My Desktop
Ethernet adapter Local Area Connection:

IPv4 Address. . . . . . . . . . . : 192.168.2.30
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1

when i do this on laptop it says iconfig is not recognised as an internal or external command,operable programme or batch file

MY DESKTOP
ethernet adapter local area connection
link local IPv6 address....fe80.2801.b5ca:8823:ecde%11
IPv4 address ...........192:168:1:20
subnet mask.................255.255.255.0
default gateway............192.168.1.254
hope this helps bit reluctant to try things on sons lappy frightened i'll do something to it:eek: