Sony Bravia 40" £499 via TV trade-in. Can you beat it?

Whynot

Folks please advise all help appreciated. After seeing a discussion on here about one of the Sony Bravia TVs I made a purchase via the internet from M&S and was delighted at the price. I got an order number and a date by which it should arrive. The money was duly taken out of my account and a few days before it was to arrive I got a dreaded cancellation email out of stock and was told my money would be refunded to my account within a few days. I thought that was a contract when they had taken your money. Have I any grounds for complaint or do I just have to put up with it. Please advise and many thanks for any help given.

Ms-Money-Penny

Whynot wrote: »

Folks please advise all help appreciated. After seeing a discussion on here about one of the Sony Bravia TVs I made a purchase via the internet from M&S and was delighted at the price. I got an order number and a date by which it should arrive. The money was duly taken out of my account and a few days before it was to arrive I got a dreaded cancellation email out of stock and was told my money would be refunded to my account within a few days. I thought that was a contract when they had taken your money. Have I any grounds for complaint or do I just have to put up with it. Please advise and many thanks for any help given.

I ordered online with M & S subsequently cancelled order as i got the TV cheaper with John Lewis. Courier rang yesterday to give me 2 hour time slot, i had to tell him order had been cancelled.

bignred05

dentonemma wrote: »

I phoned up my local M&S and they said that its only £50 trade in when you buy a new 32 inch tv. How did you £100 trade in?

bedside's offering the £100 trade in on the 32 W5810 Sony Freesat in M&S Liverpool.

I was in the Trafford centre on Friday evening (the wife & daughter where at the MEN, watching Peter Kay)
they also had the £100 trade in offer on the 32" W5810

also they had a large card advertising the fact that you could get £100 trade in against any Sony Freesat TV, simly by bringing "any" TV in to trade in

JasonLVC

Whynot wrote: »

Folks please advise all help appreciated. After seeing a discussion on here about one of the Sony Bravia TVs I made a purchase via the internet from M&S and was delighted at the price. I got an order number and a date by which it should arrive. The money was duly taken out of my account and a few days before it was to arrive I got a dreaded cancellation email out of stock and was told my money would be refunded to my account within a few days. I thought that was a contract when they had taken your money. Have I any grounds for complaint or do I just have to put up with it. Please advise and many thanks for any help given.

My understanding is that whilst the law states a contract is formed at the point your money is accepted (via credit card if online), the law does allow the vendor to withdraw from that contract if an error has been made....such as stating they had stock when they didn't or a mis-price.

Some retailers will honor their errors but if you want to persue it through the small claims court, you could do so, but the only compensation the court would offer you is to put you in the place you were at the time of purchase so either M&S HAS to provide you THAT television (and if it is no longer a current TV M&S cannot do that) or for M&S to offer you an equvialent but if more expensive you'd have to find the difference.

So in other words, there's not a lot you can do about it unless you go to court and compo is limited to the deal you were trying to buy. There'd be no extra compo for inconvenience as the courts look at material loss only.

etheldreda

Whynot wrote: »

Folks please advise all help appreciated. After seeing a discussion on here about one of the Sony Bravia TVs I made a purchase via the internet from M&S and was delighted at the price. I got an order number and a date by which it should arrive. The money was duly taken out of my account and a few days before it was to arrive I got a dreaded cancellation email out of stock and was told my money would be refunded to my account within a few days. I thought that was a contract when they had taken your money. Have I any grounds for complaint or do I just have to put up with it. Please advise and many thanks for any help given.

Sorry can't offer any advice but can sympathise cos a similar thing happened to me recently:mad: After weeks of looking I ordered a Sony KDL37-W5500 for £499 from M & S and the day after ordering I got a call to arrange a delivery date. Took a day off work and waited excitedly but I'd previously been told I'd get a call between 8 and 10am giving me a time slot for delivery so when 10am came and no call I rang their delivery place and was told the TV wasn't in stock and he couldn't understand why they had arranged delivery.
Later that day I got the cancellation telephone call telling me they wouldn't be getting the telly in stock. She did promise me a £20 M&S gift voucher for the inconvenience.
Then a few minutes later I got an email from M&S telling me the TV had been dispatched and included the line "Please note, this email indicates our acceptance of your offer to purchase the above." I followed the link on the email to the telly and sure enough it showed as being in stock. Quick as a flash I was on the phone to M&S but got nowhere with them and while on the phone the item showed as out of stock again. It was in and out of stock three times that day, and eventually I got an email advising they'd processed a refund.
More than a week later still waiting for the £20 gift voucher.......

Have just ordered a Sony 40EX503 from Argos for £749 plus £75 argos vouchers and a 3 year warranty. fingers crossed it's coming on Tuesday.:j

Tiggywood

Whynot wrote: »

Folks please advise all help appreciated. After seeing a discussion on here about one of the Sony Bravia TVs I made a purchase via the internet from M&S and was delighted at the price. I got an order number and a date by which it should arrive. The money was duly taken out of my account and a few days before it was to arrive I got a dreaded cancellation email out of stock and was told my money would be refunded to my account within a few days. I thought that was a contract when they had taken your money. Have I any grounds for complaint or do I just have to put up with it. Please advise and many thanks for any help given.

Don't know which TV you ordered but if it was the KDL-37S5500 then don't worry too much as I ordered one and the sound is terrible, it vibrates on the stand (might be OK on the wall) and apparently Sony are aware of this, so it's a design fault, so M & S are taking it back, they did offer that Sony would come and fit some sort of anti-vibrating device, but I refused this bodge-job. So glad that I ordered it from M & S as they have good customer service. If you phone them up and complain about the sevice you got, they may offer you some sort of voucher

etheldreda wrote: »

Have just ordered a Sony 40EX503 from Argos for £749 plus £75 argos vouchers and a 3 year warranty. fingers crossed it's coming on Tuesday.:j

That's quite a good deal, but Richer Sounds will do it for £649 ...with trading in any old TV - which you could get from Freecycle or Ebay (saw one today for 1p) or from the local skip (If they don't see you take it, or you ask nicely) but you would have to pay £64.99 for a 5 year guarantee. John Lewis might price match Richer Sounds as it's not on-line. (so the 5-year guarantee is free). I was looking to get the 40EX503, BUT have you seen the 'EX' range in the flesh - they have a HORRIBLE brushed stainless steel panel across the bottom and it looks really UGLY to me...don't know what other people think? Just make sure you see it before buying as you can't really tell from the pictures. I'm now back to square one and have no clue what to buy.

Whynot

Many thanks for all your help and advice folks I guess the search has to continue.

monkeyboyadams

I know this isn't related to the Sony TV's but its TV based so I thought it was worth posting in here.

Comet are currently selling the 42'' LG 42PJ350 HD ready for £399.

Seems like a pretty good deal to me. :beer:

cagsd

If anyone is after the 32" KDL-32EX403, M&S are currently offering it for £399 (double trade in discount) - I was gutted to see this today as we paid £449 in John Lewis the other week!!! Aaargh! Never mind - can't be helped now - but thought this might help someone else.

alexlyne

I'm planning to get the 40EX403 from tesco. 649, minus 100 trade-in, and gives double points. So 1100 points = £11, or most likely use it to get a deal, so worth £44, so in my mind I'm getting a decent 40"telly for £506!

(theres a £10 off offer too, so that's even better!)